In the last 3 years I've been coming here since returning to Ann Arbot, I have greatly appreciated…read morethe amazing selection of items and excellent customer service. The staff has been very helpful helping me sort out best solution to a number of issues as I had an older home. They almost always have what I need, saving me a trip to a big box store. I appreciate that they are closer and the store is not enormous and it's easy to find things in - and if I can't, the staff always knows where everything is.

I am constantly finding a new home project to work on and run into more complications than some…read morefolks may as my husband and I have an old home 1950 which of course comes with lots of fun unique sizing of everything and strange setups. I have found the product selection, the staff and their knowledge (each person may have a speciality over another of course but not everyone can possibly be an expert in all things) and if they are not sure they will always find someone who does know how to help me. I have found this store to be refreshing particularly as a woman as I am oftentimes given the label of "she doesn't know what she's doing". I am actually very handy and impress my male friends more than they'd like to admit. I've been handy since I was a little kid fixing things before my dad got home from work so my mom wouldn't have to deal with holding the flashlight over him for 7+ hours trying to fix something he knew nothing about. I am treated with respect and their employees are not only friendly and proactive without being annoying they assume I do know what I'm asking for even if I may not, I applaud their team and leadership as it creates an environment that I feel excited to be in and confident I will be helped by someone who is capable of helping or honest enough to say they are not an expert in that area but will find someone who is and do some research of their own and listen in so they can learn too! I was floored by this particularly last time I visited the store. Thank you for providing a great experience and knowledge to help me figure out what I need and next steps to tackle my many many home projects. I always find the coolest gifts in here too, there are so many hidden gems. Below is a project that we were given advise on for how we wanted the end product to look, how to safely place everything and what products to use without breaking the bank or our sanity.

Kind and knowledgeable, Angie has pointed me in the right direction, and saved me some cash, a few…read moretimes. They've had anything I've ever needed, even custom sized glass cutting same-day in-store. The owners are local to the neighborhood and prices are fair. I couldn't find a thing to complain about.

Just an awesome local business, They have everything you need for plumbing and home repair, they're…read morevery knowledgable and friendly. And the prices are extremely reasonable!

I've visited this location a few times and am amazed by the quick service and help with any need…read more Mark switched out the battery for my fob without complaint and it was being stubborn. Prices are good and the store is always clean and well organized.free street parking is readily available.

I went to Kecks the other night for a couple items to replace a sediment bulb on a vintage Ford…read morecar. As I walked in the lady near the register asked what I needed I said brass fittings. She said straight to the back wall I'll send someone to help. When I got there I started match my flared nut to fittings a young lady walked up and asked if she could help. I said sure so I told her what I was needing and she found everything right away. I needed a fuel filter she Took Me Right to it. Then I asked for some bolts she took me there and she found them. I was a good old fashioned hardware store experience. When I got home my wife said that was fast I said yep the have young girl that know the job. SUPER GREAT EXPERIENCE. Try this place out for you hardware needs.

Stopped in for some nuts and bolts for my car and a few other home projects. When I couldn't find…read morean item the staff took me over to it. I wandered over to the hobby section since I've been looking for a good entry lever rc car for my son and I to mess with. I had one in mind I seen on youtube and was real close to getting it. I asked one of the staff members what they feel was a decent starter car. They mentioned a completely different brand and after talking to them, I decided to go with their recommendation. They were not wrong, the truck they recommended is awesome. Doing additional research online after the purchase and I can't find a negative review for it. I'm thinking about getting my own now so we can race.

All the way up to checking out I experienced courteous service....I was so very disappointed that…read morethe cashier did not think well enough her team or her customers to wear a mask! Very, very disappointing!!! \

I go for the Pfeil chisels, and other such goods you cannot buy at any other brick and mortar…read morestore. For me, I don't need any help or knowledgeable sales people so I being left alone is welcome compared to other such stores. Let it be known I am no fan of Rockler, it's far closer to me in Novi and I still drive the distance to WoodCraft because they actually have good tools. Try getting any decent carving supplies at Rockler, yeah didn't think so.

