I have been using robertsdale power equipment for 15 years with no complaints until the last year…read moreor so when there was a new owner. I am very busy as an individual know things are just not like they once were so let alot slide thay I really should not. Early this spring I took in two still chainsaws to habe tuned up and one needed a recoil replaced. I requested the call me with a quote. After a few weeks I recieved an sms that they were ready with a hefty price. 1. One saw was gutted and thown bag in the case and I was told it was unfeasable to repair when it was working fine when I took it in and 2. After replacing the bar and chain on the second saw...the recoil was still not fixed. Fine I paid and went on my way. I took the saw back two more times and rhey still never fixed the recoil, but had no problem charging me. Fine. A few weeks ago I dropped off my zero turn as I had busted a spindel on the deck. I gave them a 5 gal bucket of parts and the cushion part of the seat. Again I advised to be called with an estimate. Low and behold I get a sms with a price to pick it up. I go to the counter with the tall bald man and ask him firmly why he did not call first. He claimed it wasn't in his notes. Not wanting to argue I paid. Went to go get my mower and the nice fellow that loads them had to jump start it as it was dead. It was a brand new battery under warranty! I noticed that none of the parts were reinstalled that I left such as belt guards and no one knew where theese parts were. The mechanic in mention was on the phone for 20 min and finally came out with my bucket of parts that included parts they had charged me for. He said he would have them credited. And lectured me that a kohler engine needed a certain amount of cranking amps. Having spent over a decade as a small engine mechanic i did politley lecture him in regards to the work order. I told him i left you a mower that started and why am i paying for one that doesnt. He had zero diagnostic expereimce and claimed he could not perform a cokpression test like i asked. I asked him how coukd he in good faith return this mower to me without the belt sheilds re installed? Then he disappeared. I still could not locate my seat. When I returned to the counter, the employee that had been working in sales was lecturing other staff on how to make money from customers. Every time I complained a person at the counter would disappear to the shop. Finally what I am assuming is the owners wife called me a jerk and pysically ripped the receipt out of my hands and disappeared again. I had told her I was trying to locate my seat and the problems I was having and she insisted that I did not leave the seat with them. I told her what do I need to do make you sign a receipt or wear ago pro to prove that they did recieve the seat. After 15 more minutes some man came out in a foul mood and introduced himself as the owner and not by name followed by the owner yet again insisting that I had not left the seat with them when he had obviously not talked to any of the five people I was dealing with for over and hour. Irritated and mentally exahusted with theese bullies I simply took my recipet and on the way out was told take my business elsewhere next time by this unnamed owner. It concerns me that so many people patronize this establishment in ignorance. The demographics are sweet old men amd honest workimg latinos in rhe tree amd lawn care business that are trusting their judgment and screwed with their business scams for insane profit. I am seriously debating on weather to file a legal complaint and pursue a search warrant to locate my missing seat, however as I have no legal proof people like this get away with it. And I would be tying up much needed law enforcement that are are already stretched on more life threatening matters making me look like a trouble maker The staff gives a new definition to zero integrity as they simply cannot or will not help a customer solve a problem and merely keep quiet or disappear to the shop. Furthermore they are simply not good business people as when i got the mower home, re installed the parts that I had asked them to. The blades were dull, a few deck roller bushings could have been replaced. Had they called me like i asked and recommended this i would have been more than happy to pay. But they didnt and returned my mower in worse condition than when i left it. so much so there was just enough fuel in rhe tank to startt it. seriously? Such a strange comuntaion of cowards and bullies all under the same roof. They abuse their position of having your personal details on file as if rhey have some sort of dirt on you. Robertsdale is home to some great businesses full of integrity as are their employees. The new ownership of robertsdale power equipment is not what robertsdale or alabama stands for. They are looking to make a quick buck and con their customers. I would encourage customers to seek another service provide

Dwight and his crew are phenomenal! I bought my new lawn mower from them a couple of years back and…read morenow I got a new backpack blower. I was looking for the blower locally and Was not having any luck. Then I remembered Robertsdale Power Equipment. I called them and within 10 minutes I was sold. I immediately went over there. While I was there, I mentioned a problem that I was having with my lawnmower. I told him that I took it to a place locally, and they couldn't find anything. Well Robertsdale knew exactly what my problem was and said to bring it and they would fix it under warranty. So I walked out with a new blower and scheduled appointment for my lawnmower fix. I couldn't be happier. They have tons of accessories and parts if you need them. I know for sure they carry scag, echo, stilh and a few other brands.