I had a very disappointing experience at this location. I drove all the way from Pembroke Pines, which took over an hour, because the center there had more than 200 people waiting in line since 12pm and it was 2:30pm with no movement. I remembered this location at Kendall from when I used to live nearby and always thought it provided good service. When I arrived, Maria and a security guard were taking down the stanchions. I asked if I could still go inside, and they told me the office was closed and only at that moment attending appointments. This was extremely frustrating because the website says the center closes at 5 PM, yet I was told they were already closed at 4 PM. There was also no clear information online that this location is appointment-only and does not accept walk-ins. Even after explaining that I had driven over an hour to get there and they can see that my driver license address is not from this county, there was no effort to assist or provide guidance, which felt very dismissive and unwelcoming. If this location closes earlier than advertised or does not accept walk-ins, the website should clearly state that so people don't waste their time driving long distances. The lack of communication and guest service here was very disappointing. read more

Driver License Service Center - Departments of Motor Vehicles Near Me - Miami, Florida

Walk-ins are fake you can't get a walk-in appointment and online cannot be done the same day , even though it says they're available . which is completely ridiculous. This is the laziest workers in the face of the planet and I pay as a taxpayer and it pisses me off. read more

2 hour wait with appointment blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

I was extremely happy with this location. Every employee was super nice. Everyone from the guard at the door to the lady that checks your apt to the lady that did my license renewal to the lady that handed me my new license!! I really admire this location. read more

This has been the DMV with the best coordination and kindness I have ever been to. From the security team at the front door to the staff inside, everyone was professional, helpful, and welcoming. We were assisted at Station 7 by a young Black gentleman who was truly outstanding--patient, respectful, and extremely courteous throughout the entire process. I genuinely hope other DMV locations take this one as an example. Great experience from start to finish! read more

worst experience at a DMV i've ever had. I was polite and patient and had the required printed documents with me. I was told to sit and wait for a woman to get back from lunch.....repeatedly asked them if she was back. Two hours later they said OMG WE DIDNT KNOW YOU WERE WAITING. complete joke, I was there from 10am to 3pm. I've seen inmates in prison receive better customer care than this. read more

THIS PLACE IS HORRIBLE!!!!!! I got here at 6:45 scanned my OR code and had no problem waiting till 8am when they opened which was also my appointment time. I came to renew and change my address and I had phone bill listing my name and address change, lease amendment, car insurance, etc. the man whom was helping me was extremely rude from the beginning I was trying to explain to him I've never done this before and even tho I had those 3 documents he made me wait and take a sit in the back not even 4 min of me sitting there a lady asked me what I was doing, I let her know WIATING FOR MY LEASE OFFICE SO SEND ME THE LEASE as if 3 papers with my name and address aren't enough???? And she told me I had to move. I literally got up and just waited standing. When I finally was able to get my full lease at 9am which is the time they opened. I come back to this man's stand he is the one with the dreads. They have the audacity to tell me "he went on break" so you open at 8am and take break an hour later?????? The they moved me because the one with the dreads didn't want to assist me after I've been waiting for 2 hours and it was not my fault lol ... read more

Este lugar es una cosa increible. Maltratan a la gente, se creen que los unicos que tienen horarios de trabajo son ellos. Es imposible conseguir una cita on line y cuando uno va sin turno bien temprano sacan un cartel con unas indicaciones inentendibles para pedir una cita on line y no jhay nadie para ayudar. Un desastre... lo peor? TODOS estos lugares son iguales. read more

This was the most organized, fastest experience I've ever encountered for this type of experience. The personnel were extremely nice, courteous, efficient! I had an appointment for 11:30am to renew my license, I arrived at 10:30am thinking like all my other experiences it would be a madhouse even with an appointment. Well they took me right in and I was able to renew/pay and receive my renewed license within 15 min. It took longer for me to find a parking space than it did for me to complete my appointment. Best experience! If you have to do anything with License/ID I highly recommend this place! read more

Lines were incredibly long. They are appointment only and people were selling appointments because they are so hard to get.

