I spent three days talking to two people just trying to get some basic info about two different properties and their application/holding process because they lacked the customer service to do more than answer one specific question at a time. Below is my final email to them that explains a little more. I wouldn't recommend this place, they don't give a fuck. I guess I don't understand why I need proof of income for you to tell me "Oh you're interested in 16th street sw? Well, we don't have pictures up because it's a new property with us, but if you'd like to see the place the best way would be to schedule a tour because we're not going to have pictures up any time soon."  But instead of saying something like that you've wasted both of our time going back and forth with emails while I had to drag each piece of that info out of you.  I realize this is your busy season, but a little more effort in communicating on y'all's part would have saved us so much time and y'all a customer, but this obviously isn't the leasing company I want to work with. Any way I could get a partial refund on my app fee considering I applied for a place that was already filled before I applied and because I highly doubt y'all have ran any of my background check stuff? I do appreciate that y'all at least answered me though. -Forrest read more

beware of false billing, do not call them or pay it! It's a scAM!

*** DO NOT RENT*** This company will screw you over! Overpriced rents, fees, fees, and more fees. They will do everything to get as much money as they can out of you! Absolute rip off! read more

Evergreen Property Management were great in finding us a short-term property long distance. We viewed three properties remotely before selecting one. Communication was good. Most of the time, maintenance problems were corrected promptly although they were unable to find the cause of a leaking toilet after two maintenance requests (I submitted a third request on leaving). EPM were also able to find us a sublet when we needed to shorten our lease. Having said all that, be very careful when you leave the property to take photographs of everything (toilets, base of patio doors, lights bulbs working, etc etc). We were charged a cleaning fee of $52 even though we had left the unit much cleaner than we had found it. We were also charged $79.20 to replace 4 light bulbs, all of which were working when we left. And when we arrived in the unit to find bulbs that were not working, we were told that replacing light bulbs was the renter's responsibility. read more

I'm not big on leaving reviews but I was so disappointed in Evergreen Property. They increased my rent even during the pandemic which I'm sure thats why the owners give them good reviews. I had to live with out air conditioning for over 2 months in the m of summer, the fire alarm kept scream and the had me keep changing batteries when it was because they had other issues and needed to be up dated. When I moved in the unit had cobwebs and air ducts were filthy when I moved out I hired a wonderful cleaning crew who left it spotless. They charged me for cleaning and for garbage I left only n the trash barrel which garage is included in the rent. i have Rented from numerous companies and individuals this was the worst! read more

Fort Collins is FULL of leasing properties that will try and steal ever cent you have but none do it like Evergreen and Advantage property management. These 2 literally will try there best to illegally charge for any and everything that was wrong with there property. They have tried to charge for things that was written down on the pre-movein checklistcklist and then some. I wholeheartedlyeheartedly believe these people think others dont have time to dispute what they are trying to charge and unfortunately for them we DO BITCH. read more

The employees at Evergreen Property Management are very unprofessional. They do not care about their tenants. Here are some examples of what we've experienced during our lease term: - They have overcharged us for rent and fees (make sure to double check the invoices and calculate what they're charging - their excuse was that they have an automated system and too many properties to make sure they are charging the correct amount) - I have caught them outside the house taking pictures of the exterior (no courtesy notification was given) and I was about to call the police for suspicious activity, but then I recognized the employee's face - They are quick to send emails and text messages incessantly when they need their tenants to address an issue with the rental, but when WE had an issue with the rental, they would not respond in a timely manner (one issue took about month to resolve) - They are not familiar with the lease agreement that they draft themselves and require tenants to sign. They kept sending emails and text messages to get us to renew our lease 120 days in advance and told us they were going to list the rental for showings, which contradicted the terms of the lease agreement (we legally only have to provide a 60-day notice to either renew or vacate). read more

This is THE WORST property management company ever and I've dealt with quite a few in the Fort Collins area. They hold money back and don't explain why. Their priority list is Evergreen, tenant, owner!! read more

Evergreen Property Management is quick to contact tenants through multiple emails, texts, and phone calls (usually within minutes of each other) when they need something from you. But if you, the tenant, has a concern, expect nothing more than silence. I have contacted them about my concerns through email and text, even responding within seconds to an unrelated text message sent from them about my concerns, and they refuse to acknowledge my text response at all. If you are considering working with this property manager, I highly advise you to read every word on every document they draft. As tedious as it may sound, they know that most people will generally skim through the documents and sign with misguided trust in this company. They will screw you over. Absolutely. They do not care about you or your concerns. They only care about money. read more

