I have not visited this location in person, but spoke to a customer service representative. She was…read morefriendly and very professional. I gave 4 stars because unlike the previous reviewer from 2022, IACE does NOT sell JR pass exchange vouchers in person at their Torrance office. They require you to purchase online from their IACE.com website and then you have to have the pass shipped to your home address and pay for that shipping. If you are in a time crunch in leave for Japan in a few days, you should just purchase the tickets in Japan or through the official JR pass website. FYI the fees are a bit higher if you purchase the passes in Japan or through the JR website.

Whenever I go visit my family in Japan, I always buy my airline tickets from IACE. As I elaborate…read morebelow, their prices are very competitive and their service is unparalleled. Fare prices: As it's expensive, I always do my homework: I check airfares online and call a couple of Japanese travel agencies in the US. Since 2008, I have only bought tickets from IACE when I travel to Japan. Japanese travel agencies tend to have better deals than airlines or other online venders, at least slightly. They also give you different rates for children, which I never get online (e.g., airlines webpages or other third party sites, like Kayak). I've always saved money buying tickets from them. Service: The agents are knowledgeable, professional, and courteous. As they are knowledgable, they can search for the best deals. Something unique about IACE is that they have a call center, which is open 24/7. Almost a decade ago, my son was hospitalized in Japan, and I had to change our tickets coming back to the US multiple times. As their call center is always open, I was able to call them without worrying about the time difference. Customer Care: When the big earthquake hit northern part of Japan in March 2011, we had planed a trip to Japan in the same month. As we were not sure if it's safe, we decided to postpone the trip (indefinitely). Under the special circumstances, we requested Delta Airlines to refund our money. They refused despite our multiple requests. IACE contacted the airline on our behalf, but they didn't budge. In the end, IACE Travel gave us back $100 per ticket out of their pocket. Although it was a fraction of what I had paid for the tickets, their gesture was priceless. Ever since, I'm a loyal customer of IACE! Recommendation: Their prices are very competitive. They also go above and beyond to help their customers. If you're planning on a trip to Japan, I strongly recommend you to give them a call. They'd be very happy to help you. They never pressure you to buy anything until you're ready. Unqualified 5 stars! ****************************** If you found something useful in my review, please hit "useful" so that I can improve my reviews. If you love food and traveling, follow me, or better yet, let's become friends on Yelp! Thank you and happy Yelping!

If you're looking for an honest, reliable, affordable, and professional attorney, look no…read morefurther...Call Cynthia Here are the pro's (but keep scrolling if you're interested in my story) * Free initial consultation (call to confirm) with no time constraints * Honest (will tell you if adjustment via your case is plausible) * Professional (Makes no judgmental remarks no matter how close of a rapport you have) * Affordable ( 1/2 the prices of LA downtime lawyers, with faster results) * Great Follow Up (she will keep track of your case and provide you with updates) * Great location (in Torrance near 405) * Accessible (you can always talk to HER, via phone call, text, email) * Caring (listens to your concerns and is willing to work with you) My story I was being represented by a dishonest, unprofessional, selfish, and expensive downtown (LA) attorney who cared more about his 15 minutes of fame than helping people who had real time problems and expiration dates. I had been a DACA recipient for years and was a loyal customer to this downtown lawyer. I even interned for the man thinking that I could learn a thing or two to help my people. Also, I thought that he would have my best interest at heart and help me achieve my dream of becoming a US Citizen. He even promised me that he would do everything in his power to help make that a reality. Those were nothing but broken promises. Because of him and his incompetent staff, my DACA expired in 2021, and I was out of work for a month living off of my savings, even when I implored him and his staff to help me expedite my case. They never replied to my emails and every time I called, they told me that he would call me back, but he never did. I was never able to reach him, but my checks surely cleared immediately. If he did this to someone who was not afraid to make some noise, my heart breaks for all of those people who are too afraid to do the same in fear that they might compromise their American Dream. I knew that I had to make a change, so I looked up immigration attorneys near me and found Cynthia. Thanks to the many good reviews, I made the decision to switch attorney's and it was the best decision that I have ever made. From the beginning, she made me feel valued and important. She doesn't have a fancy office or a whole staff dedicated to brewing her coffee, but what she does have is COMPASSION. She sees you; she helps you, she puts YOU first, and not your money. Going back to the story... I was desperate to get my DACA renewed so I wrote to Maxine Waters, Alex Padilla, and Diane Feinstein and asked them for help. Cynthia encouraged me to do this and even submitted an expedite request on my behalf. During this time, there was a lot of case backlog so many people were in the same sinking boat. I don't know if it was Cynthia's energy, my persistence, or timing, but shortly afterwards, my DACA was finally renewed, and I was able to go to work. Things were finally starting to look up... I came to Cynthia with my approved I-130, a lapsed DACA, and damaged dreams. With Cynthia, my advanced parole and I-485 were approved and I finally obtained my green card in December 2022. I can't wait to come back to her in three years to apply for citizenship in order finally make my dream come true.

