I went here yesterday while visiting Conway. This was my first time in the store. I loved it!…read more I got personal help from a very friendly person finding things for my very picky Coton de Tulear.

I have a Havanese puppy and I took her to a different groomer. the next weekend we went camping…read moreand my poor puppy had knots on top of knots from his halter. I made an appointment with the same groomer as before. Waited 1 week for this appointment, got there with my boy and was told they would have to reschedule because it would take longer than she had left time for. I tried two different groomers who did not return my call. I went to Neighborhood Pet Shoppe and told the groomer, Shanyn, there what had happened with the previous groomers. She was very sweet and understanding. I told her how the knots were getting bigger from the camping trip.(It was the undergrowth of hair and no matter how I tried I could not get the knots out.) She told me she could make an appointment in 3 weeks. I booked the appointment. She texted me Saturday the day of the appointment told me she had a family emergency, Ok I'm good with that! Texted back and asked if I would have to wait another 3 weeks. She asked if I could come in that Monday. She even said she would give a 10 percent off for the inconvenience. I told her no need for that I was just glad he was going to be done Monday. At this point, I asked my husband why I had to wait 3 weeks when she fit me in the next day they were open. now I know why!!! I truly believe she never had intensions of grooming my dog that day. I got there and she said she could not do my dog that day. He probably would have to be sedated. She made me feel like an inadequate dog owner. She asked if I ever brushed my dog or bathed him. Very rude questions. She was told everything upfront including how bad the knots were. This is the problem nowadays, people do not know their place!! She maybe very good at grooming (I will never know because I will never go back to her) But her customer service is horrible!!! I will spread the word!! Long story not so short, I went to another groomer that day, showed them my boy and he will be groomed Wednesday!!! It has been almost a month and a half since this all started.

the lady with light brown hair had a pony tail in on february 16th 2026 at 5:00 would not sell us a…read moredang gold fish because she claims they need certain water then wouldn't let us buy aa beta fish because she said they need certain water and lost about 8 sales that day from me and my family

Feeder crickets are contaminated. Manager was very demeaning and rude to me when I pointed that…read moreout. Made comments about me to other customers and staff members. I had a larder bettle in my bag of crickets and when I asked if they would take them back (didn't want to get my gecko sick and I had only walked out to my car) manger told me that's how they come. My parter and I have both worked in the pet care industry, and that's not how it works. Larder beetles show up were things are nasty and moist. Shipments of feeders do NOT show up with them unless they are contaminated. If this kind of filth is normal to them I'm worry about what other kind of nasty things they thing is normal. The manager, I think her name was Ashley, also choose to demean me in front of other customers and with other staff members. I will not be shopping at this location again.

I initially left a bad review critiquing the fish section, and when I called management they…read morepromised to talk to the team and change protocol on surface agitation to help the fish breathe and take out deceased fish sooner. Management was very nice on the phone and hopefully changes will be made

I have taken my two Standard Poodles to PetCo for grooming twice, and both times they did terrible…read morejobs on one or both of them. I asked for shaved face and feet and neither was done on my smaller one. I had to wait forever while it was fixed, with attitude. There were places on my other poodle that were completely missed. I gave them a second chance and they managed to shave one dog's ears completely off after I asked for them to be left as is and didn't touch the feet or tail of the other. I cried. I will not be back and would not recommend taking your dog there!

This place was awesome!! We brought our senior dog in on her birthday and was welcomed with sweet…read moreworkers and were offered treats. Every worker came up to us and pet her and told her happy birthday. Their selection was awesome in all areas. Little pricey but not too bad. Will be back soon!

Love this pet store! They carry quality food and treats in all of their stores yet still feel…read morelocal. I was thrilled when we got one nearby they really came in handy when we rescued our cat

So my fiancée took her Pomeranian here for a haircut. When she returned, they had cut the hair down…read moreto the dog's skin. They didn't even use clippers because the haircut was uneven. I do not recommend.

Could I do 0 stars? Please do not take your animal here. They took 5 hours to trim my 6lb dog. When…read moreshe was "ready for pick up" she was still not done. The groomer told me to come back in 15 min!!! Needless to say she looked absolutely horrible. Now she is limping because they cut her nails too short trying to rush to get her done in 10 minutes after having her over 5 hours. I hope she is ok and it really is just a nail cut too short. I have never had such a terrible grooming experience.

Watch out for the owner here. He ripped us off during the purchase of an aquarium and stand. We got…read morethe delivery of these items and they were damaged and did not include all the items as listed on the sales promo sheet. Then this guy was rude and totally unreasonable when I contacted him to right the issues. We are now dealing with a leaking, scratched, half equipped tank. A sour note to start out a salt water tank. "Buyer beware" seems to be this guy's motto.

From the owner: Our saltwater coral business started in the sun room of our home in Cabot, AR. in 2017 & has grown…read moreinto the retail location located next to Baskin Robbins & Terry Lynn's BBQ on N. Rodney Parham thanks to the continuous support of our friends, family & Arkansas hobbyist.