Was sold a truck with a leaking window (2021 sierra) now I'm getting harassed by the sales person…read morefor leaving a bad survey cause my truck has a defect.(he texted me how he was going to gang up with other employees) Now I'm never going back and will have to find another dealership to fix this warranty repair.

Was not impressed at all when I took my car in to talk to someone about repairing the damage to my…read morecar done by hitting a deer. I was referred to as darling and he spent more time discussing a botched job done in 2012 by another dealership than the current damage. He also seemed very arrogant as well. If this is how he talks to people that are considering bringing their business there, then I don't even want to imagine what he is like to deal with if you bring your vehicle there and have a problem with the work they do. I'm not willing to even give them a chance.

I will never deal with Wharton Ford again. They fired my sales man Johnny when I was trying to…read moredeal on a vehicle. The service guy hung up on me when I called to cancel a part I ordered. I have never seen such poor business in a small town. I would recommend spending your hard earned money somewhere else.

I didn't end up buying a car from them but key thing is NO MVA, no BS. They would even honor my…read moreFord supplier discount had I ordered a vehicle. The Fords available did not meet the wife's amenities requirements, so we went elsewhere. But no complaints, I will probably order a truck from them soon. Go see Jamie, he will fix you up.

Stopped by the dealership and test drove a truck. I asked the salesmen to email their best…read morewalk-out-the-door price. They sent a price that was $5k higher than the online price and they added dealer items for nitrogen and glass etching for nearly $1,000. Why play these games being a small town dealership. I have no intention of buying from them after this treatment.

Steve worked with me to get the oil change completed since I live in Rosharon. That was the fastest…read moreoil change ever!

HIGHLY RECOMMEND!!!…read more Great people and service. Teresa in the service department is amazing. My car broke down and they did everything to help me and greatly appreciated.

I love the dealership side, but the mechanic side is a joke. My car overheated and I took it to…read morecavendars to find out the problem and get it fixed. Well $500 was charged for the housing of the thermostat. I was like cool least it will work now. So I thought... I was stranded on a highway in the dark with the vehicle over heating again. Which was the same issue I had cavendars look at and fix. So took the vehicle back to them and they put it on the pressurizer system and only found a small leak in the lower radiator hose. You would have thought they would look at the system as a whole in its entirety to make sure it was fixed properly. Well made an appointment to get that issue fixed and another $300 later the car is still leaking coolant!!! They will be hearing from my lawyer.

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

People need to be aware of the cheating games these people play. I was pre-approved by GM to pick…read moreout a Colorado. I meet with a salesperson and test drove a Trailboss. The add was online, plus instant cash off, (which is crap), and I liked it and going to pick up the truck on Saturday. When I arrived there, I was meet with a different salesperson who looked up my name, he said yes, I was pre-approved. When all went to finance, this is where the lies began. he then lied about the deal I had, by passed my preapproval, and went straight to a company they get kickbacks from, with a crap offer, that any person buying there should be aware of their games. with what he came out with, in 5 years, I would pay 20,000 in interest. I was approved in less than a minute with my credit from GM. beware of these people, they would lie to their own mother

Typical BAIT and SWITCH AVOID these LIARS! They are part of Keating. Spoke with sales manager…read moreTrey and was told truck was available but getting some repairs. Drove 1.5 hours and was handed off to sales guy because Trey had stuff to do yet he took lunch early to meet with us when we arrived. LIAR! Walk the lot with sales guy asking nosy questions can't find the truck. Comes back out no keys and magically the truck just sold (after sales people hounded me with texts and emails and phone calls). Tried to get us to buy something else. avoid their BS games. they should be ashamed of themselves.

AVOID THIS PLACE AT ALL COSTS! I don't typically leave bad reviews, but this experience has been…read morebeyond frustrating, unethical, and financially damaging. My husband recently bought a car from this dealership, and it has been a complete nightmare from day one. The car was not as advertised, arrived with a dent, and was missing the air compressor it claimed to include. We've had issue after issue ever since. They were responsible for issuing the license plate, and it took forever. We barely drove the car and immediately noticed more problems: The starter button was delayed, the windshield wiper fluid sprayer doesn't work at all, and just three weeks after purchase, the check engine light came on. A trusted mechanic confirmed transmission issues and said the battery needed replacement, explaining the starter issue. This is not just bad luck, it's clear the car was sold to us in defective condition. Even the mechanic we took it to said we should complain about being sold a lemon. To make things worse, the "forever warranty" that they constantly bring up covers very little. We attempted to reach out to the dealership to find a solution, and guess what? They GHOSTED us. The sales rep, MAURICIO, completely disappeared and showed zero accountability. The finance person and sales team were eager and quick when it came to closing the deal, but as soon as we needed help, SILENCE! The most shocking part? After my husband signed the financing agreement under a specific monthly payment, they sent him a new contract AFTER signing, claiming the bank required higher monthly payments. Completely MISLEADING and UNETHICAL! We are now out $1,800 for repairs on a car we've barely used -- while still making loan and insurance payments. When we finally spoke to the GM, all he agreed to help out with was the bad battery. He quickly retracted that offer when we asked for all relevant documents to be sent to us. They pulled a classic yo yo financing scam on us and all we wanted to do was speak to someone about our options. This was apparently too much for the GM so he won't even help with the battery now. There has been no accountability and NO HELP at all. This dealership lacks customer service, integrity, and basic respect for its customers. We are now filing a complaint with the Better Business Bureau and pursuing legal counsel for consumer protection. We are also requesting full documentation of the transaction. If you're thinking of buying a car here, DON'T. If something goes wrong with your vehicle, you will be completely on your own. This dealership will ignore you, avoid responsibility, and leave you with a defective car and a financial burden. Please, do yourself a favor and take your business to another local dealer.

I have never had purchase that went so smoothly and we left very happy! The manager Brandon…read moredeserves a major RAISE! He went out of his way to help us with the purchase and made sure we were happy. We will be lifetime customers because if him.

Never in my life of trying to buy a new vehicle I experience the service I received from this…read morecompany I would never ever come to this place of business again bad customer service from management to salesman please be aware treat you like shit

The team here was AMAZING!!!! I can not say enough good things about this dealership and service…read moreteam. I would bring my car here every day all day if I lived closer and buy my next vehicle from here. I was taking a road trip from South Carolina to Arizona. As I was getting off the Highway my water pump broke and radiator fluid went everywhere. The team here was able to get me fixed and on the road again the same day!!!! They were caring and thoughtful and patient with me. I can not say enough good things.

Honest repair work. Repairs done on time with quotes Great…read moreservice! Highly recommend Burt for your auto repairs!