I mean, sure it's very busy but you will get things done and they'd help you so you can do what you need. Just don't go in there giving them an attitude and everything will be cool.. read more

Mal servicio estuve desde las4 am hasta las 10 am y no me pudieron atender que falta de respeto y ademas los agentes super arrogantes Regrese alas 2 pm y me dijo el agente no te podemos ayudar read more

Very toxic experience after waiting in line Since 320am I was told by the attendant that They could not help me on account of being Short on staff . No help answering legitimate Questions. Very hostile attitude towards the public. Lack of willingness to help citizens in need. A dade county inspector needs to revise the process of operation at this facility. It is very disorganized and the management Needs better measures of operation to service patrons in our comunity. read more

We made an appointment a month ago for my 84 year old dad to get a new ID. The appointment was for 11:30 a.m. on a Friday. There was only one person ahead of us in the appointment line and a long line in the walk-ins line outside the office. We were ask to go inside right away and sit down and wait. The room inside was packed with like 25 people. It is 12:30 and we are still waiting to be called. Then they ask us to make a line. There were only two clerks working on this day. Once you go inside there is not a good organization. They start calling out anyone. Those with an appointment should have a priority. It took 2 hours to get the ID for my dad. I understand that they were short of staff, but what I don't understand is the awful system they have to serve an elderly person or anyone. It really didn't make sense having an appointment. We don't recommend this place at all. read more

Probably the most well organized and efficient DMV location in Miami. The lines are always very long but if you make an appt in advance, you'll be good to go. Waiting area is pretty small but you can also step outside and grab a bite next door. Parking is sufficient but during peak hours, it may be a challenge. Everything is automated now a days so it's just a matter of waiting your turn. Went to do a license renewal the other day and the service rep was very nice and professional. Only knock on rating was for initial check in, which is a little confusing as they don't clearly indicate where people with appt should go when you are outside. read more

Driver License Service Center - Front entrance - Departments of Motor Vehicles Near Me - Miami, Florida

See all

Great experience and very helpful people at this location. The amazing person handling the appointments helped me get all my documents in order to renew my license. read more

Very human and excellent staff. At 7 am I took my autistic daughter there to get an ID and they give her priority over anybody else (with no appointment). They understood the special needs of her and was treated accordingly. The lady in charge there acted very professional and polite. The staff inside gave us a very sweet treatment and everything to get my daughter's ID was very smooth and done in less than 20 minutes. As a parent I really appreciate the empathy the staff had on this matter. This is not my first time there and they always show professionalism. Thanks to all of you ladies. I recommend this office for a good service. read more

This is not specific to the location as it is Miami-Dade DMVs, but the "appointment only rule" that they now have is completely horrid. It makes no sense, how by law someone will be required to change their name within 30 days, yet there are no appointments available for 30 days... But what do you expect from a government dept., they are all the same. read more

Arrived 1 hr before opening time and waited in line for even longer than that as a walk-in. When I finally got inside I told them I needed to get my original driver's license and was told back "oh sorry we are only doing appointments or license reinstatements today. It's crazy over the next two weeks." So... there is no signage outside indicating this information to the huge line, and to top it off... the seats inside were almost completely empty! I understand prioritizing appointments, but how can you expect people to obtain driver's licenses or ID cards if they offer ridiculously few appointments and then kick out the walk ins. For a DMV, they actually didn't even seem that busy! This is also the second time I've been to the DMV here. The first time, with an appointment, for my learner's license exam was similarly ridiculous. Despite being able to get my license the employee had no idea what the DMVs rules were and made things up. As per the website you can provide documents from financial institutions as proof of address. I did so to be lied to (in opposition to their listed rules online) that "they have changed things recently and now need a lease document". That is NOT what is stated online. Another employee had to correct him considering he was blatantly making things up and had no idea what he was talking about. I also suspect that today I could have been served and they told me to leave for no official reason. It seems coming here is a complete luck of the draw, and if you do get through to someone, argue your case if you are certain you are correct. Clueless employees, made-up rules and lack of organization seems to be the norm. read more

The manager William is extremely unprofessional, not friendly horrible customer service

