I have a love and hate relationship with FedEx when it comes to their printing services, but this…read morelocation was amazing! First of all, this FedEx location is located on the second floor inside the Hyatt Regency hotel. If you take the escalator, they will be on your left side as you go up. Even though this location is much smaller to other FedEx stores, they do have a wide selection of office supplies like envelopes, markers, binders, batteries, you name it! For my printing order I placed the request over email and they were very quick to respond. The items were ready in less than an hour and everything came out great. Overall it was a very seamless experience, and would highly recommend to anyone that is staying in this hotel or around the downtown area.

Fast friendly service, which seems to be in short supply lately these days (like the last couple of…read moredecade)! But, I will continue to bring them my patronage.

Slow and unhelpful…read more I had to come here after a conference to schedule a package pick up. There were 4 people behind the counter but only one person helping the long line of customers. Even though there 2 people in front of me doing simple shipments, I still waited 20+ minutes... Only for them to tell me that they couldn't help me, and that I had to call the 800# (which I had already done and they couldn't schedule it either). Add on exorbitant handling fees and this location is a bust. I can't believe they are the "convention center Fedex" and are this incompetent.

This FedEx office was of tremendous service to my company for the American Association of equine…read morepractitioners medical conference from August 18th to the 21st 2017. We shipped our Exhibit boxes to this FedEx office because we were under the impression that the office was in the same building as convention center... it was not. Normally it is the responsibility of the customer to pick the boxes up and haul them over to the exhibit Hall at this location... In every other exhibit hall we've been to the on-site FedEx office is actually right within the floor plan of the exhibit hall ... After expressing our frustrations, Brian Williams, the general manager stepped in and provided the manpower to assist us in getting all of our materials over to the exhibit hall. We asked FedEx to hold our boxes for the next 3 or 4 days because we need them to repack all of our exhibit material to reship to other locations. At the conclusion of the trade show we found out that they had inadvertently been thrown out. Brian totally owned the problem and provided us with boxing and help pack for almost 2 hours at no additional charge. This is the kind of mindset every employer is looking for...and every entrepreneur must have. We had forgotten one box and packed it with our personal belongings on our way to Boulder... figured we'd ship from there. There's a UPS store next to where we were staying and we brought it in to get it labeled and shipped.. I thought I was going through TSA with having to pull my driver's license out and sign paper documents as if I was also sending this overseas to a foreign country a process taking close to 20 minutes . It was a stark reminder of why FedEx is number one. Anyone headed to the Grand Hyatt in San Antonio ask for Brian Williams ....the dude will take very good care of you. First class guy with a first-class personality delivering first class service.