If I could leave zero stars, I would you get to the place right before six and they tell you that they're closed. There's businesses listed at their open till 630. They need to fix that because they always close at six on the dot so they're leaving 30 minutes prior.. do not waste your time go to another location because in this location, they do not like to work read more

Es una falta de respeto que te cobren el parqueo 6.45$ cuando vas a pagar por un servicio, siempre hay muchas personas y me parece abusivo el precio del parqueo. read more

Ileana was amazing!!!! Easy fast process. Almost no wait time and super kind!!! Would recommend!

Sandra was beyond helpful and efficient. Very good service and I would highly recommend.

This place will steal your money. I already had gotten my VIN verified by a notary the day before. They looked at it and said nothing. Then I looked at my bill and see they charged me for another vin verification. They have poor customer service skills and will do everything possible to steal from customers. Stay away. read more

Do yourself a favor and go anywhere but here. You are looking at an over an hour wait time in their slowest times. Not to mention feels like you're walking into a Cuban party. Good luck! read more

The worst tag agency in Miami. Longest lines. Then after an hour and half of waiting someone Got in front of me. I say it was my turn. The rep starts looking for any excuse to not process the title. The seller has a mild shake in hand, so rep says that I now need all these other documents.. the mileage was legibly written by seller but the rep said it was altered. "A thief will always think people are stealing". All my paperwork is kosher ; yet these idiots ASSume the worst. Huge waste of my time and energy. Don't waste yours going there ! read more

excelente personal de trabajo las chicas me ayudar en mi tramite con excelente orden recomiendo 100% con ojos cerrados jejej

They are fast and very helpful. If there is a way to help you they will find it. they take their time to listen to the customer to understand your issues even when there is long line of customers. Very grateful! read more

Bathroom gross musty dusty & rusty , place looks so old it looks like it's from the year 1 they make u wait like 3 trillion hours btw it's giving not the vibe if I could rate it 0 stars on yelp I would read more

F*#@ this place. They have no idea what they're doing. I came here 3 times and was given 3 different excuses as to why I can't register my car. Their whole existence is to register vehicles in the state of Florida and they will give you every excuse not to. I finally ran out of patience on my 3rd visit and asked the manager "why is it that I've been here 3 different times and you have all given me 3 different excuses?" Her response "I don't know." Shrug. I told her nobody there has a clue as to what they're doing. Her response, "I've been here for 40 years." So even after 40 years, you still suck! CASH only? Go somewhere else unless you like being unhappy. Believe me. read more

Awful service. Slow. Nobody there seems like they want to be there. They will not answer or return phone calls.

I'm at loss for words here. Better yet I'm baffled here it goes, Entered through the wrong door wanted to ask a couple questions and apparently on that side says dealer Department but I proceed to ask these 2 older woman that sit on that particular side and the pregnant lady I guess I interrupted her time and energy on her cellular videos and the other one proceeded to tell me read the wall it specifies what ticket is for each number , some can't even read and that doesn't even bother them one was eating crackers was on a loud laughing video the other one was eating and last one was talking to another employee and what a plain mess in that department messy at all mends wanted to get some info on a title work that I needed to verify and the 2 rude ladies answered me in the upmost unprofessional way sir go to the other side and ask them think it would be easy to just say in the most respectful and professional way. Sir I'm busy for questions, on the other side they will be happy to help you as to what you needed to do. Mind you the other one was eating and laughing as how the treated me. Wish I had gotten those names these ladies have zero tolerance for customer care then do your self a favor this job clearly isn't for you aka customer service. You need us LADIES please do give someone a chance for work oh I wish this gets somewhere ladies on the other side thank you for your service and patience and kind gestures Kudos too these ladies took time to help me out and answer my questions can't remember who were the ladies who helped me but they were amazing and to the point. By the way they do take (Debt cards) or cash walking distance to Chase & Wells Fargo or ATM in the facility. read more

I went on Google to search the nearest tag Agency and they were first option saying closing soon as their hours are 8:30 am-6:00 pm. I called at 5:29 pm and I kept calling no response. I had a simple questions about how to proceed when buying a 2nd car, prices and other concerns. No response Called 15 minutes later and received by phone someone name Alicia home was very informative and professional and knowledgeable. Thank you Alicia read more

