I rarely leave reviews, but my recent experience at Tractor Supply was frustrating enough that I feel compelled to share it.
From the moment I walked in, it was clear that customer service was not a priority. I approached an employee for help locating a product, and not only did they seem disinterested, but they also gave me incorrect information and walked away without offering to follow up. I eventually found the item myself -- and it wasn't even close to where I was told to look.
At checkout, the cashier was rude and acted like I was inconveniencing them just by being there. No greeting, no eye contact, no basic courtesy. When I asked a simple question about a promotion listed on the shelf, I was met with a sigh and a dismissive "I don't know," with no effort to find someone who did know.
I expect better from a company that prides itself on being helpful to rural communities and hardworking customers. If this is the level of service Tractor Supply considers acceptable, I'll take my business elsewhere -- to a place where being respectful and helpful still matters. read more