Cat , Cat , Cat!!!! she is amazing , if I can give her a million stars I would do it if Yelp let me…read more. I honestly never in my life was so satisfied with someones work like I was with Cat . She is the best Property manager in the world . her sound judgment on things and her work ethics and her prompt response and experience are top notch . I highly recommend working with this company and with Cat to be specific .

I stuck with this property management company for five years, paying them every month. The one time…read moreI actually needed them, they completely abandoned me. My tenant had an unauthorized cat in my home which is an undeniable lease violation. Professional cleaners found cat urine on the baseboards and cat hair all over the house. They provided a written letter confirming it. I already know what MozeZen is going to say. They'll claim there were no damages which is irrelevant. The $400 pet fee isn't for damages, it's for simply having a pet in the unit. They'll probably also try to hide behind the fact that the tenant was allowed to have service animals. Doesn't matter. By North Carolina law, a cat cannot be a service animal. Instead of doing their job, they refused to collect the fee and told me to go chase the tenant myself. This whole situation reminded me of insurance. You pay them for years, then when you actually need them, they're useless. The broker in charge, who made this decision, wouldn't even speak to me. I was told she had more important things to do. So, imagine you have an issue with a property management company you've been paying for 5 years and the decision maker won't even take 10 minutes out of their day to have a discussion with you. Five years of loyalty for that disrespect? If you just want a basic property management company and never have any tenant issues, they may be okay. But the moment something actually goes wrong, you're on your own. Save yourself the headache and go with someone else.

Incompetent property management company. When an issue arises, they respond with what appears to be…read more25% or less comprehension of what you are requesting and 0% action towards a resolution. They simply provide lip service with a side of lies and hope it will placate you. Glad to own a home now and to be free of this sort of nonsense.

If it were possible Mann deserves zero stars. I've purchased 11 homes in my lifetime all across…read morethe country. Mann is easily the most incompetent and unprofessional agency I've ever encountered. His lack of professionalism and follow through cost his property owner the opportunity to rent his house. Mann was aware that I was coming from nearly 1,000 miles away and had 4 days in which to secure a rental home. His office neglected on multiple occasions to produce a lease despite repeated inquiries. I took the initiative to go to his office and do it myself and bring him the financial terms. I shared that with one of his staffers, who said "that would be good." To my surprise the address ended up being a PO Box in a UPS store! Avoid dealing with this outfit!

They do not return security deposits!!!! You have to fight to get your deposit back,even when…read morenothing is being deducted. They will say they mailed it out, but it will never get to the recipient, and they provide no tracking number to prove it was ever sent. Then they will charge a $35 fee to stop the imaginary check they sent out, and then pretend to send out another check. If you are a renter, I'd recommend finding a different management company!

Poor management staff. As a tenant, they will mark room condition and any stains leftover from…read moreprior tenant. But when you move out, you will still get deducted for that same stain from prior tenant, as if it is your fault for not helping them clean it. As a landlord, you will get deducted for everything the tenant did wrong. They do double cleaning and "touchup" painting charges on tenant move out, and tenant move in. They also scam you by charging "new" appliances from their storage when your current one "breaks", even though you didn't agree to using their "stored appliance". Then they overcharge you for the same exact model you could've gotten cheaper at Home Depot or Lowes'. They also reportedly do NOT keep a ledger, so each month when you receive your "monthly statement", and it doesn't make sense to you? Guess what, it doesn't make sense to them either because they do not keep any track records.

potential property owners and tenants, for the love of GOD do not do business with these scumbags…read more recently completed a two year lease with these clowns for a 3500 sq foot property in Cary. I will say they were fantastic right up to the point i moved in. with in weeks i had a water leak from the master bathroom requiring the master bath shower and tub to be removed and replace, (a three month process). (they knew about the issue before i moved in and did not address it, but painted the ceiling to cover the damage before i moved in.) they will conduct a 6 month review on the property. i get it, no problem but the old man that showed up came with a 360 camera. the same setups that relators use to show case a property. when i refused to let them use the camera they gave me attitude. they kept saying it was in the lease so i asked them to show me where i agreed to this. then they just conducted a walk thru and found now issues. also, it those two years, the washer failed three times and they finally replaced it. then the microwave/oven unit failed and they replaced it after a few weeks. at move out i requested a walk thru and they refused to complete one with me. i had to call three times a day for over two weeks before some idiot answered the phone and told me i would get any part of the deposit that wasn't used in 60 days. but he couldn't tell me what they were going to charge me for. please, rent from anyone else in wake county. absolutely anyone else.

This has been one of the most frustrating experiences Ive ever had with a company. They never…read moreanswer their phone, and even when you leave multiple messages, they simply do not call you back. It feels like they completely ignore their customers.Theyve sent unprofessional, unwanted vendors to my home to handle cosmetic issues I never requested, and in the process left me without access to a shower for several days despite me specifically asking them not to proceed with that work at this specific time. When my AC went out in the middle of summer and my thermostat was reading 84 degrees, I practically had to beg them to send someone to fix it. On top of that, my rent increases every year, and there are random additional fees that are never clearly explained. While I truly love the townhouse itself, I am choosing to leave solely because dealing with this company has been such a nightmare. On the rare occasion you do get someone to return your calls or follow up they are rude and completely unhelpful.I strongly recommend avoiding this company at all costs.