I misplaced my new registration paperwork. I went to Trail tag agency. I forgot to bring my old registration AND my DL. Ileana was so patient. I went back home to get what I needed ( I actually did have my DL but not in the usual place). Ileana didn't make me wait in line again. Thank you for making a visit to the tag agency as nice as possible. PS. Bella had a good time too read more

Trail Auto Tag Agency - Departments of Motor Vehicles Near Me - Miami, Florida

Although it was busy, the office was very well organized. Lots of seating and a/c, which is a huge plus! I have seen lines in other agencies where people wait outside in the sun for hours. Another great thing is that it opens on Saturdays. read more

Employee at window was not helpful at all, she was more concerned gossiping with her coworkers. Worst customer service I have ever received.

I recommend this company for all your tag needs. Luisa was the best she had so much patience with me I was anxious becauSe this was my first time doing the tag alone. She answered all my questions with no hesitation . I loved the way she took care of she was very caring and compassionate and knowledgeable all around. She went out of her way to help me solve my transfer of tittle from Michigan to MIAMI. Very fast and professional.. read more

I went yesterday for help with something and the lady was extremely rude to me, threw my ID on the counter when she was done with me without even helping resolve my issue, and scratched the bottom of my application out without even giving me a new one or giving me any explanation of how I can go about fixing it . I think her name was Maria. Another guy named Kelly was then very nice to me and told me what I needed to do. Don't get served by Maria if you go!! read more

So slow and rude.took me more than 2 hours. I wouldn't recommend if on a rush, long lines and hardly any friendly staff

I have been doing all my tags for several cars, trailers, motorcycle and a boat here for many years but on my last visit I had all the proper paperwork and the misinformed and ignorant Lady behind the counter was clueless and steered Me away so I went to another agency and got my Tag in seconds !!! I'll never step foot in this place again!!! Awful!! read more

Dear Trail Auto Tag, I have come here the last 2 years to renew my registration. The first year (back in December 2008) was a total breeze. I came in around 10 am and walked out not even 10 minutes later. Now mind you, if you don't speak Spanish, you may find it a bit difficult to communicate with the staff, but fear not, they do make a valiant effort to keep it short, to the point, and with enough English words to get by. :) This year, as is customary with most things in my life, I was running late to renew my tag. EEK! I drove around with an expired tag for almost an entire month. Yes, I did. :( It's just not that easy to get to a Tag Agency when one has to be at the office by 8:30am, all the way on a secluded island called Key Biscayne... Leaving that island is even more challenging on an hour lunch break. But alas, I had to get it done. I came on a Wednesday around early lunch time. There were only a couple of people ahead of me, but the computer systems were all down. I patiently proceeded to wait another 15-20 minutes before they came back up, but once that happened, the staff had the line moving quickly, and I was out of there within another 10 minutes, new Tag/Registration and all! **FYI- Tag prices have gone up about 25% the lady was explaining. So make sure you bring extra cash (I only had about $50 on me and it turned out to be closer to $80, incl. late fee). Although, there is an ATM conveniently located next to the front door, for a small fee of $1.50! Thanks for a renewed registration that was not-so-painful to attain. Regards, SabrinaAnna* read more

This was probably the best experience I've had at a Tag agency. I was not looking forward to coming in and getting my Tag renewed but I was surprised on how fast the line was and what a great service they provided. Special thanks to Alicia who took care of me and made my visit very pleasant. One thing to remember is to BRING CASH. They don't take checks/debit or credit cards. But, if you do forget, they do have an ATM machine inside ;-) read more

Recently sold my car and went here to transfer title. On a saturday there was no wait, INCREDIBLE! Was out of there in 15 minutes. read more

The service I received was bitter-sweet.I was there over 2 hrs waiting for my number to be called but I guess being the new year everyone needs to renew everything. Once I reach the counter my experience was great specially with the help of Lien and Ileana those two ladies made it quick and pleasant for me. I would highly recommend to always make an appointment before going there... overall my experience was good even though I had to wait so long. While waiting I got to meet Ceelo Green how bizzard!!! read more

Worse place and service a line of people waiting and bunch of employees inside and only 3 tables open one of this woman is been talking about grapes with family or friends by the phone !!! Like no service at all !! So disappointed that this people that work for the government they don't give a fuck !!! The place look so ugly and old . waiting time is for ever!!!! read more

Excellent service, thanks to Mercy! She was very helpful and answered all my questions. I will definitely go back after my experience.

