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    Tranquility At Cobb Hospital

    5.0 (1 review)

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    7 years ago

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    Emory Rehabilitation Outpatient Center - Austel

    Emory Rehabilitation Outpatient Center - Austel

    3.0(3 reviews)
    0.4 mi

    My ankle was bothering me and my orthopedic doctor at Emory sent me here for physical therapy, so…read moreglad I came everyone who works here is Amazing from the ladies at the front desk to the Physical Therapists, it was a great experience and so glad I came here I highly recommend this place.

    I'm not really sure how to rate this place. And I'm also a little nervous rating them while I'm…read morestill being treated. After NOT being able to be treated by Wellstar Ortho due to my only-seems-to-only-read-high-at-their-facility blood pressure issues, my orthopedic surgeon referred me to this place. My doc's office told me to expect a call from them. After a week with no phone call - I decided to call my doctor's office again. They assured me they'd sent the referral and suggested that I call Emory directly. Before ending the call, they even double-checked my file and visually confirmed that they had a fax confirmation. They provided me with the number for Emory. When I called Emory, the receptionist / Office Manager answered the phone shouting and laughing with someone in the background. When she finally managed to stop laughing and calling on the Lord, she said, "Hello?" As though I'd call her personal cell phone instead of a place of business. I said, "Is this Emory?" And she said 'Yes' as though I was an idiot for asking. I explained why I was calling and she said that she hadn't had a referral from Dr. Morrison's office in ages. When I explained that I'd just talked to them moments ago - she told me that I needed to call them back and have them re-send it. I was very taken aback. I'm used to dealing with medical support team members that are a bit more proactive - but I was in no mood to ask her to PLEASE be helpful and just call the the Dr's office on my behalf. So I call my doctor's office again - and of course, they kept me on the phone while they conference-called Emory. We got the same receptionist / Office Manager again. Of course she insists that she never received the referral so Rita (the manager at my ortho's office) sends it over again and roughly 2 hours later Emory finally calls me to schedule an appointment. I asked for an appointment any day between 1 - 4pm - except Wednesdays. She offered me a Tuesday appt at 11am. ??? On the day of my appointment - when I arrived the staff was cutting up, laughing and having a lot of fun. Shouting across the room talking to one another and the patients. The space itself is tiny. The open air therapy room is literally the size of my downstairs family room (yes, my family room is large, but Yikes! This facility is a LOT smaller than I'd envisioned). And I don't begrudge anyone that has fun at work - so no stars deducted for that. Work should be challenging and fun - but as a newcomer, and an extrovert - I admit I found it a bit daunting. I had to put on my actress hat and pretend that I'm an extrovert too. This is just a warning - if you are looking for a quiet, serious, sedated physical therapy atmosphere - this is NOT the place. My therapist, Kristi, was pleasant & seemed empathetic which is always great (and sorely lacking in some folks employed in the medical profession) but there were a couple of things she did that were unique compared to any physical therapy I've ever had. For instance, she told me how many reps she wanted me to do, but then she'd either wander off leaving me lost because I thought SHE was counting my reps. Or she'd stay right there but start talking to her co-worker - which made it difficult for me to do the counts in my head. I kept losing track and then I felt bad - like I'm a doofus because I can't block out background noises well enough to keep track of my counting. She also didn't help me sit up from the table when it was time to go. She was preparing to leave / get off for the day - so I was on my own. (She left before I did thanks to my Who's on First conversation with the receptionist / Office Mgr - below). I don't typically need help sitting up from this position, but I'd pulled a muscle in my side two days prior so I would have LOVED some help on this day. Lol. The icing on the cake was one final interaction with the receptionist / Office Mgr. When I thought it was time to pay - she explained that she wouldn't be collecting payment from me because though she'd verified my insurance, she didn't know how much my visit would be today and that once they filed the claim, they would let me know. She said it would be 25% of their contracted rate with my insurance provider. After a bunch of back and forth - I told her that I would have to hold off on scheduling my next appointment until I know what my co-pay per visit will cost. I still don't understand why she didn't find out what my contracted rate was before my appointment date? She had 9 days to find out. I want my knee 'fixed' - but I've got a mortgage to pay. So right now my therapy is on pause and I'll be sitting here on pins and needles hoping I don't wind up with some surprise $800 medical bill / balance arriving in the mail. 3 stars means A-OK on Yelp so I'm awarding them that because I think the therapists are knowledgeable and caring. And the 3 patients I encountered during my visit seemed to really enjoy themselves.

    Tranquility At Cobb Hospital - hospice - Updated June 2026

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