December 5, 2025 Menards - Livonia, MI…read more12701 Middlebelt Rd, Livonia, MI 48150 Attention: Chris F. & Team I placed an online order and went to the Livonia store for pick-up after receiving a confirmation stating the order was ready. When the associate brought out the items, two of them were incorrect. After the associate verified the mistake, I was asked to wait while he retrieved the correct products. The customer service issues I experienced include: Incorrect items were provided despite the order confirmation indicating they were in stock. I waited while the associate attempted to retrieve the correct items, during which multiple other customers were able to retrieve their orders without delay. After being told the items were not in stock, I asked to cancel the order and was directed to Customer Service at the front of the store to process a refund, instead of resolving it at the pickup counter. Manager escalation did not result in any solution or goodwill gesture for the inconvenience; I was told nothing could be done. No alternative solutions were offered, such as shipping the items to me, which would have prevented additional trips. This experience reflects a breakdown in order accuracy and basic customer service. I hope this feedback is used to improve the pickup process and customer support. The purpose of choosing this location was the online indication that the items were in stock and ready for pickup.

Joe was the man. I was waiting to design a deck and a fence for a house in Livonia I'm flipping…read more Manards has 2 self design stations to use but today was busy and I was waiting patiently. I hear a voice from the service counter saying I'm Joe and I can help you design whatever you need. I smiled and said yes pleas and thank you sir. Before I knew it we finished both designed and I had the materials list and design drawing printed out and ready to submit to the city. I love how Manards has everything I need for any project. Plus the 11% always saves some cash for other projects. This Manards is well organized and well stocked. Plenty of parking and the service keeps me coming back as well. I recommend you give this store some business and you'll be happy you did.

The cashier they had working there is very rude -She didn't speak when I came to the register and…read morewhen I asked for a bag she made a face as if I couldn't have a bag- So I say is there a problem I can't have a bag and she gives me a bag with a bad attitude did I miss something - customers can't have bags anymore? I made a purchase I should get a bag and I had spray paint - spray paint might spill out or anything to happen - Super Rude

My Ry needed a few things and found them eight no problem at this store. He left with free…read morehandkerchiefs and some cleaner they were giving out as well. Thank you Ace!

No problems at all for me on my visit! Everyone was pleasant, they spoke immediately when I entered…read morethe store. I asked for what I was looking for and was assisted promptly. Completed my transaction and left without any issues. Smooth and easy visit during a pandemic.

I called ahead to see if they had the Ryobi replacement battery for my leaf blower and I was told…read morethey did. I drove all the way over there, only to learn that they did not carry that brand. I even waited for an Ace sales guy to look it up on his phone. What a disappointment.

Honestly you all need to shut this door down I've lived over in this area for almost 7 years now…read moreand been coming here for well I need just something little just something this just something that and every time they don't even look really on what I'm holding they just say no we don't have that you're going to have to go somewhere else just worthless they're always stuff in their face full of food they don't have no customer service and there's nothing in stock it is a shame it is a total shame and what I came in here for this morning I already looked it up they had it sitting right on the shelf I'm not feeling well right now I didn't have time to argue with the guy I said it's right down that aisle and I just walked out it's just worthless worthless worthless worthless

Oh MAN!!! This place is cool!!!…read more My husband took me here to look for Christmas gifts for our 3 boys. When we pulled in the lot all I could think of is WHY are we at a hardware store??? But this is no ordinary hardware store. This is also the Michigan hobby shop and hardware store Mecca!! We found the coolest remote control micro drones, remote control cars, planes, trucks, helicopters, trains, and everything else you can imagine. There was a complete aisle of Boy Scout supplies and another for the Girl Scouts. We bought several things for homeschool in those aisles. The train aisle not only has trains and tracks but everything you need for building layouts, gardens and miniatures. They had slot cars GaLORE!! If your are an enthusiast or a collected you really need to check out all the cool slot cars. I was drooling over quite a few. Be sure to look up when you get to the hobby area. The planes are super cool!! Arts and craft items, painting and drawing items, models, puzzles, ships, planes, cars, and trains. It's a young mans heaven here!!!

