Best price and I couldn't possibly imagine better customer service. I ordered a safety cover for…read moremy inground pool. I'm a new pool owner. So, I asked about a million questions. Jake provided me with all the info. and assistance I needed, and did so in a courteous, respectful, and friendly manner. Customer service at its finest! Highly recommend!!

Best price around, I ordered custom pool cover , Aaron was…read moreVery professional and he made sure step by step everything was perfect from my 1st call to on time delivery date To a perfect fit to my pool Thanks Aaron and to your team. I will recommend this company to everyone.

Very unfriendly to motorcycle riders. I needed to quickly buy a tool. I stopped wearing my riding…read morebackpack. I was literally looking at what I needed. Some kid asked me to leave the store. Manger said to leave the bag at the door. There is no way I was leaving my bag full of sensitive items unsecured. Had to go elsewhere, and will not return.... PS Why aren't women required to leave their purse at the front door?

Tried to buy a tarp here but was told I couldn't enter unless I left my backpack at the front. I…read moreride a motorcycle, so I keep my bag with me all the time. I'm sorry, but there's no chance I'm leaving all my stuff with some random person. No signs--just an on-the-spot rule. I called after and asked if the same would have happened with my wife's purse. They said no. One strap is fine, two straps is bad. I asked if the 2nd strap makes it dangerous and they literally said yes. Insanely dumb application of a rule. I left feeling profiled because of my age and because I ride a motorcycle. I don't think there's any chance an older person with the same bag would have been treated the same way. If you're worried about theft, I get that -- follow me around if you'd like. But their bag "rules" are ludicrous. Went to Tractor Supply and bought a tarp there without any issue, with my bag on the whole time.

Great selection of tools, hardware, and supplies. They even have food items and clothing. There…read moreare full scale homes built inside the store so that you can see how different kitchens, cabinets, and appliances will look. Incredible two story store! Well worth the trip. There is something here for everyone.

Bought a gallon of Clear conversion varnish. This is a $159 a gallon product. Ended up not needing…read moreit. Unopened and unused(stillin the box they shipped it in) and they dont take returns. If I had purchased this at any store, they would allow me to return it. Buyer beware, purchases are final when it comes to any paint, varnish, stain, etc.

This Ace is definitely not the place with the helpful hardware man. Two different employees acted…read moreas if I were bothering them and they just didn't have the time for me. And the kicker? I was there for an alarm clock, not even anything difficult. Oh well, I'm sure I wont be bothering them anymore.

Anyone who hates going to a hardware store should go here when they need something first. While no…read morewhere near as large as the big box stores, the minute you walk in someone will ask you how they can help, then personally escort you to the location. What normally is me wandering hardware store aisles for hours is turned into a 5 minute trip. Highly recommend!

They are so friendly and helpful here. I needed a small battery for my garage door opener and they…read moreknew exactly what I needed and even put it in for me. It was super cheap too. I've had nothing but incredibly friendly and helpful service here at a great price. I'll probably be back next week for something. Awesome work, you guys. Keep that up. I love you.

I would rather support a store like this, as opposed to the big box stores, because it is smaller…read moreand I thought I would get more personalized attention. The employee who helped me purchase paint on a weekend, while very friendly and pleasant, was not as knowledgeable as I would have expected. On a separate visit, I had an interaction with another employee, who - while pleasant - interacted with me, a female customer, completely differently than he did with the male customer he helped directly after me, which is off-putting, to say the least. Additionally, I think some of their merchandise has been on the shelf for awhile, and the quality has been compromised by the time the customer purchases and uses it (this happened to me with a tube of nail hole filler, which was dried out and came out the wrong end when I opened it for the first time). The employee who works the cash register on weekends may need some additional training - she made a mistake with our order, which she had no idea how to fix. It had to be rerung and took a long time to resolve. Overall, I will probably go back for future needs due to the convenience and small nature of the store, but with the expectation that it could be a hit-or-miss experience.

Friendly staff and great selection. The staff has been very helpful and have made good suggestions…read moreon various household projects mainly for my garage storage system and kitchen renovations. Lowe's reward program is very helpful and easy to use. The check out process is simple and has trained workers to make the self-checkout painless.

The absolute worst customer service I have ever experienced and they also restock faulty, trashed…read moreproducts that have been returned. Save your money and shop at Costco or Home Depot. My mom bought Christmas lights here on Dec 17. She opened them and found that they not only didn't work and had clear scuffs on the plug but were also shoved haphazardly into the box. Clearly these were a return which should NEVER have been put back on the shelf by Lowe's. Obviously my mom didn't have time during Christmas to come all the way back to the store -- we brought back Lowe's faulty product they never should have reshelved, on Dec 26, and were told by multiple store associates we simply could not return them. They refused to even give my mom store credit. Yes. You read that correctly. The "ASM" on the radio didn't even come over, just said they couldn't return them. There was clearly a way, since we were told the system wouldn't accept them and the girl helping us didn't know how to fix it; the ASM was just apparently lazy and couldn't be bothered to come help. I'm just completely astounded. Save your money and stay far far away from this irresponsible joke of a store. This is completely unacceptable and just laughably poor service.

Bought a refrigerator in store, when it was delivered there was damage to the door. I called the…read moreCanton store and they told me to call 877-961-6683 to make a claim so I have talked to 3 different people and issue is still not resolved. The 1-800-455-3869 and 1-877-961-6683 say its not their problem. Called the store back and Brooke offered a "resolution" that does nothing to help, she offered a box truck to come and get it but will not refund shipping charges. All that I wanted was for the store to order another refrigerator and deliver to the store and for them to send a truck with an undamaged refrigerator and pick up the damaged one. Is that too much?? I have been a Home Depot customer for a very long time. That ends today. BUYER BEWARE!!!!

I was waited on by four different people in the Home Depot today and they were all very polite and…read morehelpful. Especially Mark hardware.