I dropped off and paid in advance for a wool blend blazer and a very nice velour and polyester…read moreblend dress with a draw string waist, which consisted of at least 15 slots to loop the draw string through. Before leaving the establishment , I checked the dress and saw that only 2 of the eyelets had the satin draw string in place and asked the lady at the counter (who said later she was the owner) if she would put it back in place, the way it was when the dress was brought in. Rather than look at the dress and check the area she pointed and said it was there, and it was, but it was not in all of the slots on the dress. I showed her all the slots that the string was not placed in. She took the dress, never said a word, walked to the back with it and corrected the problem, and brought the dress back to me. Very dry and unfriendly. I must say, I live around the corner and will not be bringing anymore items due to poor customer service and carelessness.

I needed some pants to be hemmed for a wedding a few weekends ago Per the receipt that Monroe…read moreCleaners gave me, it asked that I pick up the pants after 5:00 PM on Friday. The bottom of the receipt stated that the cleaners stayed open until 6:30 PM on Fridays. When I walked down to the lower level just after 5:00 PM, I was stunned to see that they were closed. Why would they trick me like that? Perhaps some emergency occurred that they had to leave early? No worries, the receipt also stated that they were open on Saturdays. To my dismay, they are not open on Saturdays. I needed those pants to keep up my public image. There was no way around it. I eventually ended up buying the same exact pants and getting them hemmed at a different cleaners, paying much more than I anticipated. Now I have two pairs of the same pants and trust issues to go along with it. Luckily when I picked up the original pants, the nice lady gave me a discount of $1.00 off. Not sure what I will do with all that money. Perhaps invest it or something.

I have switched and I am so happy I could intentionally spill stuff on my comforter just to justify…read morethe trip. The important parts are that parking is convenient. There are plenty of machines and they are always ALL in working order. The place is clean as are the machines. Granted, there are busy times and I generally try to avoid them. Even on a busy day, people are respectful and don't disappear, leaving their stuff sitting for hours.

I will never use this laundry mat again put money in a machine and machine didn't work and then was…read moretold rudely that I was not going to get my money back

Buyer beware. Tower cleaners lost my suit pants. They asked how much to replace them and they were…read moreJCrew suit pants so, unfortunately they were expensive. The man in the store called me a liar and refused to give me the money to replace the pants. They would only allow me to get a store credit. Great, just what I want to do...give you more of my clothes to lose. I had no choice to agree but when I tried to use the credit, he ripped up the invoice and told me the pants were used and he wouldn't honor the credit. No accountablility from a business that LOST MY CLOTHES! Never been treated like that before.

Be careful if you bring in blankets, drapery or any non-traditional items that need to be sent out…read more Our $300 goose down comforter was replaced by an $80 duck down blanket. But the staff insisted that it was the original. There was no sincere effort help to fix the mix-up. Where is the integrity, honesty and customer service?? Obviously not at this cleaners.

Nice ppl, timely and very helpful. I wld recommend this service. They helped me load my car bc it…read morewas very heavy.

I like this laundromat in that the equipment is all new, it is not usually crowded, the staff is…read morereally nice, it is (IMPORTANT) well-air conditioned (I am a winter girl and I strongly dislike the summer and the heat) -- but there is one MAJOR issue with it -- no matter what washer I use there -- and I have sensitive skin and use unscented, dye-free detergent, and my clothes always come out smelling like weird perfume. I've actually been unable to get the smell OUT of some clothes so I stopped going there, because it smells like old lady perfume or something and is strong. Once, I did my sheets there and had to re-do them all, because my bed smelled like a herd of old ladies or weird white ladies with bad taste from department stores were sleeping in it. I used to always go to the other one on Main Ave. -- which has a severe lack of washers because the staff uses them and does not care if there are none for customers and will let stuff sit in dryers for a considerable amount of time, even if people are waiting to use them. They suggested East Ave, and like I said, great facility, great people, but I don't understand the perfume smell. If it happened once, I'd not complain -- but it happened more than once, and I really don't like the time waste of doing laundry as it is, so having to do it twice is just painful to me. Maybe they'll look into it. I know I have a bit of a wolf nose, but it IS strong and my husband noticed it, too, since I never smell like old white lady.

i sought someone to sew 1 suspender button that had fallen off my shorts. i had the button. i was…read morequoted $5 by others. classic cleaners offered to do it for free. but, it is too long a trip to classic cleaners. nevertheless, i was cheered up re such business people still exist.

Horrible customer service. The young lady who took my…read moreclothes had a condescending attitude. I wonder if she'll be nice if I'm white? They just lost my business.