I'm pretty sure that management is trying to fill in so they can get a break at this location. I…read moreget it but, just be prepared for horrible customer service and no real response or help with problems. So disappointed.... I won't be back. Looks like I'll be going to O Reillys from here on out.

January 1, 2023, I was 1.5 miles from my home at a traffic light on McDonough Rd. I drove on a…read moregreen light and all of a sudden a police car was behind me for me to pull over. His reason for pulling me over was because my license plate light was out. NOT THE brake, tail, etc lights. You could still see the license plate. I was let off with a warning. I was exhausted after church services back to back so I tried to rest and it was still bothering me about my plate light. I got up and found the closest place with my car's make and model light was Autozone on Lanier Street. I called and spoke with Marjorie. She was so kind and said I'll be here and we'll try to help you change the light. She's that lady with "girl power magic" go getting attitude. She tried and even went on YouTube to see how to change the bulb, because couldn't figure it out but tried very hard. The Asst. Store Mgr. Caleb stepped in and he too went over and above to help me. He seemed familiar and was able to change the light bulbs for me. I was grateful the Lord put two kind spirited people at that store to help me, because I was very bothered by that stop by the officer. If I ever need any other auto supplies for my car I'd definitely go back to this store, because they were kind, had stellar customer service, and pro active. All done with a smile. God bless you both Caleb and Marjorie.

My car battery went dead. After I was able to jump it off, I called this store and asked if I could…read morecome buy a new one (gave the make and year of my car) and have them replace it. He told me sure, come on. Luckily I left it cranked while going in bc when I asked inside the guy changed his mind and said he could not do it. He said I could buy the battery there and take it to a mechanic? I declined, went down the road to AutoZone and they put the battery in for me no issues.

I now visit this store for my car replacement needs. The welcome that I received from the opening…read morestaff was warm and pleasant. The service is great and Twiana is a breath of fresh air for this store. She is very knowledgeable, kind and helpful at all times when I visit the store. I will surely return for my car care needs. #ahappycustomer.

I'm giving this dealership three stars mainly because I've been a customer for over seven years…read more Each time I bring my car in for service, it seems like something else goes wrong just a few days later. Initially, I thought it was just my imagination, but after reading similar reviews, I realize it's not just me. Omg, the reviews are horrible. How did I miss this?!! Recently, I took my car in for a new tire, and a month and a half later, I found that exact tire flat. A mechanic informed me that whoever installed the tire failed to seal it properly, leading to the air leaking. Unfortunately, I had no spare, so I had to drive to a safe location to arrange a tow back to the dealership. When I questioned why I should pay for a new tire when the one they installed was faulty, they suddenly showed me a picture of a nail in it. Lol It was frustrating to see that they didn't attempt to patch it and instead charged me for another tire. This experience and other issues over the years have made me reconsider my loyalty. Additionally, my trunk was not functioning correctly, and they quoted me $1,100 for repairs. It turned out that the issue was related to a recall, and once that was addressed, my trunk started working again. I'm done !!!!

Review for Fayetteville Ford…read more I want to start by saying our salesman, Alexis, was fantastic -- a respectful, knowledgeable young man who genuinely tried his best to get us to the OTD (out-the-door) price we were targeting. He communicated well and never pressured us. Unfortunately, the experience with management was disappointing. We received repeated pushback on our price until we informed Alexis -- out of courtesy -- that another dealership had immediately agreed to our $43,000 OTD price on a comparable Big Bend Bronco. Alexis went back to his manager, who suddenly became more flexible. The manager asked which dealer it was (we didn't disclose), then claimed that dealer would add fees, do things wrong, and so on. Suddenly, they were able to match the $43K OTD -- we appreciated Alexis for making that happen. We were told everything was good to go, and Alexis confirmed the car was ready. After confirming there would be no down payment, we were then told the APR was 10%, even though we had already been approved with Ford Credit at 7%. The manager backtracked when we pushed, saying, "Oh, I didn't see that," and that someone would call back after checking with Ford Finance -- we never got a call. We still went to the dealership that evening to finalize paperwork. After a 2-hour wait, we were brought into the finance office where the finance manager began pushing GAP insurance and an extended warranty. We politely declined both, and he initially agreed to remove them -- but then "went to double check something." He returned and said both GAP and warranty were now required, claiming they were "losing $2,000 on the car" and needed to make it up on the back end. To make matters worse, the manager himself came in to reinforce this, stating the add-ons were not optional -- which is not only misleading but likely a violation of fair lending practices. This entire exchange is documented and recorded. We walked away from the deal. Bottom line: OTD means Out The Door -- not OTD "plus required GAP and warranty." This was a disappointing and deceptive experience that undercut all the hard work Alexis put in. A family-owned dealership should hold itself to a higher standard than this. We would not recommend based on how management handled the sale.

Everywhere local was like 5 week wait? ! They got us in in 2…read moreand did a great job. Good communication!

My Mercedes Benz needed a paint job for the front bumper had chipped paint. They painted my bumper…read moreand did an amazing job. The receptionist was super nice. The mechanic I spoke with was very nice and explained the process. It took 5 days to complete the job just as they promised. When I picked up my car they Cleaned it and it looked brand new. I am a forever customer. Thank you much.

Excellent customer service. The older gentleman help me out…read morewith the windshield wipers and headlights cleaning kit. Very patience and courteous.

Minimal inventory on the shelves. EVERYTHING I needed "can be ordered and here in a couple days."…read more No thanks. I went to Wal Mart and got 95% of what I needed. Cash flow problems prevent them from having an appropriate inventory.

I have stopped in here a couple of times for minor items like wiper blades or tire valve caps…read more Both times, the items were easy to locate and checkout was handled quickly. I haven't had to ask the staff for help, but they seemed friendly in my minimal interaction with them. This is a fairly convenient auto parts store for me to visit, so I plan to continue to use it.

I would be lost without the fantastic staff at this location. Knowledgeable and fast at finding…read morewhat I need. I have never had a bad experience and I shop here often.

owner is very prude and rude . also very racist . I came for a part and no one offered to help me…read morenor did they even acknowledge me . When i found what was needed and made it to the desk the greeting and check out was very rude . definitely won't be back to this NAAP auto store .

I only dealt with GA RV Pros on line, due to trying to fix a hitch in a timely manner. The…read morewonderful lady on the phone referred me to someone locally who WOULD have the parts we needed to get back on the road with our Fifth Wheel. You can bet I will be checking them out when or if I need anything else.

All the techs & office personnel were wonderfully helpful. Robert is at the front desk & although…read morehe never once returned my phone calls when I left him a message if I got thru to him on the phone, he was very helpful. I am not sure why it took so long to replace a mirror & the cloth on my awning (probably waiting for parts?) but I took my RV in on 11/7/23 & just got it back on 3/1/24. There was an issue where they were sent a wrong part & that took another two weeks to resolve? All the work was done well though & like I said everyone was very friendly.