Worst experience with so-called medical "professionals" I ever had in my entire life. I came in…read morefor care with after waiting months to have my emergency surgery. Does anyone know what a medical emergency is/ Anyway,in intense pain i went to front desk barely able to stand. I began to fill out the paperwork and i hadnt even finished before the ghetto Allentown attitude came out of the staff. They seemed to be annoyed I would even have the audacity to seek medical treatment even though i was referred there by a dentist. The attitude and rudeness and hostility towards a patient in an extremely vulnerable state -- that is intense debilitating pain -- was astounding and next the nurse was giving me attitude for not knowing exactly what procedure i was having done as if i have the paperwork or a degree in dentistry which i do not. The nurse set me in the X ray and vanished. Never even gave complete instructions and was mad i couldnt be still while in intense nerve pain shooting through my jaw and skull. The machince hit me at spun around bc i had no idea where she went or that she was beginning the X ray. After I realized the nurse or whatever her position is did not seem to be interested in my well-being i requested a different nurse. They all seemed so offended that I did not have my wits about from the pain and was not sufficiently polite for their liking when I first entered and they seemed to have a personal vendetta against me bc i was not sufficiently polite enough while in a medical emergency. More surprising than the general staff's rudeness was that after being denied my request to speak to someone regarding this unprofessional and uncharitable care that most have come to expect from medical professionals, even the doctor seemed more interested in lecturing me in politeness and blaming me for the rudeness of the staff. He started bickering and arguing me over it! I couldnt believe it. he said something like'not in my house!" Talk about an ego trip. I just wanted the procedure to take the pain away. But at SmileKrafters they say the patient comes first but apparently that is not the case. the doctor then said they dont take my insurance and i would have to go under general anasthesia to which i replied honestly which is my right as a patient that i honestly dont feel entirely comfortable with that seeing how i had been treated so poorly so far. this seemed to offend him as well. That sees to be all they want to do at the office. Dentistry may happen at the office but i guess only if you are extremely polite and never have pain that keeps you from being bubbly and amicable. brought me to the front desk where instead of telling me to go home or leave, the front desk people decided to loudly gossip and lie about me from a few feet away. i asked what am supposed to do and they just kept repeating that i was rude. Absolutely shocked but not also not surprised bc they seem to have crazy egos and they know there is little accountability. They will continue to treat patients as peasants beneath them Iam sure of it. Avoid this place (if you can). They didnt even ask me to leave as i waited at the front desk for directions. they staff started scolding me and told me they would call the police if i didnt leave when i was literally listening to the doctor when he said go to the front desk. God forbid they do any sort of dentistry at the dental office. Dealing with this place is like pulling teeth, something they refuse to do to anyone they deem "rude".

This place use to be legit they make you wait so long. My appointment was at 1pm and I didn't see…read morethe dentist until about three. Smile krafters use to have it together so much of a young crowd work there and really dont speak English fluently alot of playing and joking around. People were just coming in and going ahead of me. This is the worst dentist i have ever been to it should be shut down. SmileKrafters was never like this. Maybe its good for the kids because they have another side to the place. But for the adults forget about it. I should have listened to my daughter in shouldn't have went there. Oh and the dentist at first he was a little aggressive until I told him he better take it easy if he know what's good for him.

I am writing this review on behalf of my best friend regarding what we believe has been an…read moreunacceptable and deeply concerning experience with this dental practice. He has now been waiting approximately seven months for his dentures. During this time, he has repeatedly contacted the office seeking answers and resolution, only to receive delays, conflicting information, and what feels like a constant runaround. He is now being told that yet another appointment needs to be scheduled for September. Seven months without a resolution is unacceptable. What makes this situation even more serious is the effect it has had on his daily life. According to him, he has lost approximately 30 pounds while going without his teeth, and the prolonged situation is affecting his ability to eat properly and his overall well-being. This is no longer simply an inconvenience. It is a matter that deserves immediate attention. Communication with this office has also been extremely frustrating. We have repeatedly encountered situations where staff members appear to have different information regarding his case, making it incredibly difficult to determine what is actually happening or when his dentures will finally be completed. We have maintained receipts, phone numbers, dates, records, and recordings of communications related to this situation. We are asking the practice to review his case immediately, provide a clear explanation for the seven-month delay, and establish a firm and reasonable timeline for completing his dentures. If this matter is not appropriately addressed, we are prepared to pursue the available formal complaint channels, including contacting the appropriate dental regulatory authorities, his insurance provider, and other relevant organizations. We are also prepared to share our documented experience with consumer advocates and media outlets if necessary. This review is not being written lightly. After seven months, patience has been exhausted. A patient should not have to repeatedly chase a healthcare provider for answers while continuing to suffer the consequences of unresolved dental care. I strongly urge anyone considering this practice to carefully research their options and ask detailed questions about treatment timelines, communication, and follow-up before becoming a patient. Most importantly, we are asking this practice to stop the delays, review the documented history of this case, and resolve this matter immediately.

