My windshield needed replacement, and they did everything professional. They even gave me a loaner…read morefor the day.

the receptionist is awful, accusatory and could care less about you. The owner at first is very…read morenice, but if anything goes wrong he starts yelling and dropping f-bombs on you trying to bully you. I have them 2x to get the work done right and it still wasn't, went to pick up my key fab and they said they hope they could find it. I expressed my disappointment inf the pock marks, faded paint and paint wearing off and he started screaming at me telling me how much he works and dropping f-bombs directed at me. I am a small woman that paid him 1200 to put on a new bumper and paint it. The people in this place are riding a thin line of insanity and just bully you and don't stand behind their work.

I had my 2004 Ford Freestar transmission replaced at 86,000 miles with a Shiftpoint transmission…read morebecause I travel alot and did not want the risk of having to repair on my own out of state. Boy, am I glad I did. Unfortunately, I had to make a claim on the 36 month/ 100,000 mile warranty at about the 2 year 10 month / 96,000 mile mark. 1300 miles from home. Shiftpoint wasted no time and gave me a list of places to go and to choose one. I chose AC Transmission in Golden, Co ( Brian was great) and I was scheduled the next business day for another transmission to be put in. A super value that paid off in the end. No headaches. Very attentive customer service. Direct phone line to your claim representative. Mine was Mike Schmitz, and he was very professional and attentive to the claim. I will never use another transmission choice. They nailed it. I made a wise decision. You should too.

Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

I was stranded at home with my 2004 BMW parked on the street across town since it stopped running…read moresmoothly. I thought I may have needed to have the engine replaced for thousands of dollars. Matt, the owner, picked me up at home, took me to the car, ran the codes, and figured out the issue was a loose air intake duct. He tightened that and my car was good to go! If I had gone to anyone else, like a BMW dealership, I'm sure they would have taken advantage and overcharged me for a simple fix. I'll be having all my cars worked on at Vaughn's. He's earned a lifetime customer. Best experience I've ever had with a mechanic... Honest and dependable! That's what you want in a mechanic shop and that's exactly what Matt and Vaughn's delivers!

A couple of veterans suggested bringing my car to Big A Auto for my auto repairs and oil changes…read more It started with an email to Tony at Big A Auto and he replied straight away. I needed the rear brakes replaced and honestly I was worried about the cost. Tony set up an appointment to first look at the brakes to see just how bad they were, and then worked in a discount for being military/veteran. I was amazed at how much the cost for the repair was. Needless to say, thanks to my fellow veterans for recommending Big A Auto because I will bring my car here for all her needs. The customer service and honesty is tremendous, and I recommend Big A Auto to everyone! Thank you very much Big A Auto.

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

Chuck/owner is excellent - we have had many repairs with them and very satisfied. His prices are…read moregreat and so happy with quality and completion times. They have even walked me through doing couple repairs on my children's cars that were more basic. Great to have a reasonably priced option and not see decline in quality.

I bought a Ibex 450 from them. I called and made the deal on the phone. everything was as agreed…read moreupon when I arrived to pick it up. Honest folks. I have ordered accessories twice since then. All good!!!

My boyfriend and i took a raptor 4-wheeler there to get one problem fixed (coolant leaking out of…read morethe engine) and they kept charging us for parts so we paid for them and to get it out of the shop because we thought the parts they ordered would fix the 4-wheeler. we picked it up 4-5 weeks after taking it in and waiting and waiting for it to be ready. As we picked it up, the whole thing was taken apart from plastics to the clutch to bolts in random places. AND there were no new parts on the 4-wheeler what so ever, and the guy couldn't tell us where the new parts that we paid for went to. finally, the reason we took it there was to get the coolant to stop leaking from the engine, and when we picked it up the coolant was basically pouring even worse out of the engine. so they charged us for making things worse, and now it won't run, when we took it there it ran. they did the same thing with my friends 4-wheeler too.

We contacted the dealership in the morning on our way there. They had cars ready for us to drive…read morewhen we arrived. Alex helped us out while Tyler was finishing I with another customer. Tyler was great explaining what was available on the lot and helping us through the selection process. Ty was great explaining extra options available without being overbearing as I've experienced at other dealerships. Everyone was so friendly and helpful. The highlight was meeting Mr. Riley. He's a gem! I highly recommend this dealership for anyone that is shopping for a Subaru.

Great place. Committed to doing right by customers. Salesman Danny was absolutely great to work…read morework.

Keith and Diane in the service department are incredible! They are truly the first people I've…read moreencountered in a long time who understand what exceptional customer service is all about. They make you feel heard, understood, and genuinely cared for and, most importantly, they are committed to finding and fixing the problem. I'm so impressed with their professionalism, kindness, and dedication. You've definitely earned a new loyal customer! Thank you, Keith and Diane, for making such a positive difference!

I highly recommend McGrath Chevrolet! From the first inquiry, until we drove our new car off the…read morelot Kyle was absolutely amazing. He helped us find the perfect vehicle that was not only the style we were looking for, but had all of the features on our wish list and most importantly fit our budget. Everyone we worked with in addition to Kyle was so kind and helpful (Tyler, Michelle and Dave). They all took the time to answer any questions my husband and I had, even offering extra useful information. They talked to us like friends, never being pushy or acting like we were just a numer buying a vehicle. We walked away with not only the perfect vehicle for us but a piece of mind knowing we made the right decision. If you're looking for a great vehicle, at great prices and unbeatable staff, McGrath Chevrolet is the place to go!!