I am writing this to warn other families about the 'care" provided by Kendra Thompson at the Main…read moreSt East Hartford location. My mother, a vulnerable patient, has suffered significant financial loss and emotional distress under her supervision. While Kendra was supposed to be assisting with housing applications and DSS redeterminations, she instead gained access to my mother's online accounts and changed the passwords, locking her out. During this time, over $400 in food stamp benefits were wiped out. When confronted with the missing funds and the fact that a promised housing application for West Hartford was never filed, Kendra became hostile and unprofessional. To matters worse, the local management (Darcy, Kendra's Supervisor and Joy the receptionist) has been dismissive of these serious fraud allegations, even attempting to "settle" the theft of $400 in essential benefits with a $50 gift card. A police report has been filed. If you have a loved one here, monitor their accounts closely and do not allow this individual access to sensitive passwords or personal identification documents. The way they change case managers and therapists here is like changing underwear. They are not stable for their clients and from what I have seen in other reviews, they don't take the mental health needs of the clients here seriously either. Better yet, find another facility, one who delivers proficient customer service, does not treat your mental health like a joke or just a paycheck for them, and one who won't continue to cancel your appointments last minute with a response time of up to 50 damn years.

How can you let patient sit in your lobby and wait for their family to pick them up for inpatient?read more

In my third time training for a marathon, I unfortunately did something to my hip/butt as I was…read moreramping up miles. It was a huge bummer, and I was worried. After getting the prescription for physical therapy at UConn, I spent a bit of time trying to find a place that would be able to take me for physical therapy quickly. I called around and finally was told by a receptionist at another HHRN location that the Bloomfield location relatively less busy, so I gave them a call, and they had an opening a week out. Whew. After the first visit, it was easy to schedule convenient sessions. I ultimately had six sessions with Brian over the course of 3 weeks. Brian has a pretty chill demeanor and was helpful in my understanding of why I was feeling the discomfort I did. I appreciated that deeper understanding and ultimately felt better - mentally and physically - through my sessions here. I was ultimately able to complete my race practically pain free, and it would not have been possible without Brian's instruction and expertise.

The type of care was below average. I realize that many rehab facilities are short staffed. My…read morebiggest complaint is that they don't keep the family informed of what they are doing, what medications they are giving our loved ones and never return phone calls or ability to speak with drs. We left our phone numbers with front desk, with CNAs and our mother even gave the drs notes to call one of her children. Never heard a word. They would not even advise us of her discharge. I am sure her discharge when Medicare stopped paying for their stay. Even when discharged, they did not even send the discharge summary or W-10 Form to Outpatient Care facility for home care. The facility that we had enrolled our loved one called, faxed and e-mailed and did not even get a response. At this point I even asked for the Obudsman who is charge of HH and the receptionist gave me a discontinued number! Still waiting to hear back from HH for outpatient orders.

We couldn't be happier with the care our mom receives. The staff is so caring and professional…read more Hebrew Home has been a blessing for us.

If I had an option for no stars, I would have selected it. My father was in this facility, and no…read morematter how much I was there (every day), it never got better. Management, aides, and sometimes even cleanliness had to be questioned. I don't know why Touchpoints Bloomfield is still open. Our elders deserve better.

The people that work in the kitchen are a joke!! I filled out a menu of food from 2 options for the…read moreweek.I ordered pork with potatoes and vegetables. FIRST I'm given chicken nuggets. I told them I did not order the nuggets. I ordered the pork. One hour later they come to tell me everything is gone with a slight laugh , you can have egg salad or Tuna sandwich. My lunch was fish, I did not order fish!! My son brought me chicken over salads for emergencies when they could not do their job here . He brought 6 on Tuesday December8 . I have 2 left that's how inept the kitchen staff is!!With the exception of maybe 10 people here, this place needs to start with a new staff, starting with the kitchen. Nightly I have asked to speak to a supervisor and have NEVER seen one. If I was dying I would NEVER come back here!!!

Place is a jok. PT has no clue. They had emergency menus made up because the ran out of food!…read moreNobody here on weekends. Leaves my 98 year old mother in bed all day.

Kind, caring staff that always work exceptionally hard. Beautiful facility always kept sparkling…read moreclean beautiful grounds outside and great care provided by educated staff.

Great service. Thank you for taking care of my relatives in your care. I highly recommend you to…read moreothers that need help. Thanks once again.

Ok, so I owe my life and my success to them. The staff has always gone above and beyond to help me…read morethrough my struggles. I am striving to be the best I can be and constantly working on myself. It's also nice to have my family back in my life and to have built the trust back. I owe a huge thanks and to their staff.

