Great selection. Val was very helpful with the selection process. Kaitlyn kept us updated while we…read morewaited for the item to be finished. We are very pleased with our purchase. Pick your piece of jewelry. Then choose your gem. It's like "build a bear" for adults. And they have a referral program. Mention my name and get $200 off of your purchase.

My sister and I stopped by Flora Gems in Decatur on the way to Urbana to visit my alma mater…read more Kaitlyn made us feel super welcome and took time to show us so many models. John, the owner, greeted us. The whole experience was just pleasant and I would definitely recommend Flora Gems to anyone looking for a watch.

Very friendly and professional the associate on duty resolved my problem quickly repaired it on the…read morespot with very little expense. To be able to get this kind of service is rare and with a smile

Very kind people who still care about their customers. Went there to have a watched band adjusted…read morefor my son that I had just received from my father who recently passed away. They did it in like a minute a would not let me pay for the services. I was actually pleasantly shocked. I tried to pay, but, to no avail. Great, friendly people.

I had a wonderful experience here! It's family owned and they truly want the best for their…read morecustomers...no gimmicks or sales pitches! They didn't even put any pressure on me to commit once they gave me their estimate. They do a quality job, caught a lot of weak areas in my ring, and it still ended up being cheaper than the estimate and they gave me! They offered me practical tips and suggestions that'll help with wear and longevity! I'll return 100%! I'd give them them my business any day compared to a chain jewelry store!

We have purchased several beautiful jewelry items from Robert and are pleased with each piece…read morespecially made! Robert and his staff are professional, knowledgeable and always kind. I highly recommend Robert's Jeweler's!

Awesome service. Walked in and done in 5 min. Very personable and helpful. I highly recommend.read more

I walked in to see if I could get my Fossil's band repaired. I expected to have to leave it for at…read moreleast a few days. He fixed it in less than 5 minutes while I waited. The repair and a new battery - $8! They also had a good selection of Citizen watches. Recommended!

They changed my watch battery for a small fee and had it done in an hour! Great service and very…read morecovid-friendly!

From the owner: Loose diamonds, Engagement Rings, Chamilia, Kameleon, Jewelry Repair, Watch Repairread more

The salesman doesn't know what he's talking about. He says there's no difference between different…read morewatches, he was lazy, uncaring, and wasn't gentle with a watch I was having worked on. Will never be providing business to this place again. If you think $22 is reasonable to get a single link taken off a $50 watch, then you must be crazy.

This place is the worst! I have come here for years and was always treated fairly until they got a…read morenew manager. The new manager is terrible! He takes breaks every 5 minutes and is often gone for 20+ minutes leaving customers waiting and most often they just leave out of frustration. Though I decided to give it one more chance yesterday when they charged me $20 to take off one link (a service that took only 3 minutes)! This service had always been free before but apparently is not now. When I got the money out I said that it had always been free before and the new manager acted like I was an idiot telling me they have always charged for that service. Then he tells we it's actually going to be 22.87 but when I questioned again he told me it would just be $20 after all. He then asked me if I wanted a receipt and I said yes. He then said if you want a receipt you'll have to pay $22.87. So I said I guess I don't need one then. He then left the money out and didn't put it in the cash register because I'm pretty sure he is pocketing it for himself as he knows the service should've been free and he wanted an extra large tip. Needless to say this manager ought to be fired! But if not it won't matter to me as they have permanently my business! A place that I have spent hundreds and hundreds of dollars at before. I will never make that mistake again!

I've had nothing but great experiences from Jerry/Watkins. They've done fantastic watch & clocks…read morerepairs, and made me a set of costume jewelry earrings to substitute for a set of very expensive vintage ones. Prices are good and I've found the staff to be friendly. Good people, solid work & fair prices have been my experiences.

After receiving a recommendation to use Watkins for clock repair, I took my cuckoo clock to them to…read morerepair because the chain in the movement came loose. I was told it would be finished in a week. I followed up multiple times asking for the status and was always told they were waiting on the part and it would be ready in the next week. After several months of waiting for them to fix the chain, I finally called and told them I wanted to come in to the shop and pick up the clock. When I arrived at the shop, they acted as if they had no recollection of the phone conversation. They couldn't find the clock and when they finally found it, it was missing the bird and hands. They found the bird but not the hands. They seemed very carefree about it and offered no apology. Unbeknownst to me because of lack of knowledge at the time, the bellows were missing and they gave me the wrong movement for an 8 day clock when my clock contained a 1 day movement. Essentially they disassembled my clock and returned it with incorrect and incomplete parts. I didn't realize this at the time so I didn't question the parts they gave me. Later after watching repair videos, I had to order new parts to replace all the parts they didn't return to me. It's outrageous that a business this unorganized and unprofessional is still operating. Do not use this shop.

Got me in and out quick to fix a watch bracelet. Amazing work amazing quality and the people were…read moreso incredibly wonderful.

I really love this store! They provide great customer service and sell high quality products!read more

Everyone knows that finding a store to replace a watch battery is like a needle in a haystack…read more Found PK when traveling north. Owner Thong is the real deal and repaired my watch in 20 minutes, holy shit what great service. Watchmaker for 40+years plus has some great rings for sale also. Honest and sincere family business.

Excellent work by an honest man. He charges very reasonably and helps repair or restore jewelryread more