Everybody at The McAuley is very efficient. The staff and residents are very friendly. The…read moremaintenance team complete requests timely. My one bedroom apartment is large and very well appointed. The parking lot well organized with a reserved parking space for me. It is nice to have the snow removed from my vehicle by the staff here very quickly in the Winter. I so appreciate this service. The landscaping on the exterior of the building is excellent. I have made many new friends since living here in the last two years.

The McCauley is outwardly a decent looking place and does have some friendly front desk and sales…read morepeople. We were impressed enough to have my mother move there from Florida when she needed a smaller living space and available nursing care. It was not long before we came to understand that the saying "all that glitters is not gold" applies. Turned out to be a place that ostracized my mother from evening meal dining because one has to be "invited" to a table of people already grouped through friendships/familiarity. In the year or so my mom lived there, she felt like an outsider in the dining situation and ate all her all her meals in her apartment. She made friends with immediate neighbors but socially could not fit into the social network created by people living there before her arrival, even though she was a gregarious and fun loving person. And, the management was quite insensitive to the exclusion of my mom from the social cliques their facility had facilitated even after we complained about the situation. We were so sorry that we took great efforts and great expense to have her live there. Be careful if you are considering this place for any person you care about.

We have a family member that required memory care and is at Brookdale West Hartford. We are so…read morepleased with the care, the attention she gets, the communication between the staff and the family. This is a fantastic place for your loved one. They are so unique in the way they go above and beyond what we expected. Thank you Brookdale West Hartford! You are keeping our loved one safe, well nurished, mentally stimulated and happy.

My Mother-In-Law (in German "Mutter-Schwiegersohn," a.k.a. "Oma"), which she is every bit of, in a…read morepositive way. Being 86 this year, living alone with a bum foot from a previous severe case of shingles, she took a bad fall in June '16. Resulting in a fracture left humous (above the elbow). The tough old bird endured 4 days in the hospital and corrective surgery. Now with 2 limbs down, she (& the family) were faced with recovery care. Upon being discharged from the hospital she was placed in a recovery unit in West Hartford due to a lack of availability elsewhere. This facility at best was a nightmare. The family quickly jumped on board and found an opening at Caleb Hitchcock Health Care Center, 2 days later. Oh my! What a difference. Caleb was quickly coined, The Country Club for Care. The facility is up-to-date, well managed, and not lacking any amenities for elderly post-operative rehabilitation; Physical Therapy (PT) and Occupational Therapy (OT). Private rooms with bathrooms and a home like appeal. The public areas are designed to allow residents plenty of activities at every level of mobile ability and skill level. PT & OT were conveniently located in each unit and very well equipped. The staff warm, skilled, and open to any needs of the resident. Believe me, my Mutter-Schwiegersohn had plenty of unique needs and requests while there. Some very challenging, while others very humorous, but the staff (& family) never failed to meet her needs. After weeks of rehabilitation and most importantly occupational therapy, Oma successfully graduated her care. She was discharged this past week (Sept. '16), but not without Caleb follow-up and home evaluation. She came home with a walking device and other home modification were made for her to remain as safe as possible. Fingers crossed. Thanks Caleb & Staff for everything!

Place is a jok. PT has no clue. They had emergency menus made up because the ran out of food!…read moreNobody here on weekends. Leaves my 98 year old mother in bed all day.

Kind, caring staff that always work exceptionally hard. Beautiful facility always kept sparkling…read moreclean beautiful grounds outside and great care provided by educated staff.

