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Recommended Reviews - Travel Insurance Direct
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14 years ago
The website was clear and easy to both use and understand, the cost for insurance was reasonable, and the communications, quite importantly, were good. As we didn't have any issues, I can't speak for the process of submitting a claim, hence the 4/5, since I didn't experience enough of the service. but I got a good impression that it would likely be an equally good service. But a few weeks after the trip I got a friendly brief email checking in to see if everything went well and if there was anything they could do - very good service practice. read more
10 years ago
TID insurance offer the best pricing and travel insurance application experience on my mobile and desktop. Their app also keeps records of your insurance policy information and i love the tips on my travel destinations which are VERY useful. I also recommend downloading the "My eVault" app to keep a backup and record of all my travel documents (passport, licences, hotel/airline loyalty cards etc..) in case i lose them when travelling. I also use this app to keep track of all my important belongings that i take travellling with me (camera, baggage, smartphone etc...) for peace of mind evidence in case i need to make a claim. Currently available for iPhone devices (Android is coming soon). https://itunes.apple.com/au/app/my-evault/id580424919?mt=8 read more
13 years ago
I can't recommend this company highly enough. I recently had to make a claim and was unable to get the paperwork I needed from the service provider. TID were sympathetic, understanding, patient and helpful at every step of the way. In the end, they went ahead and paid my claim despite the documentation being incomplete. Four years ago I also made a claim with TID and also had an excellent experience. I'm the sort of person who will complain loudly if I have a problem - but praise loudly when I receive great service - that's the only reason I'm posting this. travel Insurance Direct is a pleasure to deal with - they have my business for sure! read more
14 years ago
Travel with CONFIDENCE - I am 67 yrs and travel to Nepal yearly - I am NOT a Trekker, but I volunteer with local childrenand love it. I not an overexperienced traveller but need cover for earthquake etc, health issues - I did not want to overspend on Insurance but wanted safe reliable Cover. TID have given me the confidence to allow me to travel, on my own and feel Safe & Secure in the knowledge that if an accident of mine of God's making should happen, I can and will be helped. Noelene C (Vic) read more
14 years ago
I recently went on a one month trip, and have also moved overseas, so I needed health insurance for almost one year! These guys were the cheapest online. I never had to make a claim, but their customer service was very good. Based on my experience with them, I'd highly recommend them. read more
14 years ago
I only use TID when I travel. I've had to make a couple of claims, lost phone, medical bills and damaged camera. When i made these claims it was a painless process and went through simply. I found them to be professional and prompt in getting the items resolved once I supplied the information required. Peter B read more
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4 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
14 years ago
Never has an insurance company been so curteous and helpful. Always polite on the phone and responded to emails in a timely manner. If you are ever unfortunate enough to have things go wrong on your travels, make sure you read your PDS and follow protocol - that way, the claim process will run without issue. Great to deal with, highly recommended. read more
14 years ago
I was given TID's details from a friend and found their website easy to navigate and easy to get cover. The details on what you get coverage for was easy to understand. The rate was very competitive too. TID also took the time to make sure I was happy with the service and followed up before and after my trip. I will certainly use them again. read more
14 years ago
I found TID's website easy to navigate and it was easy to understand what was covered. The rate was very competitive too. I had my camera stolen while I was overseas and lodged the claim when I returned home. The claim was dealt with promptly and TID also kept in touch before and after my trip. I will certainly use them again. read more
14 years ago
Great affordable cover on my trip to Europe earlier in the year. TID sent emergency phone numbers to me via SMS following the checkout on their site, which was really handy knowing my details are on my phone. They also followed up to check if I had to make a claim upon my return. Will buy again. // Andrzej. read more