**my personal, very unsatisfactory experience renting wiyh evergreen prop management, inc** Was forced to move. Kicked me out due to minor HoA violations amd in final notice to vacate mainly cited 3 hoa violations for leaving trash on my porch, unit P6. The neighbor upstairs father on one occasional filmed me, my dog, and a neighbors dog for being off the leash, and called animal control - i wad the only one cited amd not the other person involved. I have friends who have nothing come over to crash, and they want to claim I had unauthorized tenants that were accusations amd had no evidence to back it up. The "main reasons" i was kicked out was for grilling amd leaving trash out on porch, as well as "unauthorized tenants"." Again, with no physical proof i had other tenants. Again, above P6, the old neighbors father which owned the unit, went out his way to help get me kicked out. He even personally asked me to remove trash off my porch - when he is not responsible for that unit, and within that same day I had an HOA violation on my door for said trash on porch. They did several inspections and had workers there to do regular maintence, both of which no problems were brought up to me besides keep it cleaner. Out of nowhere, one random night, I got a notice yo vacate within 10 days - which I wad not previously made aware of any issues besides "keeping it less messy." Again, living in unit P6 i had neighbors/ relatives of neighbors snitching on me for ANYTHING they possible could report. I, as i stated in my previous review, was concerned about my upstairs neighbor being so concerned about a unit that isnt even his, and me, taking it personally as stalking almost, called the police who said they would not do nothing. I called the HOA, which told me to report to police which I did but police stated nothing could be done. there was a minor issue, in the very very early stage of having bed bugs, which was blamed on my "negligence", per stated on notice to vacate. I dont know what yall think, but does one purposefully bring in bed bugs? Also, how is it my negligence if I was not aware immediately that was an issue? The owner cites all of this on his comment to my review, yet has no sympathy for a customer of his which never paid rent late once, ever. The owner had the audacity to blame everything on me, but in reality, he voluntarily kicked me out over very minor issues. I see it as personal. They will make you homeless without hesitation, and have no remorse as well as state you did it to yourself. I am simply leaving this review here to leave my personal experience with the company, and ya it sucked. So if you plan on renting here, make sure you want to because the company doesnt care about you or if you pay rent on time or not. They claim I left the unit "unsanitary" when in reality I had to have movers move everything into a storage unit in a very short time frame. I did not have time to get a cleaner there - and yet again they dont care. If the owner doesnt care, neither does management or people who do inspections. No remorse for HoA violations as well. Before you move here have some extra cash handy to be ready for maintence you did not cause - yet were forced to pay and personally blamed on when you arise questions. ALSO - if you read all the reviews here, the same issues I cited come up again and again and every single time the owner does not take responsibility and continues the actions people complained about. In my opinion - they do you wrong - blame you- then stand up to their unreasonable actions. I hope this helps clarify my experience read more

RENTERS BEWARE!!! A friend and I rented a house from them starting the beginning of 2020. While we were ideal tenants, leaving the house in the exact same condition, if not cleaner than when we moved in, have had the absolute most ridiculous charges taken out of our deposit upon us moving out. What kind of company charges tenants for "tightening toilet bolts, re-caulking the guest bathroom, batteries for smoke detectors that were never fixed after being reported to the maintenance team"? My ex roommate as someone who part time cleans houses for a living, left that place spotless, and we took pictures of everything, we still had close to $400 of extra nonsense taken out of our deposit. We've tried to contact them about these extra fees and no one has called us back after leaving several messages. If you decide to rent with them, be cautious and make sure they are not going to steal your money as they have ours. read more

Total dump. Appliances are 30+ years old, stains on walls, uneven walls, squeaky floors, large dip in kitchen floor; rust in hot water heater, considerable wear and tear throughout, poor snow removal - usually two days post snow storm. Laundry facility is literally strewn with dirt and rotting leaves. Neighbors leave furniture outside the apartment. Broken concrete, it's a white building streaked with dirt. Don't touch anything. read more

