I had a great experience here. My room was right in front of where I had parked and it was…read moredownstairs and I can't complain about that. I had one of those adjoining door type of situations not too sure with the formal name of that is called but where the parents could be in one room and the kiddos can be in another the only issue with that is is that when someone sitting against the wall near that door you can hear the voices but once the TV is on it drowned out the sound. Fortunately for me my neighbors were not that loud all throughout the night. They had more normal tones in regards to their conversation so I didn't have to complain or ask anyone to turn down the volume or the noise. The king size bed was clean, I had four pillows that were fluffy and although I do not sleep under their blankets/sheets, but I always bring a sheet or something else that I can sleep on top of that. It's just my personal preference. I have never been bitten by bedbugs in any hotel and I must be doing something right. This bed was somewhat firm but not extra firm and I got comfortable sleep as I brought my own 'my pillow' with me as well. The shower/bath tub was nice size and like the additional security of having a hand held rail inside to hold onto as I stepped in. It was super clean ... the whole room as a whole was very clean. I had no issues whatsoever. The air conditioning worked beautifully. The TV had a multiple selection of channels, there was coffee inside the room with the coffee maker,a refrigerator that was clean, there's an ironing board already in their closet with an iron and there's bags that you could use when doing your own laundry. Plenty of towels and lotions and shampoos and different kind of hygiene things one may need all within reach. The check-in was pretty easy and I like the fact that I booked my room on booking.con with no cancellation fee as long as I called before 7 PM but obviously I was there and checked in right. I walked up to the front desk a little after 830pm and was given a room key with the WiFi's info and told that check out was the following day at 11 AM and that they serve breakfast up until 9 AM. Although I slept in - when I got up to get some ice I walked by the breakfast area the smell of the eggs and bacon were filling in the hallways. I looked inside the breakfast area that had a nice station and it's own isolated room - next time I'm gonna have to have that. I was told when I checked in that I could telephone when I was checking out. That didn't work out so well as I called multiple times to the front desk but I didn't feel comfortable just leaving my room key in the room but leaving well before the 11 o'clock hour. So after calling the desk multiple times to no answer I walk up there and there's an older lady behind the desk was standing there looking at something on the computer. Nobody was in the front office so I don't understand why she could not take the time to answer the phone so that I could've checked out via phone and left from there. It's not that big of a deal but it just goes to show that no matter how many times one calls the front desk if they're not busy that same person might do the same thing to someone else. Now this is not a five-star hotel with all of the luxuries and the amenities but I have to say for being right off of Firestone Boulevard, down the street from Portos and all the other goodness that Downey has to offer this is a great hotel to stay in. It's safe, there is ample parking, it's well lit, easy check-in with an easy cancellation when booking on booking.com and I had no issues whatsoever with that. I actually used Trivago and they directed me to booking.com which had the lowest rate!!!! The price was comparable to others in the area if not cheaper. The sooner you book the better rate you get.

I was ready to give this location five stars based on my recent stay for five days…read more The staff were friendly and helpful. The hotel does not require an outrageous deposit which, unfortunately, has become so common at hotels. The pool and spa are clean and warm, The cleaning however needs more attention, because I discovered a condom wrapper on the floor next to my bed in my room. This should not have been missed by the cleaning crew as it was lying in plain sight adjacent to the bed. So unfortunately I need to leave only three stars not 5

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

Lots of broken features. They have a beautiful atrium (of a…read moresort) with delightful architectural features. Impressive design! A lot of the art hanging is pretty impressive too. The food in the restaurant and breakfast buffet is quite mediocre and I'd suggest going somewhere else. Our room had several broken features starting with the curled up rug in the sitting area which is actually a trip hazard. The door from the sitting area to the bedroom was actually broken and hard to open and close. The motion sensing light switch for the bathroom was physically cracked and the manual override had to be pressed several times to get the light to come on at all. When I picked up the phone to call about it, the cord fell out of the handset, and even when I plugged it back in it didn't work. The tub drain was laying in the tub and I wasn't going to be the one to re-install it. Even the TP roll holder was broken and the jacuzzi was out of order. I had even called to ask if they had a jacuzzi. They said they did, but didn't feel it necessary to tell me it had been broken for weeks. The bed was comfortable, the temperature acceptable, and the fridge worked. The place is worn out and in need of a full restoration if they're going to charge premium prices! I booked through Expedia, so they were unable to do anything to make up for these shortcomings other than comp my parking fee and offer me a can of low-end beer.