Duncaster Continuing Care Retirement Community has always been a top notch Graduated Living…read moreCommunity since its founding in 1984. Recognized and awarded throughout their 34+ years. This Community has recently provided us with two special and personal experiences. First, my mother-in-law enjoyed and when I say enjoyed, this is very understated, a recovery period in their on-site Caleb Hitchcock Health Center. This was followed by a bad fall in her own home, which required surgery and two+ months of ambulatory therapy. Second, our daughter was offered and accepted a position with the Community. I was able to spend two and half hours one evening during an earlier snow fall to "safely Uber" my daughter home after her shift. While there I was able to stroll and observe the Community first hand. In that time, I chatted with the most wonderful residents, diverse, each within their own level of life and ability. However ALL appeared happy and with a most impressive sense of close community and caring for one and other. My favorite component is the Aquatic Center. Top notch with scheduled low impact exercise classes, monitored open swim lanes, and a gradual ramp for aided aqua therapy. Not to put aside their adjacent Health and Wellness Center with fitness and movement classes for all. The dining facilities are NOT run of the mill either. Ranging for Casual formal dining, private spaces for residents to dine with visitors, and even door service. The menu was quite impressive offering a new menu everyday catering to all dietary needs and wellness, too. Now, entertainment. I happened upon an open auditorium with a large number of residents enjoying a live Piano, Violin, and Cello performance. I stood in the doorway mesmerized leaving the snowstorm behind. From there I wondered into their Library with an ample and diverse section of book stacks, warm well lit seating areas, and during the day a Librarian. In warmer, months the grounds are park like, the landscaping is beautiful and offers a number of pathways with spaces sit, enjoy nature, and let a little Vitamin D seep in. I'm only scratching the surface and I could go on, however, I close with this: I hope to be as fortunate one day as the Duncaster Residents to partake in such a well planned, maintained, and caring Community to help extend the enjoyment of our sunset.

Everyone here has been extremely helpful so far. The facility is very clean and well kempt. The…read moredoctors and attending nurses have given very good care so far to my mother-in-law who is in her 90s and starting to gradually decline. An added reassurance is that they are accredited through the state and have received various awards. Duncaster has been in business for about 35 years and they've certainly earned their great reputation in the community. This is a facility I would highly recommend for anyone seeking to place their elder family into quality care with excellent healthcare professionals.

Horrible stay!!! Morning n mid shift staft where attentive however the third shift neglects you. I…read morewas there for 6days i complained of a huge itch at 6:33p sat to the nurse noone took action , they kept leaving the room with the promise they were coming back. The 3rd shit nurse wanted to give me an anxiety pill, because she claim i had anxiety!! noone took care of till this matter till 12hours after. Because i called my aunt at 4:43a sund to speak to the lead nurse to come see me, that i was itching bad . She told her that noone let her know about it. However when she came to the room,she feared the bumps an blood coming out my skin. She qiickly take action after ignorying me and she knew all along. I wanted help a few hours after due that the itch became stronger, the 1rst shift nurse smirked an looked at me as i was a psyco!!! I became one after , i called 911 had the ambulance picked me up , took me back to the ER!!!! I was diagnosed with "SCABIES " Yes WTF!!!! The same nurse on my rec clearly "said some ppl are itching to" Anyone that have people in there , please check on them daily. Sheets are made but never change ,food is nasty an cold!!!!! I was ignored , and talk to like they want to get into a fight. TAKE THEM OUT! AN I SURE REPORTED THIS AN I DO HAV REC TO PROVE IT!!!!! This is not acceptable

They they only get one star because the program dictates in short,the place sucks. just like Susan…read moreF 80% of the staff here I wouldn't trust with goldfish much less a human as a patient here let me give you readers a first hand account. They don't review charts prior to engaging with the client. the couple of weeks I spent on stool softener in the evening a stool hardener in the morning. Ahh... good times .I've been asking for about three weeks to see the surgeon who did my surgery .the head nurse who was supposed to handle that refuses to follow up. the CNA's. Will treat you in order of popularity. Pray you don't wet the bed ,you will sit in it for a while. I can go on, but I figure you get It

The McCauley is outwardly a decent looking place and does have some friendly front desk and sales…read morepeople. We were impressed enough to have my mother move there from Florida when she needed a smaller living space and available nursing care. It was not long before we came to understand that the saying "all that glitters is not gold" applies. Turned out to be a place that ostracized my mother from evening meal dining because one has to be "invited" to a table of people already grouped through friendships/familiarity. In the year or so my mom lived there, she felt like an outsider in the dining situation and ate all her all her meals in her apartment. She made friends with immediate neighbors but socially could not fit into the social network created by people living there before her arrival, even though she was a gregarious and fun loving person. And, the management was quite insensitive to the exclusion of my mom from the social cliques their facility had facilitated even after we complained about the situation. We were so sorry that we took great efforts and great expense to have her live there. Be careful if you are considering this place for any person you care about.

The hardest thing about getting old is the isolation that develops as your friends die, your family…read moremoves away, and even the cat sleeps too much to be company. So the best thing about the McAuley is the community. Interesting people from diverse backgrounds who support one another and make life exciting again. Even the people you don't like -- age does not make us saintly -- are generalyl kind and helpful, forcing you to reciprocate in kind. The second best thing about McAuley is it's location, smack in the middle of West Hartford, minutes away from shopping, theater, restaurants, museums of every variety, etc. And if you don't drive anymore, the McAuley provides free transportation to medical appts. and very low cost rides to anywhere else you want to go. The food is great, the apartments charming, no what your decorating style, the programs are widely varied and generally excellent. and the staff is kindness itself. So don't wait till you hear the angels wings. If the house is becoming a burden, if you're bored out of your gourd because there's no one left to do things with, come to the McAuley and play with us. Make this, the last semester, the best it can be.