DO NOT RENT FROM THEM. Their staff in particular Jillian is rude and they will keep most if not all your deposit. Also their sublease and deposit policies are ridiculous. If you want to sublease your apartment you have to pay $150 before you have someone apply to sublease. If you dont find someone after 14 days they will charge you $300. Wouldnt it make a lot more sense to have someon apply and get approved then charge the $150 so that the person trying to sublease doesn't get screwed. I am not the only one I know that has had bad experiences with this rental company. When I first started dealing with them I had positive experiences but it seems that staff has changed and not for the better. read more

Take lots of pictures when you move out, or don't expect to get your deposit back. My roommate and I spent 3 days making sure the apartment was spotless before we moved out and exactly how it was when we got there, and we were only given $60 back from our $1,200 deposit. They disclaimed that a carpet cleaning fee would be subtracted from our deposit at the end of our lease, which is understandable, but the list of what they charged us for was simply ridiculous. Claiming they had to replace blinds, lightbulbs, doors, and saying that they had to remove items that had been left behind. Simply an unprofessional and crooked property management company to have rented with. read more

We were very dissatisfied renting from Evergreen Property Management, however we were able to come to a satisfactory conclusion. They were very deceiving and acted like they were very responsive and helpful at first, but we went the whole 12 month leasing period without really any help with the broken garage door, the mice problem, etc... I highly recommend you rent with another company. Save yourself the trouble and money. Or at least be prepared with photos and evidence. Their customer service was unhelpful. They ignored our numerous emails and phone calls asking for help with the serious mouse problem in the rental and various broken items in the house. When we moved out (because they were raising rent significantly), they charged us $830 out of our security deposit for ridiculous charges, 3 of which we were responsible for: wiping down an area of the wall, replacing 1 light bulb, and pulling a few weeds. They charged us for pre-existing damage and normal wear-and-tear. They charged us for leaving items that had 'come with the house'. They lied about the condition of the home. They were uncooperative and unreasonable, when disputing the security deposit. They took over 2 weeks to respond to our dispute and responded as if they didn't even read my explanations. They only brought the charges down to $600, and then finally to $400 which we eventually agreed to because we didn't want to have to go to court. They then withdrew their offer because of these reviews so we came to a satisfactory conclusion. ***We came to a satisfactory conclusion. read more

Evergreen Property Management treated us with kindness & professionalism after negative experiences with other companies. Thank you to Heather & Jessica for all your hard work to find just the right rental! read more

First off, I loved the apartment I rented from Evergreen, the location was perfect for school and I really felt like they cared about us as tenants because we always worked around their random inspections and paid rent early every month. I just received $300 back from our $1300 security deposit and was enraged at the breakdown of what they charged. Looking closer at the list of what was "needed" to clean or replace when we left were ALL things either present at move in or were noted in the previously mentioned random inspections. I understand that there is always general "wear and tear" of a unit, but I loved our apartment and kept it clean and taken care of. To take 3/4 of a deposit to fix things that were already broken or not working well from someone's deposits is dishonest. I am so disappointed in this company and WISHED I had listened to the all the reviews online. Don't rent from these people, like everyone else has said, they only care about the money. They have bad reviews for a reason. read more

These people discriminate. We are an older couple, we applied to rent a home on a Friday. We were told there were no other apps at the time so we were the first. We met all the criteria for the rental and have a good rental background. On Wednesday we received an email saying we were a backup for renting the house. When questioned they said they had several other applications and had accepted one of those. So, they don't take first come first serve. Their rental agents, not the lady that showed us the house but the others were rather rude to us! read more

As owners of several properties, we have found Evergreen to be the best of the three management companies we've used in the past eight years. They are knowledgeable, cooperative and keep owners informed of property conditions. What we also appreciate of the staff is their attention to detail as to upkeep. When we sold two of the properties the staff was very helpful with the transition and was the least of the worries and stress of the selling process. read more

DO NOT RENT FROM THEM.They wouldn't let me out of a lease even when I had a restraining order on the co-leaser and 15 domestic abuse police reports. Now I owe collections for the abuser's unpaid charges. Also, maintenance charges will be on you every time, even if you do not request the maintenance. One star is too much. read more

Every heard of those rental companies that nickle and dime you at the end of your lease resulting in you getting none of your deposit back? This is one of those places. They are terrible and in the end took $2,500 from me with the receipt reading such things as misc. fee which they could not explain to me. In fact they said I owed them $130 some dollars. When I showed this receipt to friends and family, several had similar stories about predator rental companies that did this to them as well. Do not get in bed with this company unless you like to be screwed out of a deposit at the end of your lease leaving you with nothing to move into a new house with. read more