I know now why I usually go to the county office to handle these types of matters. When government is more efficient and provides better customer service, well you know something is wrong. I wish I could get my lost time back. Never going here again. read more

I gave one star because i had to not because they deserve any. I have been here to renew my registration three consecutive years, never again. These people are THE WORST. So inefficient, so LAZY. multiple people sitting at their desks yet only 2 actively doing their jobs. They do not take any type of debit/credit card payments which makes completely inconvenient. The person who handles the finances is Past working eligible age which slows down the process even more. Theres a separate row of printers where all the tags print out and Whenever these people have to get up from their seat to give your payment to the old cashier or get your freshly printed tag it takes them 5 additional minutes per stop to socialize before you get what you need. Never going here again. Save yourself the hassle. Clearly they doing the bare minimum. read more

Waited about a total of 7 minutes. Was helped by Ileana. She was amazing and definitely went above and beyond to explain everything to me about my situation. Parking was plentiful and free. Will definitely come back. read more

I made an appointment to transfer title and registration from out of state. They told me exactly what to bring with me. Cash only- they have an ATM if you forget. I walked up to the front desk, told them my name and appointment time. Mercy asked for exactly the same items that I was told on the phone, started on mine immediately, and I was all done and out of there in 30 minutes. She was very pleasant as well. read more

Make an appointment and beat the line. There was a line of about 20 people last time I went, I got to go in front of all of them with my appointment. It made the whole process fairly quick (about 15 min). read more

Absolutely fantastic organization and great people. Everyone there is at least bi-lingual and has a thorough understanding of all Department of Motor Vehicles processes and procedures, including intimate knowledge of the require documentation. I am also VERY impressed that they have multiple points of security verification, meaning no one can just rock up and transfer a title or order other items without legal power of attorney, and supporting identification. Also, they carryout their work with energy, passion and a smile. It was a pleasure to go there each day working through things - they are all a credit to their company and to the State of Florida. Kudos to the following: Lien, Sabrina, Ileana, and Odalys for a job not just well done, BUT DONE GREAT! read more

Just spent an hour here because our employee didn't want to do her job because it was raining. No joke she didn't want to go check our vin number in the rain. It's Florida lol she must NEVER do her job. She was actually trying to wait out the rain and told us to come back later, when we had already waited in line for 20 minutes. Come back when it's not raining in Florida yeah ok. Unbelievable. read more

I have had a hard time making it to an auto tag agency because they open after I'm already at work and before I leave in the evening. I finally made it to the closest auto tag agency, Trail, this morning. Naturally, I didn't have all of the necessary paper work to transfer an out of state title. Ileana actually emailed a blank bill of sale to my father in PA for his signature. I was told that when I go back this evening I don't have to wait in line. That never happens. Especially in Miami which is notorious for terrible customer service. Probably the best governmental agency experience I've ever had. They made a stressful situation a lot easier to deal with. read more

Great service, great attitude, all type of tag and title services. open until 6:00 and Saturdays until 4:30

I live near to beach tag agency with is the worst, so I decide go to this one on sat and the best experience so far, nice people, very fast and excellent service. read more

I had to pay tax on a vehicle at this office. They accept cash only. A very dangerous practice handing over large amounts of $ in clear view of everyone who also have unobstructed access to the transaction area. This cash only policy is a very disturbing practice in this day and age with alternate electronic safe means not being utilized by this establishment. They still work in the Stone Age and need to update their cash only practice for everyone's safety sake. read more

I come because is close to my job !!!!! But I hate it , the waiting time is just ridiculous !!!! You see 20 people doing a line , and the ladies are just talking and having a good time ! Ridiculous besides they give an attitude !!!! And the worst only accept cash ... read more

Everyone here must really dislike people since they tend to have an attitude with every person they see, it's 2014 and they still don't take plastic, I honestly don't get that and I guess it's something they won't change. The only thing I could really say that's convenient about them that they're office is about 5 minutes from my house. read more