CONTINUED Now I…read moreagree these issues are fixable. However the next incident was just Not Acceptable. As I stated before, this was our first outing. We got our RV ready to leave the camp ground. Bob helped us get ready. After getting all hooked up. We went to the Dump Station. Bob did his first. Then we, Bob and I, hooked our RV to the dump station. As we were cleaning the black tank, poop started coming out. I told Bob, "We Did Not Poop in the RV toilet." However the poop kept coming and coming. It was Totally Disgusting and Sickening. We did the tank cleaning twice, and poop was still coming out. I was in a state of disbelief and shock as were Nancy, Bob and Diana. On our way home we called The Fun Town RV, Waller office. We explained to the person who answered the phone the situation. She said they were open and to bring the RV in to them. When we arrived at Fun Town RV. The sales lady on duty that day helped to calm our spirits. She advised us to talk with Mike the manager on duty. He said the things that went wrong could be fixed and that the black tank could be cleaned. "It's just poop." Really. I agree the things that broke could be fixed. However, to us, the poop situation was just wrong. As I stated before the poop just kept coming and coming. I also stated we did pee in the toilet but did not poop in it. What if we peed maybe just one more time. Who knows. This RV should have never left the Fun Town RV facility, let alone been sold to someone with the RV full of CRAP. We left the RV in the hands of Mike on July 13, 2025. We came in the next day July 14, 2025 and talked with Mike and went over the problems with The Service Advisor. On July 18, 2025 we had not heard from anyone on the RV to we went to the facility. We Spoke with JR. We asked for our money back on the RV. He said that Fun Towns policy does not allow refunds or buy backs. He would get back with us on the value of our RV for a trade in on another RV. We did look a a few RV's. On July 22, 2025 we had not heard from anyone yet. We called and talked with the service advisor and she said the RV is still in the shop. We informed Fun Town RV we would be out of town on July 24, 2025 through August 3, 2025 and they could reach out to us anytime. We asked at this time to speak with someone from corporate office. JR had Casey(From the San Antonio Office) to call us. Casey did call us while we were in Indiana and offered us some options. After hanging up I realized I did not request anything in writing. I called his office back the next day and left him a message asking for email confirmation in writhing of the offers. On August 3, 2025 we arrived home and had not received any confirmation. On August 6, 2025 we went to Fun Town RV and talked with JR. We inquired about getting the email. He told us that Casey had asked Mike to write something up for us. However as of August 13, 2025 we have not received anything. We found out on August 6 from the service report that the Black Tank was clogged. Wow. Even after all the poop that came out of it on our camping trip. As previously stated, "unacceptable." Trust and integrity are important to us. We have lost our trust in Fun Town RV. We feel the communications are poor. I will say the only person who really reached out to us was Cyndi Amendt. She has given us the most information and been up front with us. We put the RV up for sale at RV Station in College Station, Texas, a REPUTABLE consignment lot. When they did further inspection they found there had been a previous leak and repair at the back of the RV. The leak was apparently fixed before we bought it, however the damage had already been done. There is water damage to the front as well. We had to file an insurance claim to get it fixed. It is in the shop now awaiting parts. We have to pay the $2000.00 deductible plus we are taking a loss on the resale of the RV. We were going to just let this go until we found out about this latest issue. We have been dealing with this issue for far too long. Our CONCERN is that your company needs to take better care of their customers. We were sold a lemon. We feel this whole issue was your company's fault.

Terry Derby was very helpful! He was very knowledgeable. Answered all of our questions.read more