Very easy and convenient office to communicate with…read more I ordered my JR Rail pass vouches online on the JR website and chose to pickup at the NTA office. When my order was ready for pickup, I received an email to confirm that the order was ready. The office is easy to find. It's located in a large building in Gardena with plenty of parking spaces in its parking lot. The office itself is located on the 6th floor of the building right when you exit the elevators. The office is quite small and no one is staffing the front area, but there is a phone on the table at the entrance with instructions on how to reach someone. I appreciated that they had sanitizing wipes and sanitizers next to the phone to keep things clean. I dialed the number on the instructions and a woman on the other line immediately picked up, verified my name, and brought my order out. The woman was super friendly and helpful. She gave me each of the vouchers and confirmed that all the names were printed correctly, gave me guidance around exchanging the vouchers and activating them at the station. She also gave me some guides for JR and Japan in general. Overall a very smooth experience!

Wow, I haven't actually typed out a review on a PC in like, at least 12 years…read more Gosh, I even had to pull up my Yelp password. My situation is that my family and I are avid skiers/snowboarders. (Steamboat once/every year and Mammoth at least 3x/ever year) I know the IKON pass has created exponential travel opportunities to the famous 'japow' slopes in Hokkaido for non-natives within the past 3-4 years. We've earnestly prepared ourselves from a feasibility point of view to do this trip this upcoming Winter '25. We've looked into our kid's school to understand what we need to go on a 2 week trip to Japan. The wife has ensured she would start making sure her work would be blocked out during those 2 weeks. I actually have an email from my supervisor confirming I could take the 2 weeks off during that time. We've saved/scrimped this past spring/summer by not taking our 'normal' vacations and we are now at the point to pull the trigger on flights/hotels/tour packages/etc. But we have no experience traveling to Japan and I wanted this trip to be perfect. (Don't just rely on whatever I've read on Reddit.) It just so happened at my church, a fellow churchgoer had an amazing trip just this past summer and he was showing me pics on his phone/telling me tales about how he and his large family had headed over, how everything was perfect and amazing. I asked that million $ question, "how did you book it?" He actually recommended Nippon Travel Agency to me and I was so stoked, because for some reason it hadn't crossed my mind to use a travel agency. (* The pic of this review is proof that this place was referred to me by a churchgoer friend of mine. Some of you naysayers can say, 'oh, anyone can create that on photoshop.'. But the way their corporate signature is laid out, they will know I'm not making this up. Clearly this review is mostly for the ownership.) So the following Tuesday, I called and asked for help to plan the trip. The lady who answered the phone said she would transfer me after I explained my purpose. Unfortunately, the transfer dropped the call. I called back to the same lady, she tried to transfer me, and it happened again. The call dropped. The third time I called back, it was another lady. She sounded annoyed that I called back and she asked me what I was looking for, which was to book a trip to Japan for family and myself. I asked if I could make an appointment at their office so I could come in since it's less than a 15m drive from my work. She sternly advised me that no one comes into their office and everything must be done through email. She told me to send it to support@ntaamerica.com. I sent the request 8 days ago and crickets. Not one response back.

I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

I had an excellent experience with Joseph Soliman and his manager. They were both extremely…read moreprofessional, patient, and respectful. Joseph took the time to explain all my insurance options and showed me several offers until we found the best one for my needs. He also offered homeowners insurance and a member card program. Even after I signed up, my previous insurance company came back with a lower offer. When I returned to Joseph and his manager, they continued to help me with the same kindness and professionalism. They truly cared about finding the best solution for me. Because of my positive experience, I recommended Joseph to a friend, and she ended up renewing her insurance with him as well. I highly recommend Joseph Soliman to anyone looking for honest, knowledgeable, and outstanding customer service. Thank you, Joseph and your manager, for all your help!

I had to get my international drivers license which requires a passport photo. I was able to do all…read moreof that in less than 20 minutes. If you don't have your card, they can pull up your information with your personal information. Overall, very efficient! And friendly as well.