Ron Carter at Highland was wonderful to work with finding a tenant for my rental property. I will…read moreuse Highland Property Management for all rentals going forward. Their communication is impeccable!

As an independant home repair technician having serviced thousand of rental homes and apartments in…read morethe Triangle area I can truthfully say that Highland is one of the few management agencies who respond to our maintenance invoices in a timely manner. They expedite maintenance requests from tenants and owners and have a lot of experience taking care of the properties they manage.

I've worked with David @ Gaskill Realty for property management services for about a year now. I'm…read moreonly kicking myself for not doing it sooner. I came to him after after a very long and terrible relationship with another large local property management company. He's a great property manager. He's personable, down to earth, experienced, and really cares about the happiness of both the owners and tenants. He has wonderful communication and documentation on all monthly expenses. He's happy to work with me on ideas on improving the property in order to retain great tenants and my home's value. Since switching to Gaskill, I've definitely spent less time worrying about my home; I know it's in good hands. Thank you, David and Gaskill!

Awesome experience renting a townhouse from Gaskill. Relocated from Los Angeles and David Johnson…read moremade the process so easy. He was an attentive property manager and took care of all my needs. Can't go wrong with renting from or trusting your property to Gaskill. Highly recommend!

I would strongly caution anyone considering renting through Schambs Property Management. My…read moreexperience has been extremely disappointing and frustrating. When we moved in, the carpets were in unacceptable condition--they had a strong odor and visible urine stains throughout multiple rooms. It was clear they had not been properly replaced or remediated prior to our move-in. This made the home feel unsanitary and not truly livable from the start. We started cleaning the carpet and there were mounds of cat hair that came up as well as baking soda, assuming it tried to be treated superficially before we moved in. We reported everything right away, expecting a reasonable solution. He sent a company to clean the rugs, but the next day the odor and hair was still there. We reported the photos and smell again, and Instead, we were told by Brian (the owner) that they would only replace the carpets if we agreed to extend our lease AND pay for half of the cost--even though this was clearly a pre-existing issue. He would not come visit himself or send anyone to experience the issue first hand either. It is incredibly frustrating to be asked to financially contribute to fixing an issue that should have been addressed before the property was ever rented out. Basic standards of cleanliness and habitability were not met, and the way this was handled showed a clear lack of professionalism and responsibility. We could not afford to move out and pay that cost of moving, plus a deposit on another home, so we had to split the cost and sign the lease. They just had the carpets replaced and the padding underneath was completely stained and visibly destroyed. Overall, this experience has caused unnecessary stress and left us feeling unsupported as tenants. I would not recommend Schambs Property Management based on how this situation was handled.

Great properties!!! I wish I didn't have to leave, had some circumstances on my end I had to leave…read more Would have stayed for at least 5 more years if I could have.

I drove 40 minutes to look at that trashy house on 3013 Avery Street in Clayton that is your…read morelisting. What a dump! Your pictures in no way protrayed accurately thst nasty, moldy smelling house. Too say nothing of how overpriced it is. "Needs a little loving care....It needs to be bulldozed! Shame on you all for trying to deceive the public. If that is how you do real estate business no body should use you. What a joke "sound mind realty" how about crazy mind realty?

If you have had issues with sound mind realty and frusteration with their automated phones system…read morewhich seems to constantly change their rental pricing and charges application fees where the houses stay unrented for 6-8 months which is unusual. I SUGGEST CONTACTING THE NC RREAL ESTATE COMMISION AND FILING A COMPLAINT AGAINST sound mind realty and possibly even the broker in charge (Rane Gretsch ) who uses an automated system to accept phone calls which suggests he knows people are upset with the way he does business. To file a report against this company go to (ncrec.gov) . or call 919-875-3700 and speak to someone at the ncrec. also you can file a compliant with the nc attorney general. Lets help report issues with real estate brokers that dont answer phones and rent properties . A broker who doesnt answer phone calls knows they are doing something wrong!!

This company treated my daughter well for past three years and is ending her apartment lease this…read moresummer due to graduation. Last year, there was something wrong with the refrigerator and dishwasher. Maintenance guy came and looked at them. Called his boss to request replacements of appliances. They did it within two days. Outside of her apartment looks a bit run down but it's worth it for the price and close drive to the campus. Making inside the apartment how you want it... comfortable and cozy can change the whole look inside of the apartment.

This place is unprofessional. If you want to get screwed over rent with these people they are…read moreunresponsive and rude on all accounts.

I have worked with many real estate companies over the past 20 years that I have lived in this…read morearea. I have never found one with a group of Agents so educated and so kind. I highly recommend this company to anyone.

I've only worked with one realtor with this company so it may not represent the company as a whole…read more This realtor (buyers agent for a client buying my house) was very apathetic, horrible customer service, would not respond to time sensitive issues, and basically put me in a financial crisis which could have been avoided if she had shown some commitment to the issues she was responsible for. My realtor (sellers agent) later told me he would not be working with her ever again.