Ran in here a little late with our Great Pyrenees mix. We…read moreactually meant to go to another pet mart but I called this place by accident and we decided to give it a shot. The staff were very friendly and understanding even though we came to their self-wash station near their closing time. I didn't like their washing station quite as much as other places, simply because one station was closed and our dog kept jumping out of the bath, and having the door shut made it kind of hot and stuffy inside, but I'm glad it was available nonetheless. I was also pleased to meet a little blue conure. My son and I were admiring it but I warned him not to touch because it may bite. A staff member came by and told me the bird was actually really friendly and enjoyed being pet. He said it normally roams around on the staff shoulders throughout the day. I thought this happy bird was a great sign of employees that actually care about the animals under their care! Way to go Pet Supplies Plus!

As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness,…read moresafety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness, safety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. I have attempted to use the PP+ website to send this to review to corporate attention, however their links break at every attempt.

Love the staff I came and got 2 rats we thought they were both males but one of them was a female…read moreand we ended up having 16 rats

Well, I came to this pet store because the were the only place with Cocktails that were under 250$…read moreand also "hand fed/raised with in a 120 miles from my house. I put this in quotes because MAYBE the birds were had fed as chicks, but they were DEATHLY afraid of people. I got my baby home and he was so terrified of a hand that he bite me multiple times. (My parents have raised multiple Macaws so I understand bird behavior) I can tell you that these birds, all of which, the store owners said were 6 months and older, have not been handled since they got them. It broke my heart to see these babies so terrified, I wanted to take them all and give them a better life. Also, I was told the only thing they "would" eat was sunflower seeds... which is so not healthy for these growing birds. That's just the birds. I saw two bigger constrictors in the SAME CAGE , that was NOT even big for one snake that size. Most animals in that shop were not for sale, such as the snakes, two different breaded dragons, and many more. What really just hurt my heart and soul was the money, and Ring-tailed Lemur they had... who were locked up in extremely dirty cages, no bigger then a very small kitchen table. The only reason I gave them one star was because they were very nice to me and gave me extra sunflower seeds for free. But all together, I would say PetSmart employees have more knowledge about their animals then this "establishment." My heart is truly broken for the animals that are in that shop.

Not deserving of a star. DO NOT BUY FROM THIS BREEDER. Their "commitment to breeding only the best…read moreDogue de Bordeaux" is a joke. They do not honor their own health contract and show little interest in the health of the dogs they breed. We paid for pick of the litter and had our puppy shipped from the breeder in North Carolina to us in Washington State. The puppy was sent to us with a hernia. The breeder's health guarantee states that the "puppy is sold with no known or genetic defects". However, the paperwork sent with the puppy from the breeder's veterinarian clearly stated that the puppy had a hernia. The puppy was sent to us nevertheless. So clearly the breeder doesn't read the health report for the puppies before he sends them. The hernia surgery cost us $300. When our puppy was about a year old we found out that he had a severe heart defect. We again contacted the breeder to notify him of the defect. All he said was that we were 3 months past our 1 year health guarantee. No other questions were asked. He clearly has no concern for the dogs he is breeding and whether they are in good health or not. Our 2 year old puppy just died this morning from heart failure on our 6 year old daughter's bedroom floor. It is heartbreaking for us to lose our pet, but even more heartbreaking to know that this "top quality dog breeder" will keep pumping out and cashing in.

I'm a regular here for mice for my snakes and also she helps me out so much with new fish and…read moregetting everyone's diet in order! plus there are some beautiful coy fish in there and she actually warns you about big fish! looking at you petsmart I don't need a 3' pleco

I was highly satisfied with the service, she offered to help me find the rodents & care I needed…read morefor them, I finally got my snake to eat a rodent live thanks to this essential service & I will be buying again, the only thing that caught me off balance was how dirty it was & how poorly the animals were treated it seems.

Very friendly!!! We were at an outside table having BBQ from nearby Uncle C's, having stopped for…read morelunch on a road trip, and the proprietor of Dog Gone Natural came out to offer treats to our two dogs. After lunch we went in to the shop and our hound was thrilled to smell all the great dog treats! We ended up getting mint/charcoal natural chews (maybe it will help the dog breath from the back seat!).

From the owner: We specialize in quality natural dog and cat foods, treats, toys, and specialty items. Corn,…read morewheat, and soy-free foods and treats. We focus on the health and well-being of your family pets. MyDogGoneNatural strives to develop a long term relationship with every customer.

I like the convenience of this store. It carries an array of pet items and offers tubs for bathing…read morefor a nominal fee which includes shampoos, conditioners, blow dryers and towels. Some of the staff are very friendly and helpful. Some, well. I want to give a big thank you to the person who did a "pay it forward". A nice pleasant surprise when I got to the register to pay for my dogs bath. Gives me hope for humankind.

Terrible costumer service I have been going there for years 3 dogs. Today I washed my dog the…read moredryer was blowing low volume air. Couldn't find anyone at the front. I checked the other dryer and it worked stronger. I switched dryers, I was almost finished this older man was yelling in my ear saying I was not allowed to use another tub to dry the dog. I should have asked them for permission. I explained the situation he basically called me a liar that the dryer was working. Which was with very low air as I told him. I will not be going back to them. I hope upper management takes care of him and the attitude. They will be loosing business. I would give 0 stars

There is no excuse for charging over $20 more for a case of dog food than Amazon who will deliver…read moreit to your house!!!!!! Disgusting

We love this store! It's always bright and clean, and the staff are super helpful…read more The dog self-wash station is our favorite feature, though. We use to bathe our Great Pyrenees mix at home until we found Pet Supermarket. We always have everything we need and can count on it being clean when we arrive. Thank you!