My car battery went dead. After I was able to jump it off, I called this store and asked if I could…read morecome buy a new one (gave the make and year of my car) and have them replace it. He told me sure, come on. Luckily I left it cranked while going in bc when I asked inside the guy changed his mind and said he could not do it. He said I could buy the battery there and take it to a mechanic? I declined, went down the road to AutoZone and they put the battery in for me no issues.

I now visit this store for my car replacement needs. The welcome that I received from the opening…read morestaff was warm and pleasant. The service is great and Twiana is a breath of fresh air for this store. She is very knowledgeable, kind and helpful at all times when I visit the store. I will surely return for my car care needs. #ahappycustomer.

After a call from the service manager, my issues have been resolved, but it shouldn't be…read morecomplicated in the future. I hope it's always good to have a proper explanation of what's going on, and I feel as if the service manager was the first person to give me a straight answer For this current issue Thank you so much

Review for Fayetteville Ford…read more I want to start by saying our salesman, Alexis, was fantastic -- a respectful, knowledgeable young man who genuinely tried his best to get us to the OTD (out-the-door) price we were targeting. He communicated well and never pressured us. Unfortunately, the experience with management was disappointing. We received repeated pushback on our price until we informed Alexis -- out of courtesy -- that another dealership had immediately agreed to our $43,000 OTD price on a comparable Big Bend Bronco. Alexis went back to his manager, who suddenly became more flexible. The manager asked which dealer it was (we didn't disclose), then claimed that dealer would add fees, do things wrong, and so on. Suddenly, they were able to match the $43K OTD -- we appreciated Alexis for making that happen. We were told everything was good to go, and Alexis confirmed the car was ready. After confirming there would be no down payment, we were then told the APR was 10%, even though we had already been approved with Ford Credit at 7%. The manager backtracked when we pushed, saying, "Oh, I didn't see that," and that someone would call back after checking with Ford Finance -- we never got a call. We still went to the dealership that evening to finalize paperwork. After a 2-hour wait, we were brought into the finance office where the finance manager began pushing GAP insurance and an extended warranty. We politely declined both, and he initially agreed to remove them -- but then "went to double check something." He returned and said both GAP and warranty were now required, claiming they were "losing $2,000 on the car" and needed to make it up on the back end. To make matters worse, the manager himself came in to reinforce this, stating the add-ons were not optional -- which is not only misleading but likely a violation of fair lending practices. This entire exchange is documented and recorded. We walked away from the deal. Bottom line: OTD means Out The Door -- not OTD "plus required GAP and warranty." This was a disappointing and deceptive experience that undercut all the hard work Alexis put in. A family-owned dealership should hold itself to a higher standard than this. We would not recommend based on how management handled the sale.

Everywhere local was like 5 week wait? ! They got us in in 2…read moreand did a great job. Good communication!

My Mercedes Benz needed a paint job for the front bumper had chipped paint. They painted my bumper…read moreand did an amazing job. The receptionist was super nice. The mechanic I spoke with was very nice and explained the process. It took 5 days to complete the job just as they promised. When I picked up my car they Cleaned it and it looked brand new. I am a forever customer. Thank you much.

Excellent customer service. The older gentleman help me out…read morewith the windshield wipers and headlights cleaning kit. Very patience and courteous.

Minimal inventory on the shelves. EVERYTHING I needed "can be ordered and here in a couple days."…read more No thanks. I went to Wal Mart and got 95% of what I needed. Cash flow problems prevent them from having an appropriate inventory.

I have stopped in here a couple of times for minor items like wiper blades or tire valve caps…read more Both times, the items were easy to locate and checkout was handled quickly. I haven't had to ask the staff for help, but they seemed friendly in my minimal interaction with them. This is a fairly convenient auto parts store for me to visit, so I plan to continue to use it.

I would be lost without the fantastic staff at this location. Knowledgeable and fast at finding…read morewhat I need. I have never had a bad experience and I shop here often.

owner is very prude and rude . also very racist . I came for a part and no one offered to help me…read morenor did they even acknowledge me . When i found what was needed and made it to the desk the greeting and check out was very rude . definitely won't be back to this NAAP auto store .