I'm giving this Petco location 2 stars solely because of the woman I spoke with on the phone prior…read moreto our appointment. I called ahead to ask whether Vetco Vaccination Clinic would honor services we had already purchased at a Vetco Total Care Hospital so we wouldn't be double-charged. Thankfully, they did honor it. The woman on the phone was incredibly patient, kind, and helpful - she is truly the only reason this location is getting any stars at all. Unfortunately, the actual appointment was a very different experience. My husband took our dog in, and he said the visit was unpleasant from start to finish. The nurse who administered our dog's vaccinations was rough and came across as aggressive and unkind. She slowly crept up on our dog, which felt intimidating rather than calming. After that, she made comments like "what's wrong with you," "chill," "relax," and "tantrum" when our dog was understandably uncomfortable. I may not be a professional, but creeping up on a dog doesn't seem like the best approach. She also attempted to weigh our dog and seemed confused, telling him to get on the scale even though she hadn't placed him fully on it in the first place. Overall, her demeanor felt mean and impatient, and it didn't seem like she enjoyed her job - or even liked dogs. At the end of the visit, my husband handed our dog's vaccination passport to another employee so the vaccination stickers could be added. That employee wasn't sure what to do with it or where the stickers should go. The nurse then snatched the passport out of his hands and added the stickers herself, which came off as rude and unprofessional. All in all, this was not a positive experience, and I would not recommend this Vetco location. We will not be returning for future services. Good luck to anyone who chooses to go here.

Dan was so helpful highly recommend to shop here for fish he is passionate about what he doesread more

Been here a couple times and just now. Dad goes for CBD. (10/10) After today, I will have to say…read morethe owner has a heart full of gold and knowledge! Thanks so much man if you're reading. And to make it better he only gets GOOD food for your animals so you don't have to worry about doing any research, he makes sure it's right for your pets. Not sure what I love more, the store or his sweet kind soul for helping others. Thanks so much!

This place is a joke! They sell food that is out of date, there prices are crazy high, the owner…read more(Rich) is a no it all that doesn't no shit about anything and has no credentials to back up what he says. The business is an old run down hose that is filthy and the owner is to cheap to improve or upgrade his shop.Rich is very rude especially if you disagree with his nonsense . Mud Bay is much better place to shop for specialty foods. Don't waste your time shopping at Nature boys. They sold me food that made my dog sick. WHAT A JOKE OF A BUSINESS!!!!

Amazing experience! We stopped by for goat milks and ended up buying our dogs treats and some…read morebones. They have a large variety of toys, treats and all things pets. They even have a cat area where you can play with kittens.

We were avid Mudbay shoppers as we raw feed and are always looking for the best quality food and…read moretreats for our guys. We were excited to check out Firehouse when they opened in Puyallup, comparing food/treat prices and the location is much closer than any Mudbay. On our FIRST transaction we were told about the frequent buyer program for the brand of raw we had been feeding. We had been shopping at Mudbay for months and they had not mentioned it once. The team here at firehouse goes above and beyond to make sure you are getting the best deal they can get ya and are finding the products you are looking for. They inform you of the frequent buyer programs, share the apps like Astro and Petz to make sure you can track along with them and get your coupons before shopping. The staff is ALWAYS friendly and helpful. We have been recognized by staff since our first visit. Our dogs are always excited to go shopping here and have learned where they can stop to get a treat. We are so grateful for all of you, Keep up the great work guys!

