Very happy with the service. Inam was fast, efficient, and got a great rate for our flights.read more

Really good experience I was recommended this place by one of my family member . I am really…read moreimpressed by the customer service FAST!! And Cheaper then Online!!

We could have done better with Expedia. He found no better flights than we found. When we asked…read morehim about booking connections for transportation from airports to hotels or from Rome to Florence. He said he could do that . . . for a price. And the hotel he booked for us in Rome was a $30 cab ride each way between the hotel and any of the major tourist attractions. When we got there, we contacted Tor, who told us it was our fault for not checking in advance. What did we need a travel agent for, if not for things like making sure we were well located?!

A friend recommended Tor to arrange our travel plans to Havana, Cuba. We met with Tor so he could…read moreget a sense of what we were interested in doing on our trip. Tor put together an itinerary to try to maximize our time to see the sights for the three days that we were there. Tor has been to Cuba many times so we had lots of questions about the process. Tor was easy to work with and returned phone calls and emails promptly. Tor couldn't have made planning this trip any easier for us. He took care of everything!

After reaching out to multiple agents at Lake Shore Travel to be able to communicate with them or…read morethe owner (who I could not find the name of) about our trip and poor experience with Shonah Rabman, no one would respond and therefore we feel pushed for our voices to be heard through some channel in order to prevent others from making the same mistake we did. Like many of the poor reviews below, Lake Shore Travel, specifically working with Shonah Rabman was a horrible experience. I should start with the fact that I have never written a yelp review in my life, but I felt the need to save others from using this agency and this specific agent. As a business owner myself, I wanted to resolve this over the phone with Lake Shore but I have tried reaching out via phone / email over the past couple of weeks and no one will return my call. Therefore - I urge you to read this before using this agency: Shonah's inattention to detail, inconsiderate tone, avoidance to plan our trip after we already paid, last minute changes, and overall condescending/gaslighting messages to us were horrible to work with. We were going to 5 locations on this 2-week trip that we began having her plan over a year in advance for. We needed someone to help us pick out 5 star hotels and private tours. Shonah could not have cared less about our trip, the details, and us as clients. She avoided planning our trip for over 6 months, and when considerately addressing to her that we haven't heard from her on any details of our trip (so we could start planning ahead) she yelled at us over the phone stating she has other clients and we were bothering her. We asked Shonah to help assist us in booking restaurants as the location we were going to frequently does not take reservations over apps (mostly reassertions over emails and calls in the native language). This was 5 months before our trip. She agreed over email multiple times she would be happy to do this. One month before our trip after, she finally shared with us it was up to us to find restaurants for a 14-day trip, but she would do it anyways as a 'courtesy'. Again, another thing that should have been communicated to us and we felt misled once again. The week of our trip (after weeks of trying to get our final itinerary/ documents from Shonah) she finally stopped ignoring us and anxiously requested we answer a bunch of questions within 24 hours that she needed to verify because she left everything until the last minute. We downloaded our app, got our itinerary, and none of us could open our documents... as they were encrypted. We call Shonah up, explaining that the documents she uploaded to the app were encrypted. Again, she yells at us letting us know that it's our fault we can't see the documents, there's nothing she can do, and she quickly hangs up. Extremely unprofessional. Feeling helpless, we call Axus (the app's helpine) where, they told us our travel agent did not upload the documents correctly, and Shonah needed to upload the documents as PDF's for us to view them. A mistake on her end. We forwarded her the emails, and she responded "always learning something new - I will re-upload them." Again, no apology for the way she spoke to us over the phone, no accountability, nothing. Again, we were doing her job for her and we felt extremely disrespected / scared to communicate with her moving forward. We had emailed Shonah two months before we left to confirm she had input our TSA numbers (we paid extra for her to book our flights) and that we would not have a problem. We get to the airport - TSA numbers are not on our ticket. I wish I could write everything that went wrong, but Yelp has a limit. Other things that went wrong: all dinner reservations were either not made, made for the wrong time, or made for the wrong day. Made for Spain is the travel agency that Lake Shore connects with to book trips. We stopped going through Shonah and began corresponding with Maria from Made for Spain who is INCREDIBLE. She texted with us back and forth to help 'fix' Shonah's mistakes throughout the trip. She also continued to check in via text throughout the trip to make sure everything was running smoothly, and she responded within minutes of me writing her. About me: This is the first and most likely last yelp review I will ever write in my life. As a business owner who is client facing 24/7, I can confirm that if someone on my team acted the way Shonah has acted, I would be extremely alarmed. I pride myself on kindness, respect, and generosity towards people's time and money. Her attitude, frequent inattention to detail, condescending tone over the phone, and lack of respect / patience was disheartening to clients like us who were overly conscientious in having someone book a 14-day vacation (a time where we were excited to relax and have things run smoothly) with clear directions. I would stay away from Shonah Rabman and furthermore I would probably stay away from this travel company.

