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    Totally The spa

    3.0 (2 reviews)
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    Services - Totally The spa

    Acne treatment

    Anti-aging

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    6 months ago

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    1 year ago

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    Advanced Dermatology and Cosmetic Surgery - Anita Lockhart, Aesthetician

    Advanced Dermatology and Cosmetic Surgery

    2.3(14 reviews)
    3.3 miHorizons West / West Orlando

    I have been visiting this office since 2024 so I feel like I can leave a pretty good review. I was…read morerecommended here by my primary care. I've seen a few providers at this location and all have been mediocre. The worst part about this practice is that it's continuously gone downhill. The front desk staff is awful. They always make rude remarks and you can tell they're miserable and unprofessional. The building itself is very dirty and unkept (paint peeling off the walls, the bathroom is always disgusting and has pee all over the toilet. The soap dispenser and paper towel dispenser are broken.) it just gives an overall grimy feel which is not what you want when you're going to a place for skin care and potential treatments that are expensive like Botox, filler, etc.. The actual doctors here are OK. But you can tell that they're always in a rush trying to get to the next patient which can be frustrating especially when you pay a lot of money for appointments and they barely are in the room for two minutes (not exaggerating, I've timed it at 90-120 second interactions). Perhaps the worst person at this location is their esthetician. It's the lady that's on the main photo of this yelp review. Her name is Anita & she's an absolute money grab. She will upsell you on every single item possible swearing by their brand "Proscript" skincare which isn't even any good (I'm sure she makes commission). She's uneducated & honestly just annoying to have a conversation with. I would love to get facials done while I'm there but I would never get them done by her so I go to another medical grade skin spa down the road. Perhaps the worst part about this place is getting ahold of them. You'll waste a good 20-30 minutes of your life trying to get the right phone line. Have the time you call & it sends you to their central "call center" location where you speak to someone who has no idea who you are or anything about the practice. Other times I'm forwarded to office staff & they are short and annoyed with me for bothering them with serious questions about my health. I am on accutane which is an INSANELY strong drug & symptoms must be monitored & reported immediately to the doctor or could result in serious permanent consequences. Hoping they can give this place the facelift it needs, otherwise I'll be finding a new provider.

    After going there since 2021, I feel that I can provide my honest review. Acne is not always easy…read moreto deal with, so I wouldn't say this place is bad. They send me lotions or medicine to control my acne, but it comes back twice a year. They have the WORST customer service. Today, I called, and they could not find my appointment(as usual). I asked the representative to transfer me to the nursing department, but he laughed and told me he had no way to transfer me. When I call, I know they have an option to contact them, but every time I call, it says they can't take my call, and when I leave a message, I get ignored. Also, this is not the first time I've had a bad experience with their customer service Every time I have my appointment, the nurse tells me that I can call to get a refill. But how????? For the first time in a year, I really need a refill, and it's impossible to get one. I took the time to write this review because I'm extremely disappointed with the service. Even though my case isn't an emergency, it's something I've been dealing with for years, and this place hasn't been the best at handling it

    Photos
    Advanced Dermatology and Cosmetic Surgery - Robert Garrigus, PA-C

    Robert Garrigus, PA-C

    Advanced Dermatology and Cosmetic Surgery - Melissa Wheeler, PA-C

    Melissa Wheeler, PA-C

    Advanced Dermatology and Cosmetic Surgery

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    Windermere Med Spa & Salon - Showcasing some of our services, infrared sauna medical grade LED light therapy foot detox  salt cabin

    Windermere Med Spa & Salon

    4.5(10 reviews)
    3.4 miHorizons West / West Orlando
    $$

    I have known Roxy for over 20 years and must say when she mentioned how she helps people with…read moreEssential Oils to feel their very best, I was very much interested. I am so glad I did! Roxy did an evaluation that was spot on with what my body was needing...I did not tell her anything about how I was feeling before my test she did and was shocked how accurate the test is! Thank you Roxy for educating me on natural ways to feel and look my very best, I LOVE the Doterra products, YOUR Customer Service and would confidently recommend you!

    I've been getting my hair cut/highlighted at Windermere Spa Affair for over 20 years... I LOVE…read moreROXANNE!! Although she does hair and has for years -- she also provides additional services including foot detox, salt sauna therapy, infrared sauna therapy, teeth whitening, BEMER Vascular therapy, ZYTO Health scan, medical grade LED light therapy and a vibration plate. Each of these are available individually or in a package. Roxanne loves to help people live their best life through healthy living and choices!! She also has doTERRA available in her spa location. I recently tried the foot detox (first time) to see if it will help with overall health improvement and headaches. I had a mild headache when I started and 30 mins later -- it was gone! The website is windermerespa.com if you'd like to learn more about Roxanne and her many spa offering choices. (On a side note -- her business did recently move from downtown Windermere to a new location in Winter Garden if you're familiar with Roxanne but the address looks different).

    Photos
    Windermere Med Spa & Salon - We carry most all Doterra essential oils and supplements

    We carry most all Doterra essential oils and supplements

    Windermere Med Spa & Salon - Logo address phone number

    Logo address phone number

    Windermere Med Spa & Salon - Hair services with master hair colorists

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    Hair services with master hair colorists

    Totally The spa - medicalspa - Updated September 2026

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