Took my application fee only to tell me that I couldn't get the house due to a waiting list and would not return my application fee plus delayed response time. read more

Move-in day: We picked up the keys at noon as instructed, and arrived to find someone still there cleaning. We waited in the drive-way for him to leave. When we went in, the first thing we noticed were that the fist-holes in two bedroom doors and a cabinet door were still there. We made sure to note all the damage by the previous tenants on our sheet, appalled that no one had made an effort to repair these things. Then only one of three keys we were given worked, but luckily we had two garage door openers to get in and out with, one of which also did not work. We returned the dead keys and got copies made elsewhere of the one that did. We also returned the dead opener and never got it back. General living: The 5-day grace period and online rent pay are nice. We discovered that the gas fire-place didn't work, but we decided to never use it anyway to keep our bills down, so we never reported it. Only one maintenance inspection. They noted damage in the master bathroom and wanted an explanation (roommate slipped in the shower and put a hole in the plastic siding on the way down), then sent someone out to fix it, but when we got home that night, the damage was still there. We still have no idea what they supposedly fixed. Office Management: communicating with the leasing office is usually a nightmare, unfortunately. We were getting ready to re-sign when one of my roommates informed me that he would be leaving instead. We were supposed to have a decision by April 1st, but they were nice enough to give me time to find a new roommate. The first lady I dealt with was Heather, and once I had an applicant she passed me onto Katie. With the first applicant, we put the paperwork and the app fee into their drop box after hours. I didn't hear from them for over a week so I checked in with them. They told me that they hadn't gotten anything. Then after a day, they had the application, but not the pay-stubs included. They would not admit to anything being lost. They blamed the delay on not knowing what apartment the application belonged to. I wrote "Paperwork for *our address*" on the taped-shut Fed-ex office bag that I deposited into the box. Apparently they found the rest of it once I gave them his full name because I never had to resend his pay stubs. 2.5 weeks after I sent the initial paperwork, they denied him. The reasons were valid. Meanwhile, I am getting app-generated auto-emails from other people in their office pressuring us to sign the lease/fill out move out paperwork. One of them even said they were putting our house on the market! I forwarded this one to Katie and she apologized. We got another applicant with stellar income and credit, but he was also denied unless he got a co-signer, which seemed weird. Once he was denied, I asked Katie if a third roommate would offset that. In the same e-mail I informed her that I would start looking for studio apartments in case the third roommate wouldn't offset that. She informed me that it wouldn't because there were other red flags, which was fine. Meanwhile, the studio I applied for denied me because Evergreen didn't get back to them about a rental verification. The day after they rejected me, Katie e-mails me to say that she just sent the rental verification so here's a vacate notice because she's assuming we're leaving and they will start marketing, though I never gave them official notice. Luckily, the applicant they rejected got us a three-bedroom in town for the same rent. So I sent the vacate notice but the attachment didn't go through. Even though Katie is handling all this, I get another app-generated e-mail from someone else, also asking for us to fill out a vacate notice. It's super obvious that there is a massive lack of communication. The right-hand does not know what the left-hand is doing. The incompetency and delays on the office-side of this company are pretty frustrating. I will post another review once we get through the actual move-out. Judging by others' experiences on getting their deposit back, etc., I'm not looking forward to it. read more

Moved in and pl;ace was NOT clean. Holes in blinds. Windows didn't shut. Still have not fixed it. The rent is too high. I have had packages stolen from right out in front of my house. This place is a joke with the crime. And the students are so loud at 2am! Worst place ever. read more

I guess I am on the opposite end of the above reviews. Evergreen manages 4 rental units that I own; generally they've been very good to me. About subleases: I don't want my place sublet to someone without a background check performed on that person; background checks cost money, therefore the charge is reasonable. I've known the owner of Evergreen for 22 years and let me assure you, they are not fly-by-night. Everything that is in their lease is to protect them and the property owner. read more

do not rent from here! nothing but issues after issue, and i havent even moved in yet! signing my notice to vacate as soon as i get the key. the reviews are real, please dont waste you time or money! read more