Years ago I enjoyed visiting the store and buying their stuff and gave them a good review. Most of…read moretheir sales people were well qualified. Lately - not so much. The recent problem is their recent sales staff product knowledge. Few of them appear to be woodworkers - nor seem interested in learning their product lines. I don't care if their staff are woodworkers - but it is a reasonable expectation for sales people to know their products and inventory. I called them on the phone looking for a Festool Carvex. Festool is one of their main product lines. The sales person on the phone did not even know what a Carvex was, let alone knowing if it was in stock. He asked me what the on line item number was. I am sorry - but if I am going to spend 500 dollars at a brick and mortar and drive a half hour to get it, and pay higher than on line, I at least expect the store to know their products. If I need to do their homework, I can do it myself and buy on line. Finally the sales person went to one guy in the store who had to explain what a Carvex was and he went in the back and said no Carvex in stock. Later I called and asked if they had a Oneway Multi-Gauge in stock - which is on the woodcraft website. Again, the person on the phone had absolutely no idea what a Oneway Multi-Gauge was, nor what it was for, and asked for an item number so she could look it up on line. This is one reason why the smaller Brick and mortar stores are having problems competing with on line sales - and Woodcraft is no exception. People rely too much on Google, and do not spend time learning their store inventory and learning about their products at their own store. It did not used to be that way in retail. When I was in retail sales in the 1980's it was required that every sales person went into the stock room each morning before the doors were open, and memorized what items we had in stock and also know about each and every product we had in the store - and how to use them - and what products can be special ordered. These days however, you have sales clerks who know little about their company and more about punching in an item number into google and they depend on google to provide all the answers. Ultimately, the problem lies with the store manager - who does not seem to be interested in sales training and teaching the store clerks their products, how they are used, what they are for, and if they are in stock. It seems that the manager wants to be the know it all and does not care if his coworkers are up to the task. This is a major reason why brick and mortar shops are closing up shop- not because of the internet, but because their sales staff are getting lazy and depending on the internet for everything, and ignoring the stock room and the product literature - and their own company web site. I predict that Woodcraft within the next five years will be out of business brick and morter wise, and will be solely an internet based store, if they do not do something to make sure every sales person is well trained. Why waste time with Brick and moarter when you can get it shipped to you home within 24 hours? I hate giving negative reviews - sometimes the only way a business can save themselves is for customers to be brutally honest and hope for change.

Located in the main drag of downtown Dexter is Hackney Ace Hardware. I'd passed it a million times…read moreover the years walking through town but only recently stopped in. It's not huge but it's got pretty much all you'll need for most minor repairs and around the house needs. In addition to all that, they have a cute section in the front with some home decor and gifty things, including a pretty solid Rifle Paper Co. selection which excited me! Overall a very cute, handy, and convenient hardware store that's perfect for townies. FYI--They don't have their own dedicated lot but it's easily accessible from either the front on the main drag as well as in the back where there is plenty of public parking.

This place has everything, including lots of helpful workers who know there way around. Classic…read morehardware, barbecue stuff, kitchen stuff, garden stuff, toys: this actually is a great place to shop for gifts. They do not, however, have much in the way of stuff for dogs and cats. That said, they are extremely dog friendly. In fact, this is one of the testing sites for Michigan Therapaws: it is used as one of the testing places for these special canines!

This used to be my go to place - until yesterday. Damian (spelling?) waited on me and I found him…read moreto be rude, condescending and an overall jerk. I was looking for a solution for a screen door handle to get a tight fit. He treated me like I was stupid and I should have walked out. I ended up going to Menards where the staff was extremely nice and helpful and pointed me to products that I could try. Damian's solution did not work and I ended up using my solution that I tried to pitch to him while I was in the store. I will never shop again at Hood's.

Stopped in today to purchase fertilizer for my outdoor plants. Ended up talking to Patti for a very…read morelong time about Lampe L'Essentielle ... which I never heard of. I am now an almost expert thanks to Patti. She tested oils on her hand, wrist and fingers for me to smell. She explained in detail what I had to do, what I shouldn't do. No rushing me even when another customer needed her help, I was able to peruse the store, as I am known to do no matter what I am there for. I bought the starter kit because although I am very wealthy (tongue firmly in cheek), I am that way because I start small and go big when needed (insert smiley face here). Thank you, Patti.

Very helpful honest and great prices! I would definitely recommend them over big box stores.read more

I love this place. It's a smaller hardware store so they don't have everything that a big box place…read morewould have. However, they still have a lot of merchandise in this relatively small space. I've been here about a dozen times and only once did they not have what I was looking for. Plus, the staff here has a customer service attitude that makes any other hardware store seem impersonal by comparison.