By far the worst customer service I have ever recieved, not only dis the staff not know anything when asked to speak to a manger hoping he knew something i was put on hold for 20 min then hung up on twice without saying a word, while sitting on the phone with their general customer care for over 2 hrs what a joke i will go pay double the price at literally any where else what a fucking joke read more

We made a decent purchase of an outdoor play centre with Toys R Us and we shopped everywhere....their sale price was less than Costco, so we decided to spend our money at the "World's Greatest Toy Store" as they bill themselves? Bought the unit on sale. Regular price was $1099 and the "sale" price was $849. That was a very fair price and I was told by the associate it was the best price he's seen. We ordered it and it would take 6 weeks to come in...no problem. 3 weeks later, I noticed a Toys R Us flyer and the same play centre was on sale again, but this time for $799? I phoned the store right away and asked if they had a price guarantee? I was told they did, but then they should have emailed me a waiver form or something? There were all these rules and regulations and hoops to jump through. After giving me the info, I asked if I could get a refund of the difference and he said there were two ways, so no issue. He couldn't do anything over the phone and said I had to come in before the item arrived. He didn't tell me that I needed to come in right away?! About a week later I went into the store to deal with this and was told there's nothing they could do for me as the flyer was out the week before? I told them about my previous phone call and they became rude and came up with all these reasons why their price guarantee was null & void in this situation?! They refused to deal with this any further! All I was looking for was the best price on what I purchased....I wasn't looking for a price guarantee against another toy store....I just wanted to make this a fair deal that I wasn't paying anymore than the next guy!!! It's not fair and it doesn't make sense! read more