they won't call you back, they don't take accountability, they don't ACTUALLY fix problems, and take no responsibility. Don't expect good service from Transglobal. Horrible customer service. read more

I was giving arrival time bergen 7 am and 12 pm I called @ 10am to find out if they know what time they are coming thru said no. I called @1130 and they still have no idea I called # 1pm to which they replied they tried to contact 5 time with no response I don't know why they was never mentioned before they had the wrong number. Installer showed up finished the work and left a binh l bunch of garbage laying around and left do not use installers from brick and bricks response to this Was nothing read more

Absolutely horrific service. Over six months, they sent four technicians to try to fix our dripping water dispenser. It's still not fixed and now has a full leak creating a pool of more than an inch of water and ice in the bottom of my fridge. Now my fridge isn't cooling at all and I can't get anything other than a "note added to the file" with a request for dispatch to contact me within 24 hours. I've also been waiting more than four weeks since the last service call for parts to arrive. Horrific. Not worth it. Never buy a Frigidaire, and avoid Trans Global Service at all costs. read more

Avoid disappointment and go elsewhere. We have a 2016 Samsung washer and the door lock stopped working. We have an extended warranty and the extended warranty company subcontracted the repair to Transglobal. The repairman came twice with the wrong part. A third visit was scheduled and cancelled as the correct part hadn't arrived. Now we are receiving conflicting information as to when the part will arrive. I have asked to speak to a supervisor and no one returns my call. We have spent over $200 at a laundromat due to Transglobal's incompetence. read more

This company has no idea what they are doing the warranty company doesn't talk. It took months to actually get our preventative maintenance done. I don't know what else to say but I will never deal with this company again. read more

I purchased a Frigidaire freeze from Costco over a years ago. There is a severe noise issue were experiencing since 2 months and contacted (suggested by Costco.ca) Trans Global Tech service for our extended warranty. It takes a month to get Trans Global technician to show up and diagnosed the problem . I forgot the name of the technician . He spent 14 minutes to solve the problem and left without checking if the issue is resolved or not. The technician seems extremely rude, unprofessional and unskilled. 2 days later the issue come back and this time worst than before. I called the same technician since I had his phone number and he asked me to re-arrange the appointment. I have been calling more than a month to Trans Global CS and always saying someone will call me back to fix the issue. Oct 9 - Nov 21, its been more than a month and nobody called. I'm very disappointed with Tran global' s such unprofessional and rude Tech service. In addition I'm very upset with Costco why they appointed such a lousy company for my extended warranty services. Finally, I'm tired and seeking help either Costco or Trans Global can fix the issue! read more

We purchased a range over two years ago, and had no luck with the manufacturers help centre, or their contract technicians. When the factory warranty lapsed, we contacted Trans Global for our extended warranty. On the first visit the Trans Global technician(Rahman S) diagnosed the problem and advised that he would order the parts. It took awhile for the parts to arrive, and again Rahman attended. He repaired and checked the range for proper operation. We have nothing but praise for the service we have received from Trans Global, due primarily to the efforts of Rahman! Regards, C & G Kiemele read more

I purchased extended warranty for my Samsung Induction range. The oven circuit overheated when using the self clean feature. After over 90 minutes on hold with Transglobal I booked a service call but had to wait three weeks for a tech. Martin arrived and ordered the replacement part. He said it could take a while. I hadn't heard for about three weeks, so called (again I was on hold over an hour) and was eventually told the part had arrived two weeks ago. Why was I not contacted?' So, I booked a new service call, which again was two or three weeks out. A new tech arrived and discovered the wrong part had been ordered. He then ordered the correct part and I received an email a few days later to confirm the part was in. The online booking system scheduled prompted me to book another call to install the part - again about three weeks out. That was booked, supposedly, for today. I waited all day for a tech to arrive. I've called Transglobal three times, with an hour hold each time. They can only email the local dispatch to ask about my service ticket. I hear NOTHING! I've waited over two months to get this 18 month old Samsung range fixed. I'm afraid to use the self clean feature and enter the Trans Global Twilight Zone again. So here I sit. I've managed to reach the toll free booking number once again and all they can try to do is book a new call. Guess what? Three weeks out AGAIN. Truly the worst service experience. read more