So starting July 1st this place stopped taking appointments, huge mistake, no idea why they'd stop that. But okay.. You'd think at 8:30am on a Wednesday that this place wouldn't be packed? Well, you're wrong.. just like I was. Been here since 8:30am. Made a line wrapped around the back end of the building, waited almost 3 hours and then FINALLY made it to the front and was informed that since my "ID doesn't have a star on it" that I require additional documentation to enter. Doesn't matter that I brought what the website told me to bring. 3 hours. No fucks given just yeah. Can't help you. Go get your passport. So a family member had to bring me my passport cause if I left I'd have to remake the whole line. And again, zero fucks given by the employee. And well, that took another 30 minutes. And then I still had to wait about 15 minutes for the employee to even bother to allow me to give her my passport so that I could form a new line behind her. Best part? Finally, I was allowed into the building. But guess what? I got to wait in another line, at least with AC. But hey, 5 hours at a DMV just to renew my license. Great times. Don't come here until they allow appointments again. Or just don't have plans cause you'll be here all day. read more

I tried to renew my "driver license" at the Mall of the Americas one afternoon. The lines were very long. I went to the Kendall office and they were GREAT. It was near closing time (5:00) but they took me as a walk-in and bang bang, brief interview, vision test, all set. They even stayed open past 5:00 to get everyone done. Worth the drive, but it's best to make an appointment. read more

Not the most efficient or well run state administered DMV I have been to. The office is in a plaza shopping center so parking is bad. Come early and give yourself plenty of time to park. -There are 2 lines, 1 for appointments and 1 for walk ins. Good luck trying to get a walk in. Their advice for walk ins is to arrive 2 hours before the office opens to stand in line. The appointments are prioritized. The same people that were in the front of the walk in line were still there when I left 2.5 hours later, meaning appointments are key! -The line closest to the building was for appointments. No clear signage or communication from the employees. Stand in line to check in with the person checking your appt time and your ID, they only allow the person scheduled to enter the office so don't bring a friend unless they want to wait outside, bring your printed appt confirmation to check in -After you check in, you are let inside dependent on room occupancy. Otherwise, you will be waiting in line. Once inside, you will sit and move forward as the appts are handled (they do have chairs at this point) -Make sure you have all your documentation. Save yourself stress by checking online for the list of required documentation -Pay by credit card, no cash -There is a bathroom for appt holders once inside -Be prepared to wait!!! Even with an 11:30am appt, after check in and waiting your turn; it took 2.5 hours -No one wears masks and you will be standing close to people in the line for hours -Unlike other states where the DMV handles licenses, titles, license plates in the same office, Florida is separated. This office handles driver licenses, CDL, etc however you have to go to a separate tag agency/tax to title, pay vehicle taxes, and tag your vehicle Tips for appointments. They never answer the phone. Do it online and keep checking the times. It took me numerous attempts until I finally got an appt for 3 months in the future! Might have more luck with another county's less busy office. Make sure you select the appropriate appointment type for your needs such as Original or Renewal. If you select the incorrect one; you may not accomplish your goal. The appt slots for original license are harder to get than the renewals one. The website for online appts: https://nqa4.nemoqappointment.com/Booking/Booking/Index/fl34hs86 Feedback for the office: Clear signage indicating which line is for appointments and walk ins would greatly reduce all the upset patrons asking you the same questions over and over. I understand the employee's frustrations, but clear communication with people that are waiting in line for hours would might help minimize that. read more

As far as I'm concerned they were very efficient. However we had to go to them. Couldn't get an appointment online in the summer. Either Post Covid or the governor making it difficult for people to be able to vote I don't know. Our luck was we had just moved to Florida so that made us a more urgent case ? People working there were very kind and offered great service read more

I am extremely happy with the service I got at this driver license center. First of all I got upset because to make an appointment it wasn't easy and it was something that you only can do it online. So by the time I got my appointment and I was able to go to renew my drivers license I wasn't that happy. But once I got there and I saw all the organization on how they took COVID19 seriously, I loved it. Everyone were wearing gloves and mask, maintaining social distancing, making sure the customers had what they want and no one without an appointment was able to go inside, the service was effective, The customer service was great and I got my appointment at 4:30 AM by 4:45 I was out with my new driver license. Thank you very much for your help and also for taking care of customers like me. read more

Very disorganized. I made an appointment in the first half of December, first available appointment for today 02/03/23 at 10:30 am. You still have to get on line outside. It is 11:05 am , and I'm still waiting inside with more or less 30 people in front of me. Either get a bigger center, more people to actually take care of customers with appointments, or do not give so many appointments at the same exact time. This is unbelievable, many people disappointed, angry, and wasting their time. Imagine the line of people without appointments, they will be here the whole day! We need to get better , not worse. read more