Up gradeing an Aston Martin. Needed a wide assortment of high performance metric fasteners, mostly…read morebolts. Tradesmen has them, just what I wanted, in every length I thought I might need, even in stainless steel. Car is better than new and now has a belly pan that makes it even faster. Friendly, patient people, even with persnickey guys like me. Can we give them 6 stars? Rick Linder, Dearborn

Tradesmen has bailed me out of tough situations many times during a tight timeline build. Their…read moreinventory is huge and they stock practically anything you need. Tradesmen is very old school, but it works. Whether it's for a home project or something at work, Tradesman has what you need. My only gripe is that they don't have a website. It doesn't need to be something with a list of everything they stock, but just a few pages with a general list of the types of items they have would suffice. I wouldn't have known about them at all if it wasn't for word of mouth from some of the senior members of the team I work with.

Let me Begin by saying that 99.9% of the staff at this establishment is absolutely amazing however…read morethere is One bad Apple among them who is a child molester he may never have been caught but I promise you he is! I'm not going to name names I'll just say be aware of a long-haired grungy looking middle-aged man. Otherwise the staff are amazing so helpful so kind the selection prices all of that is great and I'm not even certain if they're aware of his past I'm assuming they aren't because I highly doubt they ever would hire him if they knew.

my husband took my grandson there to help get his mini bike repaired…read more3 weeks and $120 later they said it was ready 3 phone calls before we were told "it's being worked on right now" finally got it back and it was worse took it back again and this time they blew the engine told my husband there's nothing they can do and refused to refund our money very rude people that are dumbasses and now our grandson is out his money and his mini bike do NOT waste your time or money on this place

My name is E. Millhouse, email sassie85@comcast.net. Ace Hardware Beverly Hills location, Store…read more#14831, JRNL#: J56673, CUST NO: *5 ACE REWARDS ID: 1956571065. I have shopped at this location several times and I have never been treated the way I was today, April 6. 2026, 4:43PM. I was attempting to purchase the 4 step Lawn treatments on sale for $94.99, for Ace Hardware members. However, the cashier was ringing it as the full price of $119.99 and charging tax on the $119.99 instead of the sale price. I inquired to him about the charge of the tax, his reply was that this store has their own tax of $7.00 to everyone. I requested the manager, who corrected the cashier on the tax. I explained the problem was the price being charged instead of the sales price. The cashier, in lane #1, got very upset and said this is dumb either you pay or not. I'm not going to be overcharged because you say so. He was very irritated and argued with the manager as well. This time he said I was acting dumb. The manager did not give his name or the cashier name. I was terribly upset and informed the cashier that he should never argue with the customer and call them dumb, when you were in the wrong not me. During the incident, other customers were observing the interactions, and refused to go in his lane after I ended my transaction. If I visit this Ace Hardware Store again and this particular cashier is the only one checking out, I will not make a purchase there. I gave a review of two stars because of the service not what the store offers.

Service was great, prices are good, personal was friendly and helpful. Found many of the things I…read morewas looking for.

Customer Service 2nd to none. What a shock. Normally I go to a different True Value or ACE but…read moreAlexander True Value is my store from now on. Larry the Locksmith did it for me. Just dropped in for some sandpaper and Larry treated me like a king. He directed me to my need and showed me some choices helping me to make a decision. Larry understands customer service and I give him a 5 star. He has earned my business for the future. The store was clean and everyone was attentive. To the owner, you have something special going on. For what it is worth I am only 3 miles away and never knew you were there but I will spread the word because it is so rare to receive the "Old Time Service" like Larry provides. Thank you and make sure Larry knows he made my day. Bob

My husband and I stopped by here earlier in the week to grab some items for our recent move…read more We had to pick up a 24 inch mechanical pick up tool for about nine dollars and a bottle of alcohol as well. $18 or so. It's not the closest true value, but it's not as far as home.