I have never left a review, but I felt compelled to tell someone about our experience here. We were told that we had been approved for a property and then we did not hear from Evergreen for about a week (after calling and leaving messages). They finally got back to us and said that they intentionally were not reaching out to us because the homeowner had backed out of his pet policy. They suggested that we "just make our pets service animals." They gave us this news after we had already ended our lease at our previous house. The only option was a lease that started a month later, so we had no place to live for a month. We let them know our situation and how it was due to the loss of the previous property and that we would like to move in, even a day early, at all costs. We called them the week that we were suppose to move in and asked if we could move in less than 24 hours early. They said that there was too much maintenance that needed to be done... All I'm saying is that these people are in it for the money and do not care to accommodate you at all. It's been an unbelievably stressful and disappointing experience. I do not recommend renting from them. read more

I've only rented from Evergreen since August of 2014, and I'm moving out of state. But I've been a huge fan of Evergreen so far. Definitely one of the best property management companies I've ever rented from. They are very positive, nice people! I've recommended a few people to check them out. I took off a star because of some maintenance issues, but overall, they're great! Subleasing process has been very smooth, which I was surprised about. If my husband and I move back to Colorado, I hope to rent with Evergreen again! read more

I've lived in lots of places all around the country. I've never dealt with a company like Evergreen Property Management. Their routine of parading whole pools of applicants through apartment listings they post on Craigslist for a week straight -- collecting "application fees" from every applicant -- is unbecoming of an honest business and actually illegal in other parts of the country. It's called a reference check, Evergreen. It's free. I give you a list of my former landlords and they vouch for my history as a tenant. Get your hand out of my pocket. read more

The BEST rental management firm in Colorado (and maybe nation). They have 30 years of experience. They have a detailed process. They have their own maintenance team to help solve tenant (and landlord) problems. So tenants don't have to wait a week for a 3rd party contractor to fix a problem. They implement a lease that protects the owner and that is fair to the tenant. And they screen applicants so it protects everyone. Win-win. read more

RUNNNNNNNNNNNN. If you HAVE to use Evergreen, do not expect more than 10% of your deposit back. They will bill you for the silliest things. They do not respond when there are issues to be repaired and most of the units they manage are run downed apartments. Even the crew that they send in to paint are not qualified to paint. Find another Property Management Team if you can. If you can't, then expect to be taken for a ride!! read more

Evergreen Property Management is the most disorganized management I have ever worked with. My first showing of a house was great, we loved the property. I submitted my application an hour after the showing and was told application submissions were maxed out. The property should not have been shown if applications were no longer being submitted. We received a phone call stating that the tenants at the second property decided to renew after we scheduled our showing. We showed up at the third property for a showing and the current tenant told us she renewed that same day. We received a phone call 1 minute before the showing from Evergreen telling us the showing was cancelled. We booked our fourth showing for another property with Evergreen at 10 am and recognized that the post specifically stated that showings would not be until after 1 pm. We called Evergreen and had to reschedule because Evergreen did not catch their own mistake. They rescheduled the incorrect location. On our way to our final property showing of the week, we received a phone call 5 minutes before the showing stating that the tenants decided to renew (again) and the showing was cancelled. On top of this, the showing was booked for the wrong location in their system. We have been leaving work to view properties and are wasting our time. I rarely complain but I am very frustrated at my experience with Evergreen. They will stay in business because people in the Front Range will demand places to live but it is unfortunate that such a terrible service is provided. They pride themselves on communication but fail terribly in this aspect of their business. We will not rent through Evergreen and people should be weary of working with them. 0 stars. read more

TERRIBLE, ABSOLUTELY TERRIBLE PROPERTY MANAGEMENT COMPANY. They tack on the most ridiculous fees for EVERYTHING. It feels like every month it's always something like over paying the previous month and not letting the over-payment carry over to the next month. When I was first moving in they wanted to charge me for everything and the staff were so unhelpful and rude, I felt like they didn't really know the rules very well but were trying to make me pay more than I needed to (which I didn't once I talked to someone higher up). They are trying to suck as much money out of you as possible. Also I've called them about a bug infestation that they completely ignore even though it was a problem even before I started renting. Yes, everything on their lease is to protect them and the property owner but it's also to get as much money as possible even if it means screwing you over. This has been the worst experience ever, and I will be so glad once I'm not renting from them anymore. Good riddance. read more