I had a very positive experience at the Driver License Office at Mall of the Americas on Flagler…read moreStreet. I would like to especially thank Supervisor Leonora and Jennifer at the front window. They were professional, patient, and very helpful. Their knowledge, kindness, and willingness to help made a stressful situation much easier to handle. Excellent customer service like this deserves recognition. Thank you, Leonora and Jennifer, for your outstanding assistance and professionalism.

I had an appointment @ 9:30 waited patiently while I watch the girl taking phone number in cohoots…read morewith the Black Cuban Lady with the purple hair bring people in and serve them right away. My name came on on the ticker tape from 7th to 1st then back to 4rth then completely of the list once I complaint to the Cuban lady I was misterioulsy placed first in line. this was 10:45 before I had to complaint. the whole place is what is wrong with Un supervised government runned businesses. Specially in Miami where the Cuban scam is happening for money. I have gone to other places in Florida and there is respect and customer service. These people are nasty and bunch of scams. They have Guys standing around selling spots and no one investigates this crap. Fing third world srap.

We had an appointment but never imagined it would be so smooth and fast!…read more In and out in less than 30 minutes. The people working there are very nice, organized and professional.

I was dreading going here today to update my license. I was so wrong. I arrived 10 minutes…read moreearly for my appointment and was met with a kind and professional woman who showed me the place to wait for my appointment. She checked my paperwork handed me a number and sent me in to wait to be seen. I was called 2 minutes later at 11:32, my appointment was for 11:30. I was taken care of by another thoughtful and professional person. I signed the necessary forms, paid my $25 and received my new license and left by 12:05PM. Every person who helped me was terrific. Make an appointment, arrive with a smile, be appreciative and take note of the endless hard work all these people do, and say thank you.

This DMV is SO organized and the staff is so helpful and friendly! I love that they have the person…read moreat the front ensuring everyone that goes in has everything they need to avoid anyone taking up time once inside. I was in and out within 15 minutes! I did have an appointment. I know DMVs have bad reps but this one is honestly amazing. :)

The people are rude. They threw slick remarks at me the entire time I was in the line standing just…read morebecause I was ahead. It's definitely the ghetto of the dmv. I don't think people realize Spanish people know English too.

I made an appointment to renew my drivers license online. When I arrived for my appointment…read moreeverything was very organized. There was a very polite attendant ready to get your information and answer any questions. I sat for a few minutes until the time of my appointment and was called by my attendant. My attendant was a lady by the name Noor. Noor was very kind and patient. She was very clear with her instructions and made the entire process very calm and easy. My experience at this location was incredible. It was quick, not complicated and the attendants could not be more polite. 1st time It has ever been a positive experience at the Drivers License Center. And Ms.Noor thank you for treating me with so much care.

I had a very disappointing experience at this location. I drove all the way from Pembroke Pines,…read morewhich took over an hour, because the center there had more than 200 people waiting in line since 12pm and it was 2:30pm with no movement. I remembered this location at Kendall from when I used to live nearby and always thought it provided good service. When I arrived, Maria and a security guard were taking down the stanchions. I asked if I could still go inside, and they told me the office was closed and only at that moment attending appointments. This was extremely frustrating because the website says the center closes at 5 PM, yet I was told they were already closed at 4 PM. There was also no clear information online that this location is appointment-only and does not accept walk-ins. Even after explaining that I had driven over an hour to get there and they can see that my driver license address is not from this county, there was no effort to assist or provide guidance, which felt very dismissive and unwelcoming. If this location closes earlier than advertised or does not accept walk-ins, the website should clearly state that so people don't waste their time driving long distances. The lack of communication and guest service here was very disappointing.

My wife recently visited the DMV for a simple name change with all the proper supporting documents,…read moreand the experience she had with a representative named Gilberto was extremely unprofessional, rude, and unacceptable. From the start, he was condescending in tone and dismissive of her questions. Instead of providing clear guidance, he gave incorrect and inappropriate information, including a shocking and offensive statement that "American citizens donate 99.9% of the time and Latinos do not 99.9% of the time" when discussing organ donation. This is not only factually false but also discriminatory and unprofessional to say in any workplace, let alone at a government office. On top of that, he erroneously cancelled her appointment during their interaction, which caused further frustration and wasted her time. When he asked if she wanted to register to vote, she said yes, and when she answered what party she wanted, he visibly made a face of disapproval. That kind of behavior has no place at the DMV, where staff should remain neutral and respectful. Throughout the interaction, Gilberto was dismissive, rude, and clearly unwilling to treat my wife with basic courtesy. He acted in a way that was low-vibrational, unprofessional, and cowardly--speaking to her in a way that he would not have dared if I had been present. People like this damage the image of the DMV and further erode public trust in an institution that should serve everyone fairly. My wife went to the DMV for a straightforward name change. Instead, she was subjected to disrespect, false information, and poor service. The DMV needs to take accountability for this type of unprofessional conduct and ensure employees like Gilberto are trained--or removed--so others don't have to endure the same experience.

