I understand they are changing the name to BrainDead property management - this name better reflects their business ethics. These fools managed my complex in FTC - total clown show. read more

One of the worst property management companies I've come across. They don't know even how to properly run a HOA meeting. They also charge the homeowners for things the HOA is to pay for. They don't answer the phone and call you back several hours or several days later depending on what they feel like. A leak that was pooling on the bedroom floor took about six weeks for them to get someone to fix the line upstairs. In the meantime the room was unusable. They are the worst!! read more

The person I talked to in the office named Jessica is extremely rude, very unprofessional, and highly recommend to stay away from how shady she is. read more

Actually no stars or maybe -10 if it were an option. Take a drive by 3531 Windmill Dr. Building S in Fort Collins and see for yourself what kind of outfit this is. Eight months ago they ripped the siding from the building to expose and assess water damage. Never fixed the damage, didn't replace the siding and even left the rubble in front of my unit for me to clean up. It's a classic slum situation. There's multiple problems with all or most of the buildings in this condo association and they don't care. Liars, back pedalers, excuses galore. Totally unscrupulous. Went to the HOA meeting the other night. Horrible experience. Multiple lawsuits in the works now. These people need to be shut down now! read more

Alright, but certainly not pleasant. The staff is generally unfriendly and you feel like you're intruding when you come in to ask about something. We were given the wrong mail key and it took a full week to resolve it; and my roommate and I were never told about a packet we had to fill out so we were forced to turn it in two weeks late (which annoyed the employee handling it despite us never even being informed). The company is functional and at the very least we have an apartment, but it's been one problem after another here and they have too few staff to adequately handle the number of calls and requests they receive. If they improve I'll change this rating, but for now two stars is an accurate reflection of my experience. read more

Horrible customer service. We lost our home to a fire and during the rebuild we needed to verify roofing materials. After several voice mails and emails, we were finally able to reach them. They shared that they no longer managed our HOA, and as you can imagine, having lost our home, we weren't paying too much attention to who was now in charge. When I asked who they turned the records over to, there was no answer, when I asked why they hadn't returned our messages since that had put us a fair amount behind, the person who answered the phone repeatedly spoke over me and was completely disrespectful. She actually laughed at me when I told her who we had been working with recently, since I thought that may help track down data. "Ha! She no longer works here and hasn't for quite sometime. Honestly, she hasn't." Honesty, she hasn't? How is that even remotely professional? Don't contract with them. It was apparent that because we were past clients, their duty to assist was over - which just isn't the case in property management. read more

Very intrusive and have no respect for my family's privacy. Three months into our 1 year lease Touchstone sent a stranger over to do a welfare check on the house. 6 months in to our 12 month lease they began showing our house to strangers whenever it fit their schedule. If you don't like the idea of strangers parading around the house you are paying to raise a family in, don't use Touchstone. read more

Touchstone is the worst rental company I've ever encountered. I found the staff to be incredibly rude and dismissive from the get-go. Their office is quite unprofessional and disorganized. Not to mention, they do not advocate for their tenants whatsoever - they are only interested in profit. When it came time for my security deposit return, they kept the money and demanded more on top of that. However, they could not back up their egregious charges. I found numerous inconsistencies in their documentation and in their actions, especially from tenant to tenant. After a several month battle, they finally gave in with the fear of getting the law involved. Pitiful communication skills and total fraud...not worth the loss. read more

I am so impressed with this rental company. We have rented from many people and companies or the years and never have we been treated with so much respect. Thank you for making a rather difficult move so much easier! Well done!! read more

I just want professionals to do what they're paid to do. I pay Touchstone $200 every month on time to manage my HOA. We have invested a great deal of time, money, sweat and stress over the past 9 months to update our home and sell it. 3 months ago, our fence blew down. We immediately notified Touchstone, but they just won't help us. Long story, short: the fence is still down and our open house is in 5 days! When we asked for the barest minimum of a formal letter stating their intent in good faith to fix it, they refused. Not even an apology. Thus is totally unnecessary and will likely cost us property value. read more