Terri Netzel helped us plan the trip of a lifetime to Costa Rica to celebrate our 30th anniversary…read moreand we loved every minute of it! Terri had great suggestions on where to stay and what to do. She set up a top notch itinerary, taking into consideration our interests and abilities; we experienced activities we didn't know existed, and had a blast! Thanks to Terri, everything was set up...we just had to show up! We'll definately call Terri again!!

Millennium Tour was the best travel agency I have ever had the pleasure to deal with. Alla handled…read moreeverything including things I didnt even know needed to be done. I will be booking with this company in future and so will my friends. Thank You Again

I have just returned from Danube River cruise. I highly recommend this trip. Absolutely loved it…read more We saw so much in such a short period of time. Ports of call are unbelievable. Guided tours were amazing. Ship is very clean and cozy. The crew is very friendly. The accommodations and food were excellent. Above all, i want to applaud our coordinator Alla Langer. I can't say enough good things about her efficiency, friendliness & helpfulness in answering all our questions. Oleg P. Deerfield, IL

I found this travel agency on Reddit of all places! After seeing their great reviews on Yelp, their…read moreyears of experience, and that their US office was located in Chicago, my husband and I utilized their services to book our honeymoon. The booking process was very smooth. Andi was assigned to us and she took great care of us. I appreciated that she asked activities that we were interested in and planned our stays around that. The information provided to us was very detailed. The tours, hotels, and transportation were wonderful. The vans they had us in were super clean and drivers were friendly and bilingual. The transportation arrived at exact scheduled times for ALL of our tours and transfers. I also appreciated that they included what to pack for the different activities. I highly recommend this travel agency for your costa rica travel needs. PURA VIDA!

Shoutout to the good folks at Costa RIca Experts! Aaron and his team helped me plan a 7 day, 6…read morenight trip to beautiful Costa this past week. They really listened to all my inputs, from locations to types of activities. The final result turned out to be one incredibly detailed itinerary that also had room for flexibility and spontaneous exploration. I'm writing this review literally still on my second to last night here and am so grateful to have found them on Yelp!

Lee's Travel showed genuine concern for my need, The staff…read morewere pleasant to talk to. I found them highly knowledgeable and professional. I will recommended Lee's Travel to my family and friends.

Avoid this travel agency. Terrible customer service. For example, they don't follow-up on…read moreappointments. And forget about contacting them via e-mail. They don't even check their e-mail! Lastly, they don't pick up the phone even though it was way past 9 am! The last event that triggered this review is when provided this feedback to improve, their response is... "what ever!" Really? Are you in the customer service industry?! WHATEVER LEE'S TRAVEL. GOOD BYE.

Had a fun, exciting private flight around Chicago for my fiancé's birthday. Mo was super friendly…read moreand accommodating and we felt very safe. Thanks Mo!

We (two passengers) went in a 6-seater plane ride over scenic downtown Chicago! We had a great…read moreexperience and felt very safe throughout the ride! Pilot was experienced and provided great information throughout. We would highly recommend, even for those who may be a little nervous/apprehensive beforehand.

Have used services of Complete Travel in the past, but our most recent experience was the best…read more Jeanne helped us plan a 21 day trip to Vietnam for 7 adults. She helped us plan and suggested many time and money saving alternatives. She arranged flights, airport transfers, hotel stays, transfers to other cities and tour excursions. Dealing with 7 different people with different preferences must have felt like herding cats! Everything worked as planned thanks to Jeanne, we had a great time because of her hard work.

I had the best experience with Complete Travel and Cruises. It was recommended to me by a friend…read more My agent, Kristen, was knowledgeable, informative and have great customer service. I would definitely use this company again and I would recommend them to anyone looking to go on vacation.