Slow to confirm cancelation, after reading mixed reviews on yelp and Better Business Bureau.read more

VERY aggressive sales department, and NEVER received an email or any information in the mail. They…read moregave us 2 phone numbers to call for reservations, and was on hold for both of them and never did get through to anyone. TERRIBLE CUSTOMER SERVICE!

Just got an email - The latest version of all their various vacation vouchers are available for…read moredownloading from http://www.VacationReservationsDesk.com Per the website: 1) Select the location(s) you want to visit 2) Click on the link to the Voucher and Reservation Request Form(s). 3) Print out the form(s), fill them in and take a picture of the form with your smart phone and email it to them or fax it them to us at the address listed It's that simple! I tried it and it worked like a charm. Everything provided exactly as shown on the form.

I took a five-day cruise on Margaritaville at Sea Paradise to celebrate my girlfriend's birthday,…read moreand overall, we had a really good time! The price was reasonable, the food was great, and there was plenty to enjoy throughout the cruise. The buffet in particular was better than I expected and had a nice variety of options. We opted to eat at the steakhouse a few times, as well as the sushi restaurant. We were happy that these options were available. There were a few hiccups. Margaritaville now charges purchases to your account throughout the cruise instead of waiting until the last day, and we had some issues with making payments on the account. My girlfriend's suitcase was also damaged during the cruise, which was frustrating. We also had a period where the air conditioning in our room wasn't working properly, and the room became extremely hot. Despite those issues, they didn't ruin the overall experience. We had a good time celebrating, and for the price, I think it's a solid cruise option. I'd definitely sail with Margaritaville at Sea again, I just want to try out some of their other ships next time!

I've been on the Paradise ship out of West Palm Beach 3 times but this is my first review. First…read moreoff, this is a smaller budget friendly ship. If you're looking for a Celebrity, Royal Caribbean, or princess experience, this is not for you. It's an older ship but you can tell they've tried to make upgrades where possible. Give this ship a try! But go in knowing what it is and what it isn't!!! The Paradise is great for a cheap getaway. It's no frills but still nice for the price. They offer a lot of deals and specials for veterans, repeat customers, and casino players. The crew is amazing. Very hard working and friendly. Never saw anyone without a smile on their face. I booked a grand suite and it was very nice. Yes, it's showing its age but I'm more concerned about cleanliness. My cabin steward, Paul, did an excellent job. Loved the towel animals. It had a balcony but it's old so the wall is high. You can't see over the ledge if laying down on the sun lounger. It's a big balcony. My only complaint is it's not covered. I was out during the sail away party and the people in the pool deck were hanging their drinks over the railing. I was nervous someone could throw something and land on the me or the balcony. The suite has a separate living room and bedroom. Very nice size! The bathroom is big for a cruise ship - jacuzzi tub and stand up shower. The food isn't bad. I went to JWB Steakhouse one night. It's an extra fee to eat here. I don't think it's necessarily worth it but you get a lot of food. I ordered the ribeye. I like my steak rare and the meat cut is too thin to get it rare to my liking. The seasoning was good. You get an appetizer, soup or salad, entree, and dessert. The shrimp cocktail was good. I absolutely loved the onion soup. Steak was just ok. And I was too full for dessert. The buffet has a lot of good choices. I wish Cheeseburger in Paradise offered a turkey burger. Some things on the buffet are better than others. The reubens at the sandwich station are awesome. I got one with turkey and it was also delicious. Fins, the main dining room, is hit or miss for me. They post the nightly menus outside of the restaurant so you can pick and choose what nights you want to go by the choices. They don't switch up the menus so if you got often it's the same thing. The standouts for me were the hearts of palm appetizer and the curry shrimp entree. The mushroom rotini wasn't bad either. The sauce was thin. I thought the key lime sponge cake dessert was too sweet. Crazy sweet. Disembarkation was a cluster you know what as usual. Not a lot of direction - especially when people don't follow the order to get off! Suites are supposed to get priority after ADA but so many people clog the elevators and hallways. But you can technically be off the ship and in your car by 8:30/9 if all goes well. The casino has a decent variety of slots and tables. Free drinks while gambling but the servers tend to favor the tables. If you have the drink package, it's a quick walk to the bar to get your own. I had to do that several times. On each sailing, they have a veteran's ceremony. They recognize all the veterans on board and the cruise director speaks. It's very nice and one of the things that sets this ship apart from others. I know I'm missing stuff but my review is long enough!!!