The dirtiest hotel I've ever seen!! Changed rooms 2xs both smelled like deep cigarettes! Carpets…read morecoming off of elevator stained- couches in both rooms stained- sheets on bed by feet stained- bed felt like mush when sat on- no screens on sticky windows on 5/7 floor!- Stains on chairs in room- rust around baseboards in bathroom and all doors! Toilet was stained inside- had to slam front due to get it to close! We stayed 2 hours until we found another hotel-fighting then to get 150 k Hilton rewards back still- it's been almost 3 weeks since we stayed. Staff was nice but said Im sorry both of your rooms aren't cleaned- housecleaning gave me a list of 40 rooms that are clean- I can keep moving you if you like?! At 11 pm with 2 tired kids? Just run away from this motel6 !!!! Hilton honors needs to take this off of their site!!!

What a nice hotel! I…read morerecently visited this hotel for a meetup event and was impressed by the decor. The hotel is situated right next to the Cerritos Center for the Performing Arts and within walking distance of the shops and restaurants at the Cerritos Towne Center. A huge plus was the free parking with spaces adjacent to the building.

Me and my Other Half planned his 50th fastened in their beautiful ballroom adjacent the dining area…read moreof the hotel; via a signed contract with the Catering Sales Manager: Angelica Gonzales. Within a month later, we received a phone call from Angelica along with a Filipina associate named Meg stating that there was a mishap with the booking -- that the day of was "double booked" with a Salvation Army all-event! You can imagine how livid we were; demanding for them to correct this; being forthright with the initial contract and the fact that there were no other rooms available on our fixed date. They exclaimed they (Salvation Army) were "dedicated" annual contractors and tried to insist having the nerve to try and downgrade the venue in the Dining Room!! This was utterly proposterious and outrageous, I was enraged and yelled at Angelica with just how appalled we were with this whole debacle -- an absolute disservice in having the audacity to treat their customers like this after we have already sent out physical invitations to our guests coming out-of-town and out-of-country. We demanded the refund of our down-payment. There was a leu of procrastinations even getting that back! It almost felt we were getting stiffed. My older sister whom is well-immersed in the Catering and Hotel industry had to get involved; inquired information at the hotel reception for the higher management and sent a letter to the Manager of Food & Dining as well as the Director of the Sheraton. We got our refund immediately the next day. BEWARE of this specific Sheraton location, they have reneged on several other customers. We overlooked the Website and Google reviews until after we were screwed over...They should be ashamed of themselves, their professional etiquette is 2nd to that of a roach motel, at least you know what you're expecting -- not the element of surprise...

This place actually isn't bad at all. I stayed here in August 2019 while visiting town for a work…read moreevent. The lady at the front desk that checked me in was nice and explained everything to me. The property itself is definitely a motel rather than a hotel. With that being said, it is one of the best properties in 2-3 mile radius. The room was quite good, very modern furnishings, ice cold A/C, comfy bed, and the WiFi wasn't bad. It was a little slow, good enough for browsing the internet, but not good enough if you're wanting to work remotely and join conference calls etc. Overall I had a good stay here, and would recommend this place if you need somewhere to stay in Downey, and on a budget.

I was bit by bed bugs. I've been staying here for the past…read more9 years or so. Unfortunately, this time was different. Room was visibly clean but after a little inspection, I couldn't say it was. I woke up after the second night with bedbug bites on my arm, back, and leg. With my 15 month old in the bed and bit a few times as well, I was pretty upset. I will no longer be staying here moving forward. Cleanliness has not been a priory lately.

