I saw a vid in Dr Phil's Show, and it triggered a memory. A couple years ago, I was visiting the Massage location (I used to go there several times but not anymore), and the LMT assigned for me cancelled, hence a MALE LMT, I would NEVER forget his name: James (unsure of his last), was in placed. He's African American, maybe late 30-40s, around 5'10", he touched me inappropriately. He placed what I believe his vital part on my palm when I was on my stomach. I remember, I froze and didn't know what to do and very scared, I felt extremely exposed and vulnerable, while he continued his "therapy". When he finally done, he left my room, and I didn't see his face afterward. I called and spoke with my attorney friend of this, immediately and was able to calm down. But I've NEVER since returned to this location EVER AGAIN. That man is a pervert! I regret that I didn't call the police at that time. read more

Good news is the therapists are good. Bad news is the owner is very unprofessional and has no cares for customer service or good record keeping. First battle as new customer was they charged me for no show when I had changed my appointment day and one hand didn't communicate with the other ... Uphill long phone call to get charges reversed. After months of using their services today when I called she insisted on having a credit card number. I explained I am a regular they must have my information on file but she didn't care. When I asked for the manager or owner to see what had changed she claimed she was the owner. They look for any excuse to charge your credit card for no reason. I would pass them up and move on to another reputable consistent professional service. read more

I've had massages at Turtle Bay resort on Oah'u Hawaii and Inn and Spa at Cedar Falls in the Hocking Hills and while this place might not be as scenic. The massage is just as good if not better, for half the price! My husband and I went in for our first time for a couples massage. The office is located on the second floor and then they take you down to the first for the massage. If you are a first timer that have you go to the office first to fill out paper work and sign a waiver. Then we were taken down to the first floor. Our therapists were very friendly and professional. They asked a few questions to each individual to assess their needs. My therapist spent the entire hour working on my back, it's a first that I've ever got to tailor my massage that much to my meet my needs and desires. The only thing I can suggest is essential oils or some kind of scent to complete the experience. The music was relaxing, the massage was wonderful, the dim lighting was peaceful but I found myself wishing for a diffuser or scent massage oil. The cost is very reasonable. 115$ for a couples massage for 60 mins plus a 25$ tip. Cedar Falls was 200$ for pretty much the same thing and I felt the massage was better here at Touch Therapy. Definitely recommend and will use again! read more

I've been meaning to give big props to Doug Primm for a while now. As a woman in my early 30s, I've moved many times and always struggle to find a therapist with the knowledge, experience, and skill to navigate my complex set of lower back issues including sacral, coxics, psoas, hip...everything likes to lock up, get angry, and cause spasms and limited mobility. I am sometimes bed ridden for several days with intense pain whether sitting, standing, or laying down. No fruffy Swedish/relaxation massage can right what has gone wrong in my body at those times. If I had stayed in Columbus, I would have tried my best to keep Doug as my regular therapist for his physical therapy background, passion for healing, skills, and adaptability. With each session I experienced marked improvement and highly recommend him to customers seeking genuine pain relief and increased mobility. read more

Excellent Massage Therapist. Terrible business practices. I purchased a prepaid package for a block of massages; once COVID happened they pulled a fast one and told me I have to pay an additional $25 for each massage that was already prepaid because they "spent all the money" I had paid before and it would be as if they were doing my massage for free. I was annoyed and just asked for my money back. (no reason to negotiate with people who do business like this). They refused to refund saying my only option was to pay the additional $25. My belief is they hope they made me mad and can keep my money and not provide me with the massages I already paid for in full. They will be hearing from an attorney. If I lose money on this overall, I will engage out of principle. I cannot believe they run their business like this. Criminal. read more

