The guys that work at this store are so awesome. They are full of ideas, friendly and super…read morehelpful. Benjamin Moore paint is the best anyway, but this store goes way beyond paint. I really can't say enough about the customer service. Awesome and highly recommend.

Great quality, variety, and selection of paint. Before purchasing they provided me with color…read moreswatches that were larger in size than what is offered at big box stores, and the color was spot on with what I ended up selecting. Have been here several times and on both occasions the guys working there were very friendly, knowledgeable, and helpful.

These guys (and girls) are the best. Not only are they very friendly but of course extremely…read moreknowlegable on paint and offering advise to best suit you needs. One thing I love is that an take a sample piece of something painted that you bring in and get pretty close on matching by using thier computer or by the naked eye. That is a great service they offer. Also, I have taken cans of old paint and had them dispose of them, not sure if they still offer that. You will be happy going there for all of your paint, stain, primer, and painting supplies.

I am just a homeowner, not a professional but they are nice people and do a great job of helping…read moreyou and especially good job of color matching.

This was the first time I attempted to do a major paint project myself, a basement staircase…read moremakeover. The staff was helpful in answering my questions and showing me the Benjamin Moore colors available. I bought paint and materials such as a paintbrush, plastic drop cover, and paint rollers. I was so pleased with the final product - it looks almost like I had hired a professional. If I can become a paint pro, anyone can. I recommend using Benjamin Moore paint from a small business like Northville Paint above anything you will find at a big box store. I bought the Ben, and now that I have more confidence in my painting skills, I want to buy Aura to paint several of my bedrooms. I was also shown floor and patio coating, and I may tackle painting my basement stairs next.

Helpful staff & all of the supplies you'll need to do your project - Benjamin Moore paint is the…read more Est - well worth it

While shopping for plumbing equipment during our complete bathroom remodel project, we worked with…read moreBrian Glick at their Walled Lake location. I wanted a shower configuration that Brian had never dealt with previously, so he consulted with his internal plumbing staff and confirmed that in fact the configuration I wanted was feasible and he even gathered up the necessary equipment to demonstrate and confirm that it was exactly what I wanted to achieve. After the contractor completed the installation the configuration did in fact work exactly as what I had in mind. After the job was completed we found that the high temperature safety override feature on our Hansgrohe Thermostatic Shower Control Valve was not operational, and was not related the to the configuration mentioned above. Working with Brian I provided a video demonstrating the issue, which he then used to work with his manager to diagnose the problem and create a unique video for us, demonstrating what they believed to be the issue and how to correct it. I will use this video to send to my contractor and his plumber to hopefully resolve my issue. Excellent customer service!

Customer service has been awful for 20 years. No one acknowledges you when you walk in the door.read more

Wow. Steve was awesome. The most helpful. I've been painting my house, and been trying to match…read morethis paint for ages. Nobody has done it. After about literally 5 or 6 trips to the store, and about an hour of minute adjustments, we got it. And it was a bit of a mid understanding which paint I was going for, and we matched the wrong color on the lid because someone had painted the lid for some reason. Steve was understanding, and helpful the whole time. And nailed it the last try. John, you've got a good mentor man. My house hasn't looked this good in a while!! Thanks guys!

Steve E. Bear is the best manager ever! I picked a color…read morethat was way to cold My wife picked a color that was way to warm Steve picked a color that was just right!!!!

Awful, awful service from a snarky person. I pride myself on promoting local businesses and being a…read moreloyal ACE customer. Imbued with this "buy local" spirit, I drove to the store to purchase a product priced $30 higher than I would have paid on Amazon. The person who worked in paint on Aug 13, 2022 at 3:30pm, who asked if they could help me, turned out to be condescending, demeaning and downright rude, leaving me no choice but to walk out of the store, extremely agitated and frustrated, and with great restraint, not irate. I then went to Great Lakes Ace in Novi, and by stark contrast, the service I received in Novi was stellar, making for a very pleasant 5* experience. It doesn't take much to treat a customer right to build loyalty and advocacy. But when the customer has been wronged, they will go out of their way to take their business elsewhere. In this case, I am no exception.

This store is so convenient from our house and we go here all the time. Calvin and the staff were…read moresuper friendly and helpful. The store is always clean and I love the reward program!

Thank you so much to Bri. She helped me find a good cleaner for my wood floors. She was really nice…read moreas well and actually wanted to help me.

The management and employees are great....!!!! Love the assistance this store provides to my home…read moreremodel and door and window conpanies. Best Regards, M& B Screen and Window Repair

Ena Stewart-Birmingham, MI Ethan Allen. Ena is the name to trust when you are looking for guidance…read moreand on-trend advice related to home furnishings. Ena has the ability to balance professionalism and industry know how with a warm communication style that put me instantly at ease. For instance, I shared that I wanted materials that were ultra-low maintenance since we often have damp bathing suits from the lake. When Ena shared her fabric recommendations I was so amazed by how fantastic they felt and looked for being friendly to our casual way of life. To take it a step further, Ena Stewart gave us advice related to what color to paint the first floor of our home, spending time explaining her logic behind each idea. I had a general thought of what I was looking to accomplish with our first floor redo and my expectations of Ena were high. Frankly I was looking for her to disappoint in some way, and just waited for the bummer-meter to skyrocket. Not only did Ena never disappoint, she kept upping her own game with a level of empathy and ownership over the entire process I never imagined possible. I live by the rule "leave people better than you found them" and it is crystal clear to me that Ena Stewart does as well. THANK YOU ENA! Now, dear reader-stop reading and start taking action. Reach out to Ena this moment, you will be so glad you did.

Walking into this store in Birmingham, MI, I was treated like a homeless person off the street…read more Maybe because I was in gym clothes? Needless to say, the small sample swatch I was given to look at in my house of the wing chair I wanted to buy was to be back to the store within 24 hours. Talk about pressure. But, I did take it home and I thought it was perfect! Once I ordered the chair, it was delivered to my house and sadly instead of being the color "Ivory" was more like cream with a yellow tinge. I was so disappointed. I called the designer and said I was willing to furnish my entire living room from the store, if they would exchange it for a different shade of the ivory color and I asked the Designer to come out to look at it. Even she agreed with me that it had a yellow tinge. However, Ethan Allen refused to exchange the chair. I guess the rest of my living room will not be furnished from Ethan Allen. Stupid business decision on their part as I was prepared to spend upwards of $10,000 or more to get a couch and another chair. I will never go back to this store again. It was my first and last time.