This place needs to be shut down! The office refused to allow any special support for those in…read moreneed, and told us anyone with a disability should be able to support themselves. The lady in the photo was especially cruel, told us we weren't welcomed there and that only "normal" people were allowed to check in. The security guard in the photo mocked my client who needed help with translating and tried to bully her using his authority. What a disgusting bunch of barley humans.

If I could leave zero stars, I would you get to the place right before six and they tell you that…read morethey're closed. There's businesses listed at their open till 630. They need to fix that because they always close at six on the dot so they're leaving 30 minutes prior.. do not waste your time go to another location because in this location, they do not like to work

Es una falta de respeto que te cobren el parqueo 6.45$ cuando vas a pagar por un servicio, siempre…read morehay muchas personas y me parece abusivo el precio del parqueo.

This is the second I come here because is easy from podiatrist office I try to replace my handicapp…read moredecal but I send my cuz she's elderly seems some lady took over my papers super ride they should have people working like that. If they don't like to work with customer service she was so rude. She has no patience for the elderly.

The service at Bird Road Auto Tag was incredibly efficient and friendly. They handled my vehicle…read moreregistration quickly and answered all my questions with a smile. I was in and out in no time, which made a potentially tedious task very pleasant.

Needed information on property appraising, so I went by the South Dade Gov't Center yesterday to…read moresee if I could speak with someone for advice. Went to the 2nd floor, to the Property Appraiser's Office, which was crowded with people waiting to be seen. I said excuse me to the employee to ask my question (she had glasses and brown hair, was working on 2/22 around 2pm), and she was extremely rude. She said I had to sign in. I said I don't know where to sign in, and I only had one question, and based on her answer I don't even know if it would make sense signing in and waiting. She said she didn't have time to answer questions, and that when people ask her one question, it's usually followed by 3 or 5 more questions. Very rude, dismissive and curt. I understand you're busy, but you're in the customer service business. It pays to be kind! Especially as a government employee.

the free parking is always packed so expect to park far and walk…read more there is security checkpoint at the entrance into the building so leave all your weapons and illegal contraband inc ur favorite hash pipe in the car or you will have a new set of problems to deal with aside from the original reason why you are here in the first place. the reason for the 2 stars is based on and because the whole system stinks like a fresh pile of horse manure... the online system is a joke and i truly believe that it's by design... you are supposed to be able to take care of your traffic citation online whether you hoose to contest it or not how can you do anything if that stupid citation doesn't even pull up and this is waiting up until the last day before the 30 days is up!?!?!? the bright side is that if you show up in the morning on a thurs, chances are that you will get served (pun intended) shortly. there is an old "take a number please" sign of what used to be their old ticketing system and has since been replaced w an electronic ticketing system on the wall in across from the old ticketing system. they were at a018 and in 40 mins i got called (a055) so that deserves one star. so be patient! and stand up for your right if you believe you have been wronged! and if you know you are guilty as sin, then get your best poker face going! either way, good luck folks! btw: the other star is for the parking spaces. they are actually spaced out nicely so that minimizes your car from getting dinged and/or scratched.

They were quick , and friendly enough while offering information . If you get there early, the…read morelines don't really fill up as it's an out of the way location...

I had stopped by today Thursday this afternoon around 2pm to pay citations and to renew my drivers…read morelicense here and it was a bit disturbing. The county clerk that I spoke to, David Serra was not only hostile with his tone of voice but his hand gestures as well. He kept cutting me off when I asked a simple question. I asked if he was ok and he replied "no, I am not ok. I am insane. " Verbatim. I apologized and was too afraid to ask why my reinstatement on my receipt said traffic school when I had completed that online. I left feeling unsafe and hoped it wasn't a mistake being charged again for the traffic school. Also, I really hope he gets the medical attention he needs to prevent him from treating others in the future less than. As far as the experience at the dmv across the hall, it was the complete opposite. Shirley was informative, courteous, patient and respectful. Maybe David Serra can learn from Shirleys exceptional service? I left within an 2 hours. Discouraged from all the fees, and Davids inappropriate behavior, but relieved that at least one employee enjoyed their job.