Service outside and inside is good and organized. Wait not too long. That is if you're not taking a driving test. Only one person. The man just walked out, called out a name and on the way to the car stopped to talk to every person he ran into. Finish that one test and walked two blocks to buy lunch and bring it back. How can they have ONE PERSON conducting the tests? Our appmt was for 11:40 Test was done at 1:30, system went down and now it's 2pm and still no license... read more

I went to get a replacement of my driver license in miami let me tell you I sm handicap and they treat it me very nice super nice . Thsnk you so much it really helps to have nice people specially when I am handicap read more

Amazing DMV service! Everyone is so polite and accommodating! Lily helped me to the last minutes! Thank you so much, LilyTalahasse has my medical record messed up! Lily went out if her way to call me to come back since she got them to correct the issue! She saved me a trip having to go back the next day, from Miami Beach to here read more

DO NOT BE SCARED AWAY FROM BAD REVIEWS. If you do not have an appointment come on a weekday (I came on a Tuesday) between 330AM-4AM and you will guarantee leave before 930AM. I arrived at 4AM (already 18 people in line) and was out by 850AM. Staff is actually very nice, they just don't deal with the bs. Come prepared with the documents you need and it'll go smooth. You're welcome :) read more

Servicio pésimo, las trabajadoras con muy mala forma. Solo te atienden con cita, dicha cita hay que obtenerla por teléfono, teléfono que nunca responden, yo llevo más de 5 meses tratando de hacer una cita para mi licencia, y para colmo si necesitas informarte debes hacer una fila enorme total para que no te resuelvan nada. read more

Terrible customer service and a sh*t security guard. It's not through appointments or show ups they help whoever they want whenever there's an opening. No order of control read more

Long lines but it moves fast .... line was out the door. Still got my license renewed in about 90 minutes. Service was good and super friendly. read more

Driver License Service Center - Line goes out the door - Departments of Motor Vehicles Near Me - Miami, Florida

Thank you Arthur for helping me today you were amazing and fast hope to see you again

Worst DMV in FL!!! Came by 11am for an appointment for driving test, it was kinda empty, no people. But anyway I spend around 3 HOURS OF WAITING. And they said we have a lot of people in a line. LIARS. For 3 hours only 3 guys were tested. 1 person per hour. Are you kidding???? read more

I was surprisingly impressed with them. Of course there was a line when I got here. It was around 1:30pm with an outside line of about 15 people. Then around 2:05pm I was let in with a group of people. As soon as the group and I was in we were lead to various lines (we were spread evenly) and just like that a nice lady with short curly hair helped me. Unfortunately, my purse had been stolen from my car so it was a breath of fresh air to come across nice people when going through something negative....to my surprise it went smoothly. I told her what happened she asked for my name, address, and social security. That's all! She took my picture asked me a few other questions, directed me to another nice woman paid her $25, asked to be sitter and that I'll be called. 15 min later I was called got my license and left at 2:31pm. Painless! I'll definitely come back here if I need help. read more

Why does the Florida highway safety and motor vehicles send you the option to renew your license on line and when you fill it out gives you a customer number but doesn't allow you to pay. I called several times and was on hold for over an hour multiple times. I was obligated to come to this driver license Service Center to hurry up and wait! I asked several people how I could have avoided yo come in and all they knew to say was "I don't know!" In a rude tone. I am just glad I came at the end of the day before they close the doors! Seen it happen before, where they see people approaching and they close the door in their face. I felt bad for them. I know the importance of a license. Did not come ready for a picture! When going to any driver license center pack patients and a bottled water! It is 3:30 and they already sent someone to the door!! read more

Unbelievable, more than 3 hours waiting for a scheduled appointment. Tons of people without scheduled waiting, and waiting room chairs to close making it dangerous to spread any virus. Wake up FLHSMV you need to upgrade your service. read more

you will wait several hours standing outside. People are nice though. They made me move chairs twice

Do yourself a favor and request an appointment. Otherwise, you will be waiting an extremely long line. With an appointment, I was in and out within a good 15 minutes. Quick service. read more

Driver License Service Center - Departments of Motor Vehicles Near Me - Miami, Florida