Unskilled installation technicians, unacceptable follow-up timeframes, and no respect for consumers. Purchased a dishwasher and installation services from the parent company (Leon's Furniture). - Waited 2 weeks to call them and arrange my own install date when they were supposed to call me within 2-5 business days to arrange an install date. - Modified my work schedule several times for an unskilled installer to come on 3 separate days to install one dishwasher. - Installer damaged the water hose connected to the main water line, flooded my floor, and spent 7 hours trying to repair it himself before telling me I needed to call a plumber so that we could have running water throughout the house again. The plumber was not happy with the damage that the installer created. He repaired the hose and the installer continued to hook up the dishwasher. I was told to pay for the plumber's services (after hours) and I would be reimbursed. - I have not received any follow up after submitting the plumbing receipt for reimbursement and worse--the flooding caused by the installer created severe water damage to our basement ceiling and light fixtures. Neither Leon's or Trans Global will take accountability for any of the damage created by the installer. Trans Global fully denied liability and Leon's just keeps giving us the same story about escalating our complaint. In actuality, these two companies are under the same umbrella corporation yet they have blamed each other for our damages. Super unprofessional and inconsiderate to consumers. There are plenty of other reliable, considerate, and high quality furniture companies and installation services to go with. DO NOT choose Leon's Furniture who will automatically send someone from Trans Global. read more

If you can avoid using Trans Global Service for your appliance repair - do at all costs! I have been waiting for over 11 weeks for a part to come in for our range. We bought the induction range in December - brand new model. First started noticing inconsistencies in the burners staying on in March. Finally called for a tech in June, but he didn't know what was wrong with it (of course it worked for him). His solution was to flip the breaker to reset the fuses. By July none of the burners would come on, and flipping the breaker didn't work. Second tech came out August 25th, took one look at the range and said "you need a whole new control panel - I'll order it". Didn't hear back from anyone for a couple of weeks so I called them. "Part will be in by the end of the week". Great! Didn't hear from anyone, so I call again "Oh, its still on order, should be a couple more weeks". This goes on a few more weeks, "still pending", "still in transit", and an even better response "oh, we don't have anything on order for you". In the meantime, I have been in touch with a manager at GE manufacturing in the USA, explaining my frustration and exasperation with trying to get this brand new range fixed. She is also trying to get a hold of Trans Global to find out what parts are on order so she can check the supply. She never gets a call back. On one of my weekly calls to Trans Global I ask the call center agent what parts are on order and she gives me the part numbers. I relay the message to GE and she says they have plenty of the parts in question, all Trans Global has to do is say that they are out and they'll send some. Miraculously, after more weekly phone calls I am told that the part is in. I am going into week two of the part being "in" and no one has contacted me to book a service call to replace the parts. I am exasperated at the lack of communication with this company. Everyone I am in contact with tells me they will call me back with information on what is happening, and they never do. I am on a first name basis with the girls in the call center, and my folder is about 4 pages long of ME calling THEM. I have a record of every call and every response (or lack there of) from Trans Global. I cannot believe this is how they run a business. They are not only making themselves look bad and unable to function as a service company, but they are also making the manufacturers look bad, the store where we bought the range look bad. read more

The worst appliance repair company with unprofessional technician and call center staff. Here is my experience with them. I bought a fridge from the Brick 5 years ago and the warrant expired few months ago and now the fridge is not cooling anymore. So i called the Brick for repair service and apparently they are out sourced to trans global. It was 3 weeks ago my first call, they requested to pay $100 plus tax by credit card over the phone just for initial inspection. No excuse you have to pay it before they can schedule you for a technician. So i paid initial cost just to get someone come asap. On the day of appointment, without mentioning the unprofessional attitude from the technician, within 15mins upon arrival the first technician changed a part and charged me both parts and labor then left and without double confirm the fridge is properly working. This is the ecaxtly word he said before he took off "dont open the fridge, it takes 12 hr to cool. So call us tomorrow if its not working". The next day it's still not cool at all. So i contact them again to complain and need a correct diagnostic, it took a week before they send me 2nd technician and after the inspection he concluded the other part is broken. This is unacceptable its been almost 4 weeks without a fridge and a proper technician should give the correct diagnosis on the first visit. I request then to refund the charge from the first unprofessional technician due to replacing a wrong part and they have been ignoring me every time i call them. The call staff cant help and the manager told me they'll have to contact the shop but have not got any reaponse yet, i called again now im getting another delay due to the call staff cant escalate it on the spot. I have to wait for their response again! So please do not ever choose them for your repair!!! read more