This was our first time on the Margaritaville at Sea. Wow, this is the oldest ship in their fleet,…read moreand argue be the oldest one in the cruise industry, it's still had a good cruise ship field to it. Yes, the ship was older and showed a little signs of Ware here and there... But even the newer ships do show that same wear after a few years. Overall the staff was amazing and always super friendly from the bartenders to the chefs to the stewards. The ship didn't feel crowded at all. The food was about average for the cruise industry, which to us is good, but typically not great. Very tasty and plenty of options to eat so no complaints there. We don't expect five star dining on the cruise ships unless we had a specialty restaurant and we didn't do that this time. The SHIP doesn't have as much to do on it as other ships do and is more laid-back, but it does have a very good nightclub, which was fun every single night. Overall, we enjoyed the cruise and where we likely would not go on this particular ship again just due to the distance from port for us is a 4 Hour Dr. We have Margaritaville right here at Port Tampa Tampa Bay, which is a half hour from home.

I want to start off by saying this is a great introductory cruise to go on if you have never been…read moreon one before, which was the case for my boyfriend and I. We just went on the Grand Classica from Tuesday-Thursday to Grand Bahama Island. We wanted to take a short cruise somewhere relaxing and that is what we got. We got a pretty good deal overall, which was great as well. I would give the entire experience 4/5 stars. We were set to leave on Tuesday and I received an email on Saturday stating that we were required to get tested for COVID-19 prior to boarding. This was never an issue, but the woman I spoke with previously told me that vaccinated guests were not required to be tested. This change came abruptly with little notice. The worst part was that guests were required to pay $25.00 to be tested, when COVID tests are free everywhere else. The way that they get you is that they give you the $25.00 back in the form of credit to use on the ship. This was definitely annoying, but we got through it. First of all, check-in was relatively smooth and simple. The front desk staff was friendly and polite and good customer service seems to be rare these days. After checking in, there was the option to purchase additional packages, such as alcohol or spa deals. Once we boarded the boat, we got to our cabin to settle in, which was the interior cabin. We had no issues with the actual cabin other than the bed was very uncomfortable. We were told that we reserved a queen bed for two but it was actually two twin beds pushed together, making it somewhat difficult to sleep comfortably. Other than that, it was clean, and the staff was quick to bring us any extras we needed. After we settled in, we went straight to lunch at the Ocean View Buffet. I was pleasantly surprised by our options and we ate a hefty lunch. A plus is that meals are included and only speciality dining is an extra charge. The ship has plenty of things to do aside from dining, such as a fitness center, a pool and jacuzzi, a spa, a casino, and more. We spent a lot of time exploring and catching great ocean views from the top deck. We had dinner at the Yellow Elder which was more of a fancy restaurant than the buffet. The food was decent and servers were wonderful. However, like my boyfriend said, be sure to bring your own hot sauce or preferred condiment because the food does lack sufficient flavor and seasoning. That night we actually hit a storm with 70 mph winds which made me a bit anxious, especially since we have never been on a cruise before. The captain reassured us by coming on the loud speaker to keep us updated about our sail. We decided to book an excursion for the next morning when we would arrive to the island. There were a few options, but we chose swimming with the pigs to try something different. I was super excited about this. The Grand Bahama Island was beautiful. Our bus driver who gave us a tour on the way there and back was so awesome. Swimming with the pigs was definitely an experience to remember and I do recommend it, especially if you are an animal lover like me. Arriving back on the ship, we went to dinner at the Yellow Elder again. Keep in mind that the dinner portions are extremely small. When we made it back to our room, I felt sick and I ended up throwing up. I am not sure if it was something I ate or maybe from the sun, because I did get a pretty good sunburn. Either way, I had a pretty rough night following that. One downside of the cruise was that I paid $25.00 for WiFi but it never actually worked. I made multiple calls to the front desk about it and they tried to tell me it was due to weather but I let them know that my boyfriend's worked fine for the most part. They said they'd call IT, but I never actually heard back. I am still waiting to see if they refunded me or not since I was never able to use it. Overall, this was a pretty good experience for our first cruise, with just a few hiccups. We learned a lot and we will know how to best be prepared for our next trip.