My husband and I booked a room with the three king size beds through Expedia. The front desk lady…read morewas polite and prior to arriving at the location, she had called me to confirm our reservation which I thought was nice. Check in was at 1pm but we had told her we'd be late due to the Saddleridge brushfire and she was totally fine with it. There is a $40 deposit, but you get it back once you check out. When we arrived in our room, it was decent, and cleaned. It was definitely perfect for my family of 6. We had no problems whatsoever. I was lucky enough to find this place because all of the other hotels were fully booked and were ridiculously overpriced. If we were to spend our weekend in LA again, I would book this place again.

If I could give it zero stars I would. They said this was a two bedroom suite and it had two beds…read moreand no furniture. No chairs, no couches, not a single place to sit. Remote for the air conditioner didn't work so I went to ask about it and had to speak into a Chinese translator to find out why the remote didn't work when speaking to the owner. The room had bars on the windows, an eviction notice on the door, no hot water, sink didn't drain, the pillows felt like the were stuffed with pieces of foam, there was trash under the bmold on the ceiling in the bathroom, a bucket under the mini split unit to catch the dripping water, and the stench of smoke filled the room. If there are any reviews over 1 star they are fake!! This was a miserable place to stay.

1/2/2026 surprisingly decent. If you need everything to look new this is not gonna be a good fit…read more Had a tv, larger mini fridge, microwave, tub/shower. Reasonably comfortable, quiet for the 3 days we stayed including New Year's Eve. Tiny pool capacity 10 ppl just past the entry driveway, not the best placement. Housekeeping came through around 10am each day to check if we needed anything. Convenient to freeway, right off Artesia and Pioneer: grocery store CVS Walgreens, restaurants less than a block easy walking.

The towels are super thin and cheap. The little hairs come off onto you when you use them. The soap…read morethey provide are so thin they break after one use. The beds don't have fitted sheets. They have regular sheets in the bottom of the bed that move everywhere when you move. The blankets are super thin. They are just pieces of material. They are not made with blanket material. Overall, this place sucks. They charged us $150 for nothing.

So far so good…read more Rooms look newly renovated. Spacious room, 1. Check in was good, staff friendly and respectful 2. Property is clean and taken care of. Property isn't new. 3. Room smelled of new paint, in good condition 4. Going for breakfast in the morning, we shall see what is offered. 5. Front desk sent someone immediately to work on my tv. But keeps timing out and turning off after he left. It was too late to ask for him to come back. 5. Near walking distance to fast food, drug stores, and grocery store. I felt safe to walk, there were no issues. 6. I think I would stay again. But my first night of four. We shall see. 7. Only problem is, you never know who has the next room. The next to me has a very loud go, she down at are what time it is. A male companion is quiet.

ZERO STARS People…read moreplease DO NOTTTTT stay here. Book somewhere else, but let this not be the place. 1) I booked & asked to pay at location when checking in, mind u that on that same day of my check in at 6am the hotel was already trying to charge me like WHAT THE F!!!!! 2) due to my card declining because I of course lock my cards all the time, but due to my card declined they cancelled my reservation and I had to reserve all over again. 3) I was reserve and booked for a higher price than my previous reservation & I asked them to please match it and I was told they couldn't. 4) u had other rooms at 1am yelling and fighting for a good minute. 5) they turn off the water on the entire building so we were without water for more than 2hrs!!!! 6) the cleaning crew comes over knowing u asked not to come inside and they still decided to go inside which pissed me off because I had my important stuff out and got moved!!! Luckily everything was there and not stolen. But still if u are asked notttttt to come inside the room it's for a reason so they NEED TO RESPECT PRIVACY!!!!!. 7) the entire hotel itself was creepy, dirty and gave bad vibes. NEVER again staying here so please anyone and everyone STAY AWAYYYYYYY make ur money worth somewhere else please.