Very disappointed in the customer service. Didn't actually get to enjoy a mini spa day after all. Booked a 30 min massage and a spa pedi on their website. Then received a call that they don't do pedis-- there was a technical glitch. Ok, that happens. Still was looking forward to a massage-- first time I've ever treated myself! Get there about 10 mins before my appointment. No one is around. Figure they may be woh a client. Twenty minutes later, still no masseuse. Someone was in the laundry area but she couldn't help me. Had a 4:00 appointment so decided to leave. When reached out to contact number, instead of apologizing straight away and offering me a free service-- now having been inconvenient twice!-- I was asked if I had arrived on time, was I at the right location, etc etc. read more

I bought a Groupon for Touch Therapy and was pleasantly surprised by my experience. The atmosphere was very relaxing and soothing, and Andrea did a great job at making me feel comfortable and explaining the process of a full body massage (I was a newbie and a little nervous). Would absolutely recommend! read more

I bought a Groupon for a massage here. I called a few times and they were always booked for an appt. When I called the 4th time my groupon had expired and the girl answering the phone could care less. Also note that when i called, the only availability were from dudes. I guess you got my $30. Hope it's worth it! read more

Bought the Groupon as so many others discussed below, which made me a little nervous but it was an amazing massage. My therapist, Yolanda, was fantastic. She did an outstanding job with pressure and giving my muscles a good stretch. I'd highly recommend this place and this therapist. Looking forward to going back for my next one! read more

My husband gave me a massage as a gift to the Bexley location. He had massages there in the past and thought I'd like to try it. He set up a relaxation/Swedish massage for me. I get massages a few times a year, some relaxation, some deeper tissue, even Thai, and understand it's a collaboration between you and the masseuse to find the right balance. The space itself is very nice and I was greeted warmly by the woman behind the counter. There must have been a mix up in their system because once in the room the masseuse said I was down for a deep tissue. I had the email confirmation that it was a Swedish/relaxation. She said, " I don't DO light pressure." She insisted I was down for a deep tissue and left to let me get ready for the massage. When she returns she says she should not have been assigned to me because she doesn't do Swedish. Now this qualifies as a-"You can think that, but saying it aloud probably isn't going to make the client feel welcome " moment. So, that's how it started off. I felt like instead of listening to the answers to the questions she asked, she was a bit caught up in not wanting to do the massage and had retorts, instead of really listening to me. Kind of a one-up-man-ship vibe. What stuck with me was when she said, "A body is a body." I get that on one level that's true, but there are all sorts of factors that affect a body. And no body is the same day to day, and it's important to keep in mind, especially if they are trusting you with their body. Once her energy settled about 15 minutes in (or she realized she was stuck with me for another 45 minutes) the massage itself was pretty good. There were parts that could have been better, but considering where we started at, it was ok. I get that people get frustrated at work, but you have to ask yourself, "How can I do the best job and NOT let the client know I am frustrated?" and "I am going to truly listen to the client and not just wait for my chance to respond?" I hope this was just an off day for the masseuse, but I can't say I'd invest in self care there in the future. It's a chunk of change to spend and think, "Jeez, after THAT experience, I need a massage." read more

If you suffer from fibromyalgia or any muscular inflammatory medical condition, there is NO better massage therapy center in Columbus. These are not the rubbing you down with baby oil type of massages. Sheila gets in those muscular knots and works them them. I initially purchased a Groupon and then a 3-massage certificate. I will definitely continue to receive my massages from Touch Therapy Medical Massage and with Sheila in particular. read more

It was beyond my expectations and that's hard because I'm super picky. I went into it with lowered standards and they reset the bar for my future massages and customer care period (although I will continue to go here). Recommend to everyone. read more