Had a and appointment for one of my children came in 20 minutes early to fill all the necessary…read moreforms out .his appointment time came and went ...1 hour later went up to desk ask why he hasnt been called yet appointment are for a reason .....how would you like to wait 1 1/2 hrs later to be called in been a customer for over 14 years ..Not happy ...

Very good dentists and hygienists who are great with kids. Average front desk personnel. Terribly…read morestressful music from a noisy, out of tune radio station in the waiting room. How about RELAXING music? I've waited over an hour and rarely don't have to wait wait wait. Apparently often overbook. Disrespectful to my time.

HIGHLY recommend! I called on a Monday morning for a fall that occurred Sunday evening. My 2.5…read moreyear old busted his lip and had a very wiggly front tooth. We are not patients (we see a family dentist), so I was worried about getting in. They were able to see us within hours, SAME DAY! My husband took our son and he couldn't rave about Dr. Matt and the staff enough. Our son sees quite a few specialists, so he has 'doctor fear'. However, he didn't cry and fight during the whole appointment. We will be switching both our children to here for routine dental care from here out. What a pleasurable experience!

Our experience here was initially pretty good, until my anxious kid needed a filling. There wasn't…read moreany effort to work around her issues - they dismissed us from the practice to look for care elsewhere because she was "too complicated" - she really wasn't - just needed patience. Now they don't take insurance anymore - a boutique practice with monthly fees is a no go for me. We won't have gone back after resolving issues because they're were OK - and convenient but now that they're building a self pay only business it's an absolute no for us. A shame to see this trend happening in pediatric dentistry all over the place.

My daughter was orignally a patient, they stopped accepting her insurance. I could not get a plan…read moreto which she was covered until recently just to find out they no longer accept that either. This was the only dentist my daughter has actually sat for. Insurance is insurance. I am more than confident you can afford to accept it, regardless of company. Stop being greedy. I would have happily waited MONTHS to get an appointment there. Absolutely unacceptable.

Dr. Marsha is amazing and so very gentle and her assistant was wonderful. I had taken my son to…read moreanother dentist for a cleaning and he didn't bother sitting on the chair. He wasn't comfortable. Here he was immediately comfortable and relaxed at this office. He had work done and was not at all afraid to return to have it finished the next few visits which was shocking to me. They did the work with TLC. Dr. Marsha took her time to thoroughly explain all the options. We decided on a procedure which was less invasive and the right one in my opinion for my son. I highly recommend taking your kid/s here if you want a smooth visit. A wonderful experience!!!

Very friendly, very professional staff! The office is nice, clean and spacious, with plenty to do…read morefor kids in a waiting room. Atmosphere very inviting and hassle free. More importantly, the doctors are very good at what they do, they truly know how to take care of kids, explain all procedures and tools used every step of the way - so it's not as scary!

I wish I could give more stars!! The staff, Dr.Bret, everything, was top tier. My 5 year old is…read morehigh anxiety when it comes to the Dr or Dentist, and Dr.Bret made her feel top priority and like an All Star. She hasn't stopped talking about this experience. We will be back! What an awesome team you have, Dr Bret! We need more pediatric dentists like you!!

From the owner: Dr. Lesavoy is a 4th-generation “Allentonian” who is thrilled to be back in the Lehigh Valley!…read moreBret’s Lehigh Valley roots run deep. His grandfather, Dr. Stanley Stein, was Chief of Pediatrics at St. Luke’s Hospital for 32 years and was a practicing physician in the Allentown and Bethlehem areas for 56 years. As one of his biggest influences, Bret knew he wanted to follow his grandfather’s footsteps into pediatrics - specifically focusing on giving kids the gift of a healthy smile. Dr. Lesavoy and our team aim to provide the highest quality dental care to children of all ages, ensuring healthy smiles from infancy through adolescence. We believe in cultivating positive experiences that set the foundation for a lifetime of prevention and early intervention in dental health. Every treatment we offer is tailored to meet the unique needs of your child, promoting their long-term dental wellness and overall confidence as they grow up.