Duncaster Continuing Care Retirement Community has always been a top notch Graduated Living…read moreCommunity since its founding in 1984. Recognized and awarded throughout their 34+ years. This Community has recently provided us with two special and personal experiences. First, my mother-in-law enjoyed and when I say enjoyed, this is very understated, a recovery period in their on-site Caleb Hitchcock Health Center. This was followed by a bad fall in her own home, which required surgery and two+ months of ambulatory therapy. Second, our daughter was offered and accepted a position with the Community. I was able to spend two and half hours one evening during an earlier snow fall to "safely Uber" my daughter home after her shift. While there I was able to stroll and observe the Community first hand. In that time, I chatted with the most wonderful residents, diverse, each within their own level of life and ability. However ALL appeared happy and with a most impressive sense of close community and caring for one and other. My favorite component is the Aquatic Center. Top notch with scheduled low impact exercise classes, monitored open swim lanes, and a gradual ramp for aided aqua therapy. Not to put aside their adjacent Health and Wellness Center with fitness and movement classes for all. The dining facilities are NOT run of the mill either. Ranging for Casual formal dining, private spaces for residents to dine with visitors, and even door service. The menu was quite impressive offering a new menu everyday catering to all dietary needs and wellness, too. Now, entertainment. I happened upon an open auditorium with a large number of residents enjoying a live Piano, Violin, and Cello performance. I stood in the doorway mesmerized leaving the snowstorm behind. From there I wondered into their Library with an ample and diverse section of book stacks, warm well lit seating areas, and during the day a Librarian. In warmer, months the grounds are park like, the landscaping is beautiful and offers a number of pathways with spaces sit, enjoy nature, and let a little Vitamin D seep in. I'm only scratching the surface and I could go on, however, I close with this: I hope to be as fortunate one day as the Duncaster Residents to partake in such a well planned, maintained, and caring Community to help extend the enjoyment of our sunset.

Everyone here has been extremely helpful so far. The facility is very clean and well kempt. The…read moredoctors and attending nurses have given very good care so far to my mother-in-law who is in her 90s and starting to gradually decline. An added reassurance is that they are accredited through the state and have received various awards. Duncaster has been in business for about 35 years and they've certainly earned their great reputation in the community. This is a facility I would highly recommend for anyone seeking to place their elder family into quality care with excellent healthcare professionals.

My 89 year old mother moved to Middlewoods of Farmington 6 months ago and we could not be more…read morethrilled! Middlewoods is a wonderfully warm, friendly community. Ginny and Bianca are amazing. From top to bottom the staff is friendly and caring. My mother really enjoys the food and activities, particularly bingo and musical guests. Covid has been challenging everywhere, but Middlewoods has handled it extremely well. I spent a long time researching places for my mom and Middlewoods has been a home run! My mom and our family could not be more pleased with the choice.

I recently visited a family member at Middlewoods. I felt welcomed by the staff, it was modern and…read moreclean and exceeded my ideas of an assisted living community. My uncle loves living there, and having other residents to spend time with really tops it all.

I was referred to this organization by a real estate professional. They were able to assist an…read moreelderly acquaintance with navigating the complexities of Medicaid, Medicare and Elderly Housing. I was frankly impressed by the way they efficiently provided all the information we required in one visit. If you are someone seeking help, or you know someone who may benefit from this kind of assistance, I recommend you contact them and make an appointment. These folks are dedicated to their mission and expert at unraveling the multi-threaded system of benefits.

I am writing this to warn other families about the 'care" provided by Kendra Thompson at the Main…read moreSt East Hartford location. My mother, a vulnerable patient, has suffered significant financial loss and emotional distress under her supervision. While Kendra was supposed to be assisting with housing applications and DSS redeterminations, she instead gained access to my mother's online accounts and changed the passwords, locking her out. During this time, over $400 in food stamp benefits were wiped out. When confronted with the missing funds and the fact that a promised housing application for West Hartford was never filed, Kendra became hostile and unprofessional. To matters worse, the local management (Darcy, Kendra's Supervisor and Joy the receptionist) has been dismissive of these serious fraud allegations, even attempting to "settle" the theft of $400 in essential benefits with a $50 gift card. A police report has been filed. If you have a loved one here, monitor their accounts closely and do not allow this individual access to sensitive passwords or personal identification documents. The way they change case managers and therapists here is like changing underwear. They are not stable for their clients and from what I have seen in other reviews, they don't take the mental health needs of the clients here seriously either. Better yet, find another facility, one who delivers proficient customer service, does not treat your mental health like a joke or just a paycheck for them, and one who won't continue to cancel your appointments last minute with a response time of up to 50 damn years.

How can you let patient sit in your lobby and wait for their family to pick them up for inpatient?read more