I had used Pop Japan Travel once before in 2003 and had a good time, but it was nothing compared to…read morethe fantastic experience I had with them in March 2010. I the night before my husband and were leaving Denver a freak snow storm hit and our flight to LA got canceled. One on our tour guides, Evan, was up till 2am trying to help us sort this out. Ultimately went missed the flight to Japan, but got to LA. and flew to Japan the next day. (Pop Japan arranged it so we didn't have to pay extra to change flights at the last minute) We had made arrangements through Pop Japan Travel to have dinner at Massa (Iron Chef Kobe's restaurant) the rest of the group was in Akihabara. Even had left us clear instructions so even though he wasn't able to meet us beforehand we got there in time. Once we got together with the group it was a whirlwind of amazing activities, shopping, and food. We had two guides Evan and Gigi, who were friendly and knowledgeable, they bent over backwards to make this a fun and memorable trip. Everyone on the tour felt like good friends. I could go into so much detail on what we did and how much fun I had, but I don't have the time right now. I will just say that I will go again with them as soon as I can!

First off, just to prove my point that this company rocks, is that I never actually reached the…read moreshores of Japan, yet I give them 5 stars. Let me explain. It was a week, before the Anime tour, that all of Japan crumbled from the earthquake, tsunami, and nuclear fallout. And thoughout everything that happened, they kept us updated on the events, and even posted links on how to help the Japanese people. And then they refunded our money! They could of been mean about it, and kept the money, and said it was because of some technicality in contact, but they were very cool on that aspect. Before the quake happened, they were very patient and persistent with me with answering e-mails, no matter how frivolous the subject, because they wanted to everything to as non-stressful as possible. Also, even though I've never been on a tour of theres, I can tell that they want a unique experience for everyone. With their variety of tours, it feels that they don't want to give the feeling of being " shoved on a bus with the maximum capacity of people, and only view the sights from the window seats" type of tour. It seemed that they want you to absorb in the culture by taking you through the mass transit of the people, hence making it cheaper for everyone, and making it such a great experience.

Great experience. Fast and efficient. In and out in less than 10 minutes. Would recommend.read more

With an appointment and an application already filled out & printed plus a passport photo already…read moredone from AAA, we were in and out in about 10-15 mins. We arrived ~20mins early for our Saturday appointment and were told to just walk in the office at our appointment time. I do recommend making an appointment and having all your paperwork ready before, all of which I did online. The office does try to process walk-in appointments the day we were there which was a Saturday. I wish I had gotten the names of the ladies working because they were efficient and professional, they had a good work flow that allows them to 1) give you the passport application and fill it out if you haven't done so, then 2) check all paperwork including copying your proof of citizenship, & finally 3) double check your paperwork & have you sign the application to turn them in for processing. I appreciate that the processing agent went over what to expect after the and pointing out what the envelopes would look like with the passport and return of proof of Citizenship if you are required to turn in an Original/certified copy. The office also takes passport pictures but I didn't pay attention as to how much it was. I would return to this processing center again if I needed to and on a Saturday again as there was plenty of parking.

The 2022 Dubai trip was awesome, organized by Amirah of Azuri tours & travel…read more I did a lot, like the Burj Khalifa tallest building in the world, yacht cruising the marina, dune bashing in the desert, riding a camel & holding a falcon, and still had some free time to explore. I ate in both family style & upscale restaurants. I learned about both new and old Dubai's history. I visited mosques, museums, and also explored the surrounding cities including Abu Dhabi. This was my first trip since the covid -19 quarantine. I have had the most amazing travel experiences with Azuri Tours & Travel, they're the best and at a fair price.

Toni thank you so much helping my husband and I with our next vacation. I will definitely let…read moreothers know about you. Good job!

From the owner: My online website is open 24/7 I sell beautiful lead free women and men's costume jewelry! read more