The best service ever. My clothes come out perfect and in fact they made an acception for last minute dry cleaning for my wedding. 10/10 don't go anywhere else! From a Boerne resident read more

Toudanines Cleaners - Boerne - Laundry Services Near Me - Boerne, Texas

Poor customer service, no help for damage they did to suit and shirt, rude (to say the least) employees. We went to them for 20 yr, but never again. Prices are also ridiculously expensive. Save yourself the irritation and go elsewhere Wish I could give a -5 review read more

I dropped off brand new items on Friday morning for my daughter's senior portraits and was told they would be ready on Monday. Monday arrived and no items are ready. Ok. Come back on Tuesday hoping everything is ready because her portraits are tomorrow. Thankfully my daughter's clothing was ready, as was my new, never worn shirt. They DESTROYED my shirt! The staff nor owner wouldn't do anything to reconcile the damages caused, in fact the owner of this horrible business wouldn't even acknowledge what they ruined. So I had to rush to the store to try to find another suitable shirt and ended up spending $108 that I should not have had to. They ruined the shirt and accept no responsibility so I would not recommend using them. The owner doesn't care about his customers, that much is obvious. Thanks for nothing and costing me an extra $108 for your f*ck up. Zero star business!!! Luck for you I have to at least select one star. You should buy the replacement shirt I had to buy! read more

Toudanines Cleaners - Boerne - This was brand new four days ago. I didn't even get to wear it ONCE thanks to you destroying it. But, you claim no fault! - Laundry Services Near Me - Boerne, Texas

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I was really excited to have this cleaner right by our new home, but unfortunately had a terrible experience. The first day I went in, the clothes were ready on time--the next day. When I went to pay, I asked if they had any discounts (most cleaners offer them on multiple garments...) the girl was extremely rude, rolled eyes and told me I needed to get the coupon from an HEB receipt. Nice warm welcome to the neighborhood. I took the clothes home, only to realize they were still filthy!! I mean, tons of grime on collars and sleeves. I took them back up to the store and was told they'd be ready the next day.4 days later, I returned, and was told they weren't ready yet. I came back the next day. STILL not ready. At this point I asked for them to be delivered. This was on a Thursday. They said the date for delivery would be Monday. Monday came and went. No delivery. I call the store, and was told they'd be delivered on FRIDAY. At this point, they've had my shirts for a do-over job for 9 days. I asked to talk to management, who said the shirts would be delivered the next day. Long story short, they didn't arrive at our house until Friday. A full 2 weeks after I dropped them off for the do over. The shirts are completely ruined. Wrinkles have been pressed into them all over the place. After all of that, they still aren't clean, and are literally ruined by the press job. I can't believe what a bad experience this has been. Wish I could post photos. read more

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I walked in and the first thing I see is a smiling young lady,That greeted me with a warm welcome, how are how are you doing. The young lady was so polite. Even when they were about to close. I was so impressed with the hospitality and service. I would recommend this place to anyone and everyone in boerne. read more

I can't believe this place doesn't have all 5s from everyone! We moved to Boerne 8 months ago and I feel lucky to have found Toudanine's. They help with our working schedules by picking up and delivering to our house. When I need a change it's easy to call and they have always gotten my request correct. Then, last weekend, I realized that I told them I would pick up clothes in store and forgot to get them Saturday. My hubby was flying for an important meeting at 5am Monday morning and I was panicked about getting his suit back. I found the email address for them and hoped someone would check it on a Sunday. A quick response from the owner and a special trip out to the store saved my life. Thank you Scott and team for helping out in a pinch and keeping my hubby looking good in meetings across America. You are the best! read more

Very poor customer service. The lady was hateful and snippy. Good company, but looking to go other places if it will continue to be like that. read more

If I could leave a Zero for this place I would! The most horrible customer service at a dry cleaners I have ever had.. not to mention the filth and smell upon entering the front. It was my first time and last. I dropped off a blazer with two ketchup stains on a Saturday and was told it would be ready by the following Monday. I even was given a ticket that said Monday by 5 pm. Got there at 5:15 pm after work (drove out of my way)... was told they did not start on it yet and it would be ready for sure by Tuesday morning. Went to pickup again Tuesday at 11 am and they still have not done anything. Needed this for my sons ROTC uniform check at school and they did not keep their word on completion time, twice. I ended up taking it with me and dropped it off somewhere for same day service. You get what you pay for and this is not the place!!! When you walk in, they do not greet you or smile. DO NOT TAKE YOUR CLOTHES HERE!!! read more

I was thinking my negative experience was unique, but after seeing the other reviews, it seems that it wasn't an isolated occurrence. I have tried several times to give this business a shot but after issues with starch stains, wrinkles being pressed in and clothes being wrapped while still wet, I stopped using them several months ago. read more