For the past two years, my son Ethan has been visiting Dr. Kyle, and we couldn't be happier with…read morethe care we've received. Dr. Kyle and his staff have been incredibly supportive and attentive to Ethan's needs, especially when it came time for him to get braces. He also has regular teeth cleanings there. The clinic is always spotless and has a fun, serene atmosphere that makes it enjoyable for kids. I was truly impressed by how helpful they were when I initially called to schedule an appointment; their customer service is outstanding. Ethan is nearly finished with his braces, and in just two years, his teeth look fantastic! A big thank you to everyone at Smile Garden! The Wargo family

I contacted the office today to arrange dental care for my daughter. The receptionist informed me…read morethey typically don't accept insurance, prompting me to consider self-pay. Despite disclosing my insurance, she proceeded to ask for details only to inform me they don't accept new patients with that insurance. This inconsistency was perplexing and led me to avoid this practice. It's fortunate I recognized their approach early on. Ps I told the the receptionist that I would self pay and she said " no I can't do that because she is delta" seems like delta insurance holder are strictly bad. Sounds like a discrimination. SMH.

I signed up for their $299.00 program that included 2 cleanings, 1-2 exams digital xrays, if…read morenecessary, adjunct oral cancer screening and 2 flouride treatments. Any additional work would be discounted by 15%. I had my first appointment, had the exam and xrays done. Was told that I needed some gum work done. they still owed me a cleaning but would not do it until I had the gum work done. I find this unacceptable, I feel I should have the right to decline additional work. they refused to just do the cleaning that I was entitled to. I would definetly not recommend a business that I feel black mails you into treatment you decide not to do for whatever reason. They are your teeth.

This place is fantastic! I saw them for a cleaning a few weeks ago and they were very nice, and…read moreunfortunately found a cavity on my x rays. I had it fixed tonight, which was my first ever filling, and I had a very positive experience! The dentist was very friendly and calmed my nerves. They numbed me with a minty cotton swab and I didn't even feel the Novocain shot. They made sure I was fully numb before beginning the procedure. After that, the cavity filling process was fast and I didn't feel a thing. No discomfort and definitely no pain. The dentist checked in on me throughout the procedure to make sure I wasn't uncomfortable. Hoping I don't get another cavity, but if I do, I'll be coming back here!

they refused to provide care because they dont take my insurance, which was fine. I offered to do…read moreself pay (which my husband had previously done at the same dentist), and they still refused to help me in an emergency with a broken tooth.. I work in medical billing and know for a fact they do not have to run this through dental insurance. this was a joke. the receptionist Olivia just didn't like me because of confusion on our first phone call.

Worst dental office in the surrounding areas. There's nothing more badly that I could say about…read morethis facility, the dentist practitioner/owner. They are disengenous & they overcharge their customers more than any other practice I've ever been to. I have a prosthodontist in Miami, I have another prosthodontist in Berks county, & I have been to many oral surgeons & dentists of all calibers, including one in Los Angeles & like I said before, Miami, more particular Brickell. I am versed in the practices of prosthodontics, dentistry, & persuasion & negotiation. These people are absolutely terrible, unethical, & I would say, never ever go here to Brookside Dental Care. They attempted to charge me over $200 for a consultation of about two minutes. They tried to sue me & ruin my credit, but I won on both fronts. My humblest regards, k.david

HORRIFIC dentist showed no compassion for my child who was very nervous. Told me to sit back and…read morelet him do his job, when asking questions about "mandatory" restraints they used for fillings. My kid has sever trauma from this place, the office staff is even rude and short with people. I've told so many people to never go here and I'll continue to do so. Absolutely the worst business I've had the displeasure of visiting. My kid will be traumatized for life - all medical related appointments are now scary for her. Please stay away from this office.

Best dentist ever!!!! My daughter has been with him forever. He is very professional, excellent…read morewith the kids and just a very kind individual. I would recommend him to anyone who cares.