I am getting fed up with Touchstone Property Management, and just might consider legal action. I pay this firm $225 a month in HOA fees on a townhome I own in Fort Collins. Out of this rather large amount, they are contractually obligated to purchase hazard insurance for the exterior of the townhomes. But they seem to frequently switch insurance companies, and every time they do this, I shortly receive a letter from my mortgage holder saying that they have no evidence that I have any hazard insurance policy on the property, and threatening to buy such a policy and then charge me for it. Every time this happened has become a major headache for me, and one time took place as I was suffering from serious medical problems. Touchstone should be responsible for informing my mortgage holder of any changes in the insurance policy, NOT ME. That service should certainly be included in the $225 monthly fees I am paying them. And so I have had to repeatedly go to the Touchstone office and ask them to take care of this matter. The office personnel are clearly VERY disorganized, as they could not even provide me with the new policy number. And yes, sometimes, they are rude, and act as if it is an affront that I am bothering them. Terrible! read more

Touchstone is an extremely unprofessional organization. What appalls me is their shady business practices. They do not fix items for their tenets in a timely manner. They overcharge and come with with shady receipts that are fake and fraudulent. Every bad review is correct. Do not deal with touchstone. read more

I've found touchstone to be professional and respond promptly to any issues that I may be having with our property.

This is one of the worst experiences with a property management company I have ever had. We were scheduled for only two showings. After the realtor directed us to the wrong house, she finally showed up and had no common courtesy whatsoever. I have never met someone so rude to potential renters. The apartment we saw first was disgusting, and we were rushed through the "tour" with frequent negative comments from our disgruntled realtor. Hoping the next duplex would be the one for us, we continued on to get a tour. We excitedly walked through the duplex imaging what we would do with all that space. Upon going upstairs to see the bedrooms, a person stuck their head out of one of the rooms and gasped. He then said he'd need to put some clothes on before he could come out-- the MANAGEMENT COMPANY told the owners the showing was cancelled that morning! We barged into their home because of the unprofessional and disrespectful mannerisms of touchstone'a staff. The owners then informed us that they were renewing the lease; our time was completely wasted and we were in a very uncomfortable position. This experience ENSURED I would never give these people my business. I would be incredibly angry if someone had barged in my home like that! No apologies, no help finding a different property instead, nothing. Also, don't trust their website for potential rentals, as they will likely be renewed by current tenants and you will be shown places you can't even apply for (as we learned from this joke of an experience) read more

These people have absolutely 0 idea what they are doing or how to organize and run a company in a functioning manor. It took over 2 weeks to even get a hold of them to schedule a showing. When we finally did show up to the property on time at 12:30 as specified in our previous phone call, the agent showing us the houses showed up 30 minutes late. The tenants were not told to vacate before and we're just sitting around as we walked through, which felt intrusive to them as well as awkward for everyone involved. We did find a house that we were extremely interested in and began the application process. We were told by the company the tenants had not notified them if they were renewing or not yet and that since we had submitted our application they had 48 hours to make their decision. After 5 days of waiting and us having to call them to ask what the verdict was, we were told that we could continue with our application process. Not 2 hours later, we receive a call telling us that the agent in charge of our application had knowingly let the tenants renew their lease AFTER notifying us that we would be getting the house. Most unprofessional company I've ever dealt with, save the headache and go with a better one. The receptionist is a very kind lady however, give her a raise. read more

Unprofessional management company. Manager Lisa was nothing short of rude, combative, and extremely immature. She fought us whenever we asked her to complete a task inside her duties as property manager. When e-mailing with her, she would send short, terse, and unprofessional e-mails clearly upset we were asking her to do her simple, easy job. When we moved in it was very apparent a basic cleaning had not been done- dust on all counter-tops and handrails; carpets were crusty and dirty, we found old nails and marijuana joints laying in it; garage was littered with previous tenants belongings; grass was over a foot long, place was generally filthy. When we mentioned the state of the house, Touchstone sent one single cleaner who was there for 20 minutes during which he lightly vacuumed the carpet. We were forced to hire our own cleaning service and carpet cleaning services. We left the house in extremely better condition than it was handed to us, and yet still, they stripped our deposit away from us any way they could. I would NOT recommend Touchstone to anyone, in any circumstance. read more