I have been a customer at Toudanines since they opened in Boerne. I have always been very pleased with the services and the staff. That was until last week. I dropped off a dress to be dry cleaned. This is a dress for a very specific occasion, it was a nice dress, excellent quality, etc. with instructions on it that it was to be dry cleaned. When I went to pick it up the white trim that was on the dress was no longer white, but greyish. When I brought it to the 'supervisors' attention, she told me to bring it back in so the manager could start to work on it first thing Monday morning. So when I don't hear from them by Tuesday afternoon, I call them, no the manager is not in, don't know when he will be in, or how to reach him. I was then told that the machine they need to try and fix the dress is broken and the part to fix it won't be in until Wednesday. I informed her that would be to late, the dress is needed on Wednesday morning. Sent husband up to Toudanines and spoke with the supervisor, she starts making excuses, like, there was a flaw in the dress, blah, blah, blah. Then says they have no way to reach Scott, the missing in action, manager. Meanwhile, we are trying to reach out to the parent company. My guess is, this is not how situations like this are supposed to be handled, I would certainly hope not. I have worked in customer service for many, many years. We will not be returning to Toudanines. I would highly encourage anybody that does go there to not drop off anything that is of good quality or that you need to wear to a special occasion. If Toudanines does do the right thing on this, I will come back and revise this review. read more

Unfortunately most people who leave reviews have had a bad experience. I have been a customer at Toudanines in Boerne for a few years now and have never had a bad experience. They are always friendly and have the best pricing. They always have coupons and are quick to get you in and out. read more

I recently took a load of cleaning in to Toudanines. When I returned to pick up my clothes, half of my items were missing! This included two very special dresses, 2 pairs of my husbands suit pants and a skirt. The supervisor said they were calling the people who's clothes were located by mine on the rotating rack. Everyone they called said they didn't have my clothes. I do hope that is true. But if it is, where are my clothes?! The supervisor said that she and the manager watched the camera footage and they didn't see anything. She said that they were going to involve the Boerne Police Dept. She said that I should check back. I checked back and the employees gave me a form to fill out for my missing items. When I asked about what the police said, she talked in circles and made no sense. I asked if I could talk to the manager via phone, in person and a hand written note. I went in the mornings, around lunch time and around 4:30. He still to this day has never given me a call! This started on Wednesday, August 1st! I have written 2 emails to the president of the company who incidently has the same last name as the manager! She has never written me back or given me a call. When I spoke with the supervisor last, she talked in circles and led my husband and I to believe that they know something about our clothes and they just want to pay us off rather than tell us what happened to them! This infuriates me!!! There were two very special dresses in that order!!! I have received a check for my items. They didn't even ask for receipts, which makes me think they just want to pay me off! I would rather have my clothes back than get the money!!! But I have never gotten the courtesy of a phone call, email or face to face with a manager or president of company! They are hiding something! I suggest if you use Toudanine Cleaners, you find another cleaners. Don't leave your clothes there or trust them! read more

If I could give zero stars I would. I have lived in Boerne for 30 years and used Mitchell's and Carl's and had good results. I had a load of light colored clothes I wanted laundered. I made it clear when I dropped off that these were clothes I could wash myself but my well water was discoloring light clothes. I had four shirts and a pair of white jeans. She said they did launder and we agree i was not leaving drycleaning. I asked for an estimate and was told "about 20.00." That seemed high for about 1/2 load of clothes that I thought they were laundering, but I said ok. When I came to pick them up it was 38.00! I said I had been quoted 20.00. She said well not by her. It was 5.65 a blouse! I take my husbands shirts to be laundered and hey are 1.99 each at Mitchell's!! I was very upset and so she took off 8.00 with a "coupon". I will never go their again and I will make sure none of my friends do. I have an active online Boerne presence including adminning the largest Boerne info page, and I am really appalled that I was charged 5.65 to launder a simple blouse. read more

I am extremely disappointed with Toudanines. I took some clothes to be washed and folded. The clothes didn't even smell clean. Which might be expected with it be a dry cleaner. BUT my clothes were folded inside out. Socks were just thrown in the bag unmatched. Most importantly, I am missing a pair of Nike pants and workout shirt. I have left three messages and the manager will not call me back. You are for warned!!! read more

I'd like to give ZERO stars. It was our first time using them. They ruined an expensive pair of white slacks that had a very light yellow spot 1/3 inch diameter spot on them. They admitted (including the owner) they put them in with colors which resulted in huge bright blue blotches all over them. He said he was going to work on it personally--he didn't. His staff member informed she was working on it and reiterated their mistake. They spent a week trying unsuccessfully to correct their mistake and then apologized but refused to reimburse me for them. When I picked up the other clothing that I had left with them they didn't tell me they had ruined a white sweater that had NO STAINS as well. They folded it so the stained areas wouldn't show. A month later I took the sweater out of the plastic sack unfolded it and found their "work". More bright blue splotches. They gave me a written letter apologizing, saying they wouldn't reimburse me or do anything to correct their error and included a paragraph that was essentially a "try and prove it" statement. A ethical competent cleaner makes mistakes rarely and makes their client whole when they do. They didn't even reimburse me for their "cleaning" charges. This cleaner has proven to me they are neither ethical, competent, or honest. read more