This was the worst experience I have ever had with a Travel Agent…read more Myself and a friend booked an end of degree, once in a life time trip to Peru and Bolivia which was totally ruined by the incompetency and rudeness of staff at this branch of STA. After talking to an assistant for over an hour about which dates we wished to book, we ended up leaving the shop thinking we had booked onto the trip we wished to attend. However, it was not until two week before our trip, when we ourselves had to chase up our travel vouchers (which we were told would be sent to us before this!), that we noticed we had been booked onto the wrong dates. The company refused to change our booking for us as the date we wished to attend was now fully booked. They insisted they sent us an email with the receipt of our original booking, which they did not. When we requested to talk to the manager of the branch we were informed that they were away and there was no one to deal with our problem. When we told them to ask the person who booked our holiday to see if he could remember us and the booking he made for us we were informed that the person had been fired from the company (does this not ring alarm bells to the company as well!!). We then asked to speak to the regional manger who came to visit us in branch. This woman was very rude to us, even making my friend cry in front of her. STA refused to accept any responsibility for the problem stating that everything was booked for that date on the computer and that the computer was never wrong. What they refused to admit was that the human that inputs dates into the computer could have done so wrongly by just the click of one button. What makes this even more non-senseikle is the fact that we send confirmation emails to STA with out outbound and return flights which we had booked ourselves, which were for the dates we thought we were attending. Did no one notice then that the dates did not match up? Furthermore, before booking this trip we had previously booked onto a shorter trip starting on the date we wished to start on. Why then when we extended the trip to a longer one would we want to move the trip to 4 days later? In the end we offered STA a get out, saying that they would have to pay for our extra 4 nights accommodation and travel because of their mistake. However, we were told that STA would not even accommodate this request, and as such we ended up forking out even more money for accommodation and travel because of their mistake. I would STRONGLY recommend people NOT TO USE THE CAMBRIDGE STA OR STA IN GENERAL. This experience was very nagative and ruined an expensive (£2500) once in a lift time holiday. If you want to do one of their tours then book directly through Gap Adventures, which is the company that STA Travel use.