NO STARS. DO NOT USE. This is the first review I have ever written on this website. Donna is so…read morerude. I have never been on a cruise and I was so excited that I wanted to be sure I took advantage of all the amenities and excursions. I also do not drink, and wondered if there were better companies regarding that. When I called, Donna made me feel like she was doing me a favor helping me. She acted like I was a burden and that it was harder for her since I was alone. I already was insecure about going alone, and she made it so much worse. I looked around to call another travel agent and accidentally called her again. Donna answered and she said "i've already sent you 2 emails!!" which is no way to professionally talk to a customer... awful

This is a wonderful little gem for first time or serious travelers…read more Knowledge agents, and all the contacts needed for a successful trip. Our agent has been Phyllis. All work and arrangements have been super. Give them a try- you'll be glad you did!!

Atlas is Professional and everyone who works with the team, including the owners are kind and…read moregenuine. They make you feel like family. I have been traveling and using their services since around 2014 or 2015 on a yearly basis. I've sailed from numerous ports and have done flyovers. Dubai was by far the best flyover I have ever experienced. From the pick up at airport, The organized bus pick ups for excursions, private rooftop parties, private pool parties at top hotels, this was just amazing. I cannot wait to experience it again. I would love to see things I didn't get to experience on this trip.

Atlas was the travel vendor for my recent trip to Dubai with the Grown and Sexy travel group and…read morethey did a FABULOUS JOB! From the consistent and clear communication! Advising do's and don'ts. Understanding what the country policies were around Covid 19 protocols to speak of before we even go on the trip. The customer service was fabulous. Now lets get to the fun part. They created a WhatsApp chat for all travelers to stay in contact. The organization of the excursion was great. I went to Abu Dhabi, Old Dubai tour, New Dubai tour, and Dune Bashing and dinner in the dessert. Rode a camel and a henna tattoo. This trip was worth every penny. I would certainly use Atlas Travel for any large bookings because they do all of the leg work for you with professionalism and perfection your travelers will have a wonderful time. I could go on! Highly recommend and I will certainly use in the future.

Worthless Called for…read moretowing. Between the automated system and their dispatch, not sure which is worse- they never showed, the never updated me - but I was constantly asked if I was in a safe space - thank Jesus my wife or kids were not in need - horrible horrible inept people

Outstanding service, and timely communication with me w updates. Omar Ruidiaz arrived with a smile…read moreand began to work immediately. His manner was so cordial and his work efficient. I highly would reccommend AAA . Keep finding people like him to work with you! The tow was done in no time because of his expertise.

This Paradise Bahamas cruise line is not worth the trouble. My family of 14 people went on a…read morevacation on February the 7th, The ship was supposed to leave the port between 430p and 530p however it did not leave until 3:48am the following morning. There was no communication as to why the Ship did not leave the port We got less 3 hours in the Bahamas. Don't waste your time with this cruise line the staff was very unprofessional. I am fighting now to get a full refund due to the circumstances.

MARGURITAVILLE It's a nitche market cruise…read more That said-it's been improved immensely from the days of Paradise The old ship has been refreshed nicely. The vibe is welcoming and fun. (And it's quite inexpensive)