Called for a ride said it would be no more than 20 minutes, then 45 minutes passes, then I called…read moreand they said it would be just "a few more minutes," and that turned into one hour and 15 minutes. They arrived 1 hour and 15 minutes after I called. I then did a scheduled pickup, and I was suppose to be picked up at 5pm. Dispatch said it would be no more than 20 minutes at 5pm. I called at 5:30 and they said it would be "just a few more minutes." Then I called at 5:45 and they said it would be "just a few more minutes" and then it turned into an hour. I had prebooked to be picked up at 5 hours before and all they did was lie and give me the runaround. They never offered to make it right when they picked me up. I even talked to dispatch on the two way radio and complained, but I still got to pay full price. Do not, I repeat, DO NOT USE THIS COMPANY!

UGH. If I could give this place a NEGATIVE rating, I would…read more I had a very important meeting to attend in Billings on a Friday. I called about 3 hours ahead of time to "reserve" my car. I had to pay an extra $2 to make the reservation. I needed to be picked up at 10am - to be on the West End by 11am (I was trying to play it safe). By 10:15, I called to check on the status and they told me they were "right around the corner". I called 2 more times after - almost in a panic - before they finally showed up - at 10:45. But, he didn't even pull into my hotel. I had to meet him in the middle of the road. I was p!$$ed. I explained the situation, and the driver said he should be able to make it by 11. Two minutes into our drive, the dispatcher told him that he'd need to make another pickup. He explained to me that with that pickup, he couldn't get me there until closer to noon. UGH UGH FREAKING UGH. OR.... wait! He could charge me another $5 and I could make my ride exclusive. OF COURSE, SIR. I would LOVE to pay you another $5 - on top of my $2 reservation guarantee - to ensure you don't play MR. SCHOOLBUS and pick up 5 other people. FTW. Anyways... he gets me there - with one minute to spare. Fine. I should have called another company for the return.... but look at me - Mrs. Second Chance. I waited for 2.5 hours afterward to get picked up. OVER TWO HOURS. I AM USING CAPS, CAPS, CAPS. YELLING. Never, ever, ever, ever use this company. There is apparently one other cab company in Billings. I'm sure they've got to be at least modestly better than City Cab. PS: Their cars are disgusting, dirty, and look like they could break down at any minute. :(

As with all my reviews, the good n the bad:…read more Positives: 1) Arrived at airport at time he told me he could be there. 2) Friendly driver 3) Had a dog with him, was great, love dogs Negatives: 1) Car was very dirty 2) Factored the time to drive to pick me up into his rate (a first for me) 3) Told me only after we left airport and were driving it was cash only. I would use again, although I did ding 2 stars due to cleanliness and what I thought was a pricey 5 mile trip.

Driver was on time to pick me up from the airport and had his partner and a dog with him. The van…read morewas very dirty and driver stated they are looking for a detail service. The van had strong odor of cigarettes and MJ. Driver and partner were very friendly and nice to me and took me to the hospital to be with my sister. On day I needed to leave we had scheduled for a 4:00 AM pickup and I did not realize that the front of the hospital lobby is closed at that hour so I had to go out the ER exit and walk around with my suitcase in the dark and cold to wait at the front entrance where I had been dropped off. The driver was late, I was cold and it was dark so I was a little scared being a 76 year old woman alone in the dark and unfamiliar area etc. When driver finally arrived, he said that he didn't know he had a "pick up" until 4 that morning. Mind you this had been previously scheduled and confirmed 2 days ahead. Driver was nice enough but wanted to know how I paid and I told him it had been pre paid at time of schedule. Overall I think I would use them again but would hope for a more timely pick up and for cleaner vehicles.

The only way to get a cab in Billings, MT is by reserving a ride prior to needing the ride. No…read moreanswering service outside business hours. You would have better luck with a ride share service.

They charged me 45.00 for a less then 8 min drive at 12 30 at night and I found out later it would…read morehave been less then 19.00 with Uber yellow cab are there's as far as I am concerned I recommend a boy cot on all yellow cab they deserve to be put out of bizzness

I booked at this location in November 2023. The team members at the desk were very nice. After…read moreleaving Billings, we had an issue with the vehicle on day 2 of our 24 day trip. The vehicle had a smell that we just couldn't get past. I spoke with Stacey (back in Billings) over the phone, and she was very understanding and arranged for us to swap the vehicle in Bozeman. I was impressed with her customer service and not making me feel like I was a problem. You know what I mean, if you've experienced it. We extended our trip 2 times and I was able to add the necessary days over the phone with the folks back in Billings, without issue. I've rented vehicles from all the major players, in several cities & the folks I dealt with at this location, were the best.

I had booked a car ahead of time to be picked up at 7PM on Christmas Day…read more I was driving my personal car from Chicago to Billings and planned to drop my car in Billings and pick up a rental from this location. Since we were driving, I knew I wouldn't make it by 7 PM but it would be more like 10 pm. Earlier in the day, I had called this location to find out what time they were open until. I was told they were open until midnight. I arrived at the location around 10 PM...2 hours BEFORE the scheduled close time. The office was closed and there was nobody there. There were cards available so I called the office and left a message. Meanwhile, I checked into an off site hotel soon after which, an Alamo employee named Joseph called to apologize for the inconvenience. Mind you, I had no intention of staying in Billings for the night. Plan was to pick up the car and drive to Columbia Falls. We decided that I would pick the car up the next day in the morning. He also said that when I return the car on Monday, he will be there and he will give me some sort of a break on the rental. I arrived on Monday night to return the car and Joseph wasn't even working that day. The person on duty had no clue what I was talking about. I decided to talk to Joseph over the phone directly. I just got off the phone and am absolutely disappointed at his attitude. I have rented from Alamo on several occasions before but this has been an unforgettable experience. Joseph was absolutely rude, refused to help me and upon me asking why he told me that I should ask for him when I drop the car off on Monday and he will work something out, his response was, he doesn't need to explain anything to me. So, not only did they cause me the inconvenience of driving to the airport when they were closed but also made me pay extra out of my pocket to spend a night in Billings but also this employee has the audacity to speak with disrespect. Yes, I did have a choice to rent from other car rentals but the truth is, I've rented from Alamo for over 10 years now...100s of times and wanted to keep loyalty to them. BIG MISTAKE.