Today I had my final visit to this PetSmart location specifically for the grooming services. They…read morehave repeatedly dropped the ball and honestly it's my fault at this point for thinking my dog was going to have a good experience. In the past grooming staff has injured my dog by giving him a bath, putting him in a drying kennel without first doing his nails. This resulted in him, standing up in the kennel and ripping off one of his declaws by having it get caught in the drying kennel. This was my first negative experience with this store, the only redeeming factor was Tee who had bathed my dog and provided excellent customer service and care to my senior Great Pyrenees. Tee is the only reason I remained loyal to this location as I've never encountered any issues with them. This last 3 days I've been trying to get my dog into the groomers with an appointment that was already scheduled. Due to the last injury that was mentioned above, PetSmart does not allow my dog to be put in a kennel so when I take my dog to the groomers, they force me to pay an extra fee so my dog isn't kenneled during the service, even though this is a problem caused by their negligence. Apparently I also can't schedule this kind of "express service" online so I unknowingly scheduled the wrong type of bath/brush/haircut. We brought him in and not only did. The staff belittled me and made me feel like it was my fault that this oversight wasn't caught and they rescheduled me for a few days out which was inconvenient but it's whatever they could've been kind about it. Today, i dropped off my dog and explained his grooming needs as he had just been seen by my vet and treated for a hotspot that's fully healed. 15 minutes after dropping off my dog I got a call that they were unable to provide my pet a grooming service as "his feet were wet". Then two groomers tried to explain to me that because he had wet feet, He had an open wound that was caused by yeast and bacteria then advised me to take my dog to the vet for antibiotic treatment. They explained to me that it is PetSmart policy that the animal will be sent home if they're showing signs of an open wound. I asked their manager to show me this policy and they explained they were not allowed to do so. -I'd also like to mention that we live in Washington and this last weekend we have had half an inch of rain...- I'm incredibly dissatisfied with my experience, I will no longer be bringing my dog to this grooming salon, I simply wish the staff was willing to aid me in coming to a solution rather than telling me, I'm a neglectful pet parent through a policy, they couldn't even show me. My dog is a senior and has had redness on his feet his entire adult life, his feet smelled completely normal and we're not showing any signs of yeast overgrowth. It was unfortunate that I was being gaslit by staff into thinking that my dog is in distress and in dire need of going to the vet when in reality he stepped on wet soil before going into the groomer when he was going to the bathroom and he is completely fine. That was also confirmed after sending photos of the alleged incident to my LICENSED veterinarian who agreed, my dog isn't having a serious infection or yeast overgrowth. Aside from that it would be nice to have all that wasted time back. 0/5 stars :/

Nice variety of stuff for all my pets. My preference is this this store over a Petco I love the…read morebetter selection and variety. My only complaint for this location is the fish location wasn't impressive. But I like to shop here. This location is centrally located and large parking lot.

I think I have been going to this place for like 20 years it seems and I tell you they have…read moreeverything it just reminds you of that old style pet filling where you walk in and see all the aquariums in the fun stuff kind of like going to the zoo they have it all there try this place in the customer service is wonderful We love you. We've always loved you and if you want beautiful fish and different animals for pets go there.

supports ICE kidnapping people near thier store - even clients! Do not support them if you care…read moreabout your neighbors.

The staff here is VERY knowledgeable when it comes to pet food and they are very personable.read more

People here are very helpful and knowledgeable about their products. But the store is quite small…read moreand not much of a selection, but still it's a great place to shop considering they have a little bit of everything.

Really great store I enjoyed walking around and looking at the different variety of fish, great…read moreopportunity, DC small fish, large fish, unique fish I haven't seen before and who knew this place existed in our own backyard and has been here for years. I would definitely suggest anyone to come here to look for their aquatic needs or even just for a fun time looking at the fish.

Fantastic selection, knowledgeable staff who have been working there a long time. Beautiful set…read moreups. Fun way to spend the day!

Tyler and Ashley are amazing we had a shipping error and they fix it. Ashley kept my daughter in…read morethe loop and we resolved the error and we are very pleased with the outcome. I would highly recommend them as they our professional and show they care and Value their customers and it was proven today. They will always have are business and support. If there was an outstanding owner of the year award for Business owners he would be on the top of the list. Again both of you thank you so much.

The staff is friendly and really knows their stuff! They take great care of the pets. Even though…read morethe store is small, it's loaded with everything you'd need for your reptiles, amphibians, and spiders!