Do not give this business owner a dime of your money or waste your time going there- the owner was very rude. I purchased a Groupon as a Christmas gift for my parents to do a couples massage. The booking experience was ok however the customer service upon arrival was very unacceptable. They booked their appointment over the phone and were very excited. The day record my mom received a text to confirm her appointment. She confirmed it. The day of she received a text asking her to call. She called the number provided in the text and was only able to leave a voicemail. When her and my father showed up for their appointment they were told they weren't showing on their listed appointments. My mom then had to show her text asking to confirm. Then they were able to locate their appointment however for one reason or another the massage therapist had to cancel. My mom and step dad were ok with that but the owner said rudely "we asked you to call- why didn't you call?" My mom then showed where she had called but had l leave a voicemail. The owner said "why did you call that number? That is our secondary number and we don't monitor it as often." My mom then showed her where the text she received had provided that number for her to call. My parents asked if they were able to be rescheduled (though at this point they felt uncomfortable with the owners argumentative, unnecessarily defensive nature). The owner said yes, and my parents asked if they would still be able to use the Groupon (as it expired the very next day) and she said (again- very rudely and sarcastically) "why wouldn't you be able to?" At that point my parents decided it was not worth their time to reschedule. My mom contacted me to let me know, as I had planned to go there with my husband depending on their experience. Needless to say I will not be biking an appointment and I am asking Groupon for a refund. read more

I agree with some of the reviews about the building, a little old and retro. The staff was very professional and I had a wonderful massage from Ismael! He took a moment to discuss any aches and pains, pressure desired and throughout the experience he checked to make sure I was comfortable and happy with the pressure. This isn't a fancy spa but the massage is what is important to me. I had a Groupon so it was a great deal and they also offered me another deal as I was checking out, but totally not a pressure sale. All in all I think this was a very nice office and I was very happy with my experience. I will be returning. read more

Did Groupon (like the lady said below, that should tell you something). I was excited, but quickly creeped out by the atmosphere. The massage that followed was the worst I've ever had, actually painful. In hindsight I should have told her to back it off, but I like to give the person the benefit of the doubt because I figure they know what they're doing more so than I do. Today have suffered a 102 fever with no other symptoms (extremely weird as I am rarely sick and fit). Started to think back to the painful massage and did some research to see if there was a possible connection. Apparently it's your body's response to the toxins leaving your body. This has NEVER happened to me before and I've had plenty of massages elsewhere. Needless to say, RUN don't walk away from this place. read more

I was excited to find a massage place in Bexley, where I live. Turned out it was in a basement office location in a poorly decorated, funky building. Yuck #1. Yuck #2 was that the massage wasn't very good after I already felt weirded out by the surroundings. The best thing I can say was that I got a good price on the massage; they constantly run specials thru deal sites, which should tell you something. read more

Purchased a $30 groupon (Sound familiar?) for a 60 minute massage, which i let expire. Nevetheless, you're SUPPOSED to get the cost of the groupon, so I contacted them to schedule. The 60 minute massage on their website is $65, so I would have to contribute $35. NO!! They wanted to charge me $65 because the price of the massage for groupon is $95, "we worked that out with Groupon". Then groupon should give them the extra $30 b/c it is NOWHERE on the groupon that the price is $30 MORE than if you just go on their website. IN WHAT WORLD WOULD SOMEONE PAY AN EXTRA $30 for a useless groupon?? The owner, I assume, is.......anyway, I would never spend a dime at this location and plan to take action to get my money back. They should honor the groupons and not just take people's money -- they can't be that desperate, can they? read more

I bought a Groupon to get a massage here. It had good reviews so I thought why not. Scheduling an appointment was no problem. The weather was bad at my originally scheduled appointment and they were great about rescheduling. I requested a deep tissue massage when I scheduled, but that is not the type of massage I received. When I showed up the first thing I noticed was that this place looked a little shady from the outside. I was hesitant to go in. There was a lot of trash by the door and the building did not look well kept at all. When I went in to the actual area where the spa was it was very nice. It was a calm and cozy atmosphere. The lady who did my massage, JoAnn, was good. She made me feel very comfortable. I did not like that I had to pay taxes on when I used the Groupon voucher as I have made Groupon purchases before and have never had to do that. I was told tax was $2.81, but then was charged $5.81. I don't think I will go back here, but maybe I would if it was a bit closer to my home I would think about it. read more