WORST PROPERTY MANAGEMENT I've ever dealt with. To begin, they didn't have enough keys for each person who signed the lease let alone a spare. The carpet was absolutely trashed ever after they said they had it "professionally cleaned" and the place smelled like smoke and sweat. Then as time went on, simple repairs became a huge issue... Our front door didn't have hardly any weather stripping because the previous tenants neglect and it took A MONTH for them to come out and fix. They ended up doing such a poor job that I had to buy stuff myself to fix it (never got reimbursed). The worst part of it all, you're gonna love this... There was a really odd musky smell coming from the basement and it was getting worse as we were heading into winter. We did some looking around and found that the carpet in a closet was wet... So we called Touchstone. They agreed to come out later that week. First visit, they peeled up the MOLDY CARPET and set it on our porch (they never threw it away). They then took out the baseboard and found a leaking pipe. Lol, then they left and said they would be back with more tools to open up the drywall. Well about a week later again, they came back to open the wall and find the source of the leaky pipe. Well they found it.... It was the main waste pipe for the entire house. That means shower water, kitchen sink waste, bathroom sink waste, and HUMAN SHIT was leaking out of this pipe and turning into mold in our basement. It took about ANOTHER WEEK for them to organize a plumber to come fix the leaking spot. Mind you, somebody was living in this room...... To make it all better, it took another two weeks for them to patch the hole and put the closet back to functional use. The cherry on top, the plumber said that a leak of this size and the mess it created could have only happened after a minimum time of 2 YEARS!!!!!!! Oh, they never installed new carpet either. Did we get cheaper rent? No. Did we get a sincere apology? No. Also, after closing the lease at the end of a year, I was told that we left the place in pretty rough shape... to be fair, in all honesty, the fridge wasn't cleaned well and the kitchen floor needed mopped but thats it. However, we received charges for the fireplace, carpet (which was worse before we moved in), of course the kitchen stuff, and various small things that added up. The staff who works at Touchstone is extremely short, rude, and only interested in taking your money even if you are a perfect tenant. I strongly encourage everybody to stay as far away from this company as possible. Just like other reviews, their office is dirty, unprofessional, and the people are even worse. read more

I have had multiple disappointing interactions with this company. As I have read and agree with other posts, the employee behavior is far less than desired. Almost every time I have had to interact with them they have been impatient and seemed put out by my presence. I have called about information regarding their buildings and have waited for over a week for a response, which seems crazy. Not impressed at all. read more

This was by far the worst company I have ever rented from (having rented all through college and beyond). The staff is resistant to do anything, you will get nickel and dime-d for everything on move out, and they are some of the most unprofessional people I've ever communicated with. Lisa Hernbloom in particular was unreasonably rude on many different occasions, seemingly for no reason other than she can? If you have a choice, please save yourself some headaches and go with someone else. read more

DO NOT RENT FROM THIS COMPANY. By far the worst and rudest company I have ever had to deal with. Lisa is rude, condescending and treats customers like dirt. We were charged for repairs to a garbage disposal and when we asked why, Lisa said that "you are not supposed to put food down the garbage disposal". Really? They do not maintain their properties appropriately. Problem with leaking bathtub was supposedly addressed but continues to be an issue. read more

Worst property management company ever. Practices selective prosecution of members of the Mountain Ridge Farms H.O.A. while the board member continuously violate covenants. Even after members complain about the board members violation Touchstone does nothing. In addition, Touchstone, by governing documents, has convinced board members to keep them on as property managers for over a decade, even though when I purchased property the management company was supposed to be changed every three years. Dirty pool. Stay away. read more

I recently met with Lisa Hernbloom and was severely disappointed with our interaction. I left our meeting feeling belittled and offended. She was short and condescending with me. Left a very negative taste in my mouth and would never do any sort of business with them again if this is how their agents act. A little compassion and decency goes a long way in business and they have neither. read more

I have been a property owner with an HOA run through Touchstone for 16 years. These people are the worst kind of people to work with. They are unprofessional, ineffectual at doing the most basic of duties and have an adversarial approach to their homeowners request to fix things that are clearly within the contract language. I also seriously question their ethics. My fellow homeowners and I have had fencing down for 3 months. Touchstone filed a claim and received the money, yet the fence remains derelict. They have made excuse after excuse for weeks. We are trying to sell our home and we have literally begged and pleaded with them to issue a letter for prospective owners so we won't lose property value. We are now in the process of seeking legal counsel and we have a case. If you are a homeowner, DO NOT USE THEM. There are much more reputable companies out there who will keep a better eye on your most important investment. read more

Touchstone Property Management by far the most unprofessional management company in the business. Word to the wise, take pictures before you move in and as you move out. They will charge you for everything on your move out. We spent an entire day cleaning so they would not charge us a cleaning fee. They charged us anyway. I believe the cleaning company they used was totally dishonest as well. We left the house cleaner than when we moved in but still got charged. Document everything! read more