We've had two loved ones residing at McLean since 2022. After having visited and toured numerous…read morefacilities, McLean stood out as a longstanding leader in the continued assistive eldercare, ranging from independent living, physical recovery care, to stepped up memory care. Beginning in the 1971 and taking on the cherished philanthropist's name McLean started as fleet ship of high quality edler-care and still tops the charts to this day. The staff throughout the ranks are impeccable, caring, willing to accommodate, communicate, and open to reasonable suggestions from family members. Speaking of family, each and every family member is welcomed and allowed to participate in many of the facilities activities, which is very up-lifting for all residents especially your own loved ones. I could go on & on, but please trust McLean is a one of kind and their master plan continues upgrade and to expand to provide even greater care for our growing and aging community.

home hospice was a complete nightmare. the business knows the details. our mother had anything…read moreother than a peaceful passing. most of the staff we worked with were indifferent and inappropriate. i can't recommend using this company for home hospice.

I have to say that the staff exceeded all my expectations after some bad experiences with other…read moreagencies. They are professional, thorough, timely and respectful in their care of my mother. I am so grateful for their services.

Went to see an old friend who is a ward of the State…read more This place will really humble you Went through security and then to visit him He was unkempt with stringy hair, dirty clothes, rotten teeth, and missing a few teeth. This is not how I remembered him. Yes he is suffering from dementia, but I saw no dignity in this place whatsoever. There was no television in the room, and the radio that friends provided for him had the battery stolen out of it, and the cord to plug into the wall was missing. I would assume that was stolen also. He was located on the first floor, twin bed with a dresser and a bathroom inside the room, which was about 9 x 9 in diameter The hallway smelled like pee and poop Residence were roaming the halls aimlessly, and staff was on site, but you can tell that they were shortstaffed This is not the place to go and die. This is not the place to lend anybody close to you go and die, this is not the place to go in rehab. I do give credit to the staff working, as the conditions are poor, and they must be strong inside to be able to do this job I hope to God I never go on State and end up like this

The nurses aid named Darcy is the best caring person there!!! Make sure to specifically ask for her…read moreto care for you or your loved one she always has a smile on her face and is very soft spoken. After 6 pm. try to get servicece. After ringing the call bell You wait for over 2 hours and have to call the front desk which rings and rings with nobody answeriing. I had to call 911 to get any results. As far as dialysis this is where the problem is.You get totally ignored by completely non observant staff you have to wait almost an hour at times before you get wheeled into your room and your lunch hangs around for 2-3 hours and is spoiled and you'll get food poisoning if you eat it. . One of the worst dialysis facilities in the state. One of the best people in dialysis is one of the nurses named Monica P. Fresinius is a much, much better facility than most Davitas.

NATIONAL POTATO CHIP DAY! What a blast with kettle potato chips available all day. They were hot,…read moresalty and delicious. I had some for lunch in the Crossroads Café and with dinner at the Riverbend Grill. What are we celebrating next?

Love this place! Everyone is so kind and welcoming and my Gram is so happy here. There is not a…read moresingle place better than them. Their facility is absolutely gorgeous and the food is so yummy. I love how many activities the residents have and how there is always something for my gram to do if she wants to. I highly recommend checking this place out!

The Reservoir was a great facility before lousy Genesis Healthcare bought it. Bottom of the barrel…read moreemployees, lazy nursing aids, a miserable Admissions Director! Don't send your love ones to this place or you will regret it...

This place is TERRIBLE!!! Nurses take FOREVER to respond...food sucks!!!!…read moreI don't recommend!!! Very short staffed.. and the staff that was working were unattentive and didn't seem to care...had to constantly ask for my meds!!medical!!! You've been warned!!!

Mount Carmel Care Center has been voted "Best of the Berkshires" in 2018 and 2019 by readers of the…read moreBerkshire Eagle! 5 - Star Skilled Nursing Facility rated by Centers for Medicare and Medicaid Services. High Resident and Family Satisfaction. Central Berkshires - Lenox! No temporary (Agency) or casual staff. Very low staff turnover! Preferred provider - most requested for admission - ask the residents! Faith-Based, Mission driven care for our elders. "The Difference is Love" - Sponsorship by the Carmelite Sisters for the Aged and Infirm. We are here when you need us. Admissions Office 413-637-2660 x13

From the owner: A skilled Nursing Facility and Rehabilitation Center that is centered around individual care and…read moreassisting in the Recovery of the whole person body, mind, and soul. We are the only faith based Nursing facility in Berkshire County, sponsored by Carmelite Sisters to care for the Aged and Infirm.

My father in law is recuperating here after a partial hip replacement! Excellent care and physical…read moretherapy! Wonderful attentive staff and a warm and comfortable home feel! Highly recommend this health care center more than others around in area! Compassionate care at its finest!! Thank you!! (My mother in law had a great experience in here as well) Thank you!

We recently visited a relative receiving palliative hospice care there (they have many levels of…read moreservice, btw). We did not tour the building, but what we saw of the facility and staff was reassuring. Protocols were clear; PPEs were provided and hand sanitizer was just steps away from every location. The rooms were bright and cheerful and the all areas that we saw were tidy and smelled clean. Our relative's room and bed were fresh looking and it appeared that good care was being taken.

Horrible place. My husband has "fallen" 4x in a matter of 3 weeks in being there. No one answers…read morethe phone. No patient updates after being takin into emergency room for a "fall on his head"!! Plan on calling Attorney General's office to report incidents since arrival for rehab after hip surgery. Weekend staff almost non-existent. Cannot say enough about the poor level of care at this facility.

Well, apparently I wasn't the only one kept in the dark about my loved one's problems in this…read moreplace: https://www.nursinghomesite.com/inspections/075338/GOVERNOR%27S_HOUSE_REHABILITATION_%26_NURSING_CENTER immediately tell a family member about situations? Really?

Very interesting that this place removed my first post.....I gave it 1 star because they didn't…read morehave 0 stars as a selection. If you have a love one, do not send them here. They DROPPED my father in law after his brother told them to put a gate belt on him (standard with weak folks) and the attendant told him " Don't tell me how dito do my job....needless to say they broke his leg after this he was in and out of hospitals with pneumonia because he couldn't get up much, he soon after died. This attendant shortened his life hands down.....be careful where you put your love ones. Jerome home never even checked on him, only to tell us he couldn't return because he needed too much care.....

Would definitely recommend. My mother stayed here for 6 weeks after a total hip replacement. She…read morehas previously been in three other short term rehabs over the last 18 months for a very complicated recovery and this is by far the best place. It's very well staffed, very clean and the she loved going outside to the patio and the rose garden that has a coi pond. The staff were very attentive to my mother, the room was kept cleaned and she really liked the physical and occupational therapy services.

This is a different kind of review, as I have not been a Resident of this program. I am a licensed…read morepsychological provider and neuropsychologist. I have consulted to this facility on a number of Resident issues for nearly 2 decades. I have always been impressed by the professionalism of staff, and the lack of Resident care issues I usually encounter relative to when I consult to skilled nursing facilities throughout the state; this is echoed from others I know who are employed by the state. From staff, I get a clear and specific reason for the referral, and upon entry to any unit, the nurses are so helpful, retrieving the chart, medication record, and are ready to answer any questions. The same is true for Rehab., Activities, and therapeutic staff. As to the Residents, they seem well taken care of, and are typically able to reveal what their life is like there, they know key staff, activities programs, and are often complimentary. Complaints are usually related to their circumstances rather than to the facility or staff, which is common to this neurobehavioral population who suffer multiple co-morbidities.