The massage was great!! I was educated about what was being was being done as well as how to improve my body past the massage experience! Plus they gave me a great deal on a second appointment. I will definitely be going back!!! read more

I got my massage done by Joanne who was VERY professional. I got this deal on Groupon and was nervous at first, but honestly i got a really nice massage for a very good price. I called at about 10am and they were able to get me in at 11:30. I pulled a muscle in my back that was so painful it required an immediate ER visit along with annoying pain meds. When I first left the office I thought "Dang it. That did nothing." Woke up this morning and my entire body feels amazing. My back is still sore from the muscle being so tight but to say she did an amazing job is an understatement. As far as reviews go about the building?? Get. Over. It. My dentist office used to actually be in the same building and it's very clean. The massage office is decorated beautifully for Christmas and I WILL be back!!!! Thank you Touch Therapy!!! My back is so thankful!!!!! read more

We had a couples massage. Very effective at getting the knots out and eliminating spasms. We're sensitive to scents, so we had trouble with the air freshener. For most folks, this would not be a problem. Highly recommended! read more

The massage per se was excellent. The kindness of the staff and the overall welcoming atmosphere of the space make the experience even more special! A real treat! read more

Best massage therapists ever! The office building is very outdated and the ambiance is not "spa-like" or great, but don't let that fool you! It will be the best massage you have ever gotten. I've gotten massages from multiple therapists at either location (Bexley or West) and have not been disappointed. They are all so knowledge about the body and listen to any needs you may have. If you are looking for an outstanding massage and don't care about the ambiance or vibes, this is your place. read more

Doug is a talent! Yes, the decor is a little dated and the location is a little strange, but the therapists are very good, and made it worthwhile. Doug felt very experienced and knowledgable, and gave a thorough, and highly effective massage! read more

If you can get past the 70s office building vibe (which, you really should) this is probably the best massage that I've ever had. Don't go if you are looking for spa-like ambiance. But, if you are looking for a really great massage by friendly massage therapists that know how to work on knots *without making you feel like you've been through a meat grinder* come here. I've never before thought to myself, mid-massage, "oh, I'm definitely coming back here." read more

My fiancé and I just let here from getting a couples massage. My fiancé's masseuse was phenomenal, according to him( I forget her name). I can't exactly say I had the same experience. Lemar did my massage and I found him to be very rough, so much to the point where I cried. At one point I stopped him because the pressure was too firm, it was at this time he informed me that he was having a hard time because I was too tense (because of the PAIN). A little later in the massage he asked if his pressure was too firm, to which I said yes but he never lightened up.I suppose part of this was my fault as I did not consistently tell him that his pressure was too firm. I'm a very shy person and I did not want to offend him- so that's entirely my fault. But I thought maybe he'd get the hint when I asked for a tissue (to wipe my tears and blow my nose) but he didn't seem to catch subtle hints then either but the massage wasn't all bad, just the time he spent on my back and shoulders (those were the painful parts). It was alright when he got to my legs and my hands. He also did my glutes which is where he basically just shook them lol- not my idea of a massage. Also he seemed to sigh a lot during my massage, which could have been because I was tense. I recall him yawning one or two times too. Not to be nit-picky, but he also gave me suggestions on how to reduce the swelling in my ankles WHILE he was massaging me, usually they save those Recs for the end of the massage as to not disturb the serene flow (though I do appreciate the advice). I'm only giving this establishment 3 stars because the ladies that greeted us were wonderful, my fiancé's massage was GREAT and Lemar, despite his poor massaging techniques, was fairly nice. read more

I live in Texas, and this massage was so good, I'm thinking of flying to Ohio just to get another one! I was on vacation and had tweaked my back. I asked Lesli at the Bexley Bed + Breakfast if she could recommend a chiropractor. She pointed me in the direction of Touch Therapy Medical Massage. They were able to fit me in on short notice, and it was the best massage I've ever had. The pricing was fair. read more