Meeting Cynthia was one my greatest blessings in life. From the initial consultation all the way to…read moreend, she was professional, supportive, compassionate, and knowledgeable. I had terrible experiences with multiple attorneys before Cynthia so I did not know what to expect at the first consultation. But for the first time ever, I felt that I could trust her to be on my side through this difficult and exhausting process. She genuinely cared for my situation and the outcome. I am now a proud permanent resident of the US and I could not have done it without her. I would recommend her to anyone who is looking for an amazing immigration attorney. Cynthia, thank you for your help and expertise! You are amazing and wonderful and I just cannot say enough great things about you!!!!!

As someone who has gotten to know the whole Nonstop Travel team well through the years, I can…read moreassure you that when you book with them, you are in great hands! They are a small, but mighty team that love what they do, and take pride in their work. They work primarily with repeat clients and referrals, so their goal is to make sure you have an excellent experience, so that you not only book with them again, but that you also tell your friends and family about them. They are true experts of Europe and travel there multiple times a year! Of course they are familiar with big cities like Paris and London, but they can also suggest the smaller towns, the secret gems and the parts of Europe that many people don't even know exist. And while they all love Europe, they also each have their own favorite destination in other areas of the world that they can't get enough of. The best part about their team is their interests are all different; they all have their own favorite cruise lines, favorite destination and favorite travel style. And they don't just read about products and places they book, they go and experience them first hand. Chris, Jennifer, Yvonne and Eva are a dream team and I can truly recommend each of them

I've dealt with Eva at Nonstop Travel on 2 different occasions for Bachelors Parties arranged by…read moreothers, and each time the experience was nothing but misinformation, lack of follow up, and an attitude like she was doing us a favor. The point of having a travel agent is to reduce the stress and make traveling enjoyable, but with Eva at Nonstop travel the booking is a mission itself. We booked a cancun trip with her for 20 something people.... She did not give us the correct information. Here were the issues from the cancun booking... 1. We asked for options for resorts and she gave us the bare minimum info with lots of attitude. Anytime one of us called, she was rude and gave short answers. 2. We asked if some people could upgrade. She said yes and she put us in rooms with one king bed... After complaining that we needed two beds she told us the resort does not offer any upgrades with two double beds (after we had already booked the resort and had no way out) and that we had to get the regular rooms to get two beds. She mentioned that we can get a room with a view for a few dollars more so some of us chose the upgrade. 3. We booked rooms for all guys (bachelor party) and booked rooms with two beds... When we arrived all the rooms were two small beds connected together with one headboard (forgot to mention there were no rooms with separate beds) 4. We asked to book flights with upgrades... She said not possible... We asked to book flights with different times... She said not possible... 5. I Gave her my credit card info and told her to pay for my trip in full... Instead she charged only $200 then emailed me and said I had not paid... I called her and reminded her that I asked to pay in full she told me no I only charged the deposit... Told her to charge me the difference and two days later nothing... Called her back and said there is no charge and her response was I didn't charge because the other person hasn't made full payment yet. 6. A few people had emergencies come up and the people who were booked with them ended up having to pay more. 7. We booked flights with Delta to Cancun which is international... She forgot to mention no check in luggage was included and when I found out we had to pay fot bags I called her and her response was "I fly to Cancun every year and bags are never included." Overall her job was to coordinate the trip and we were the ones who had to constantly follow up with her.... We also tried to book a trip to Colombia with her and she basically asked us why we don't book it ourselves... So we did and had no issues. ** I gave two stars because we made it to Cancun and had rooms. I can't speak for Nonstop travel as a company but I can tell you I would not recommend Eva.

Joseph Chan is very capable & professional. One time we have a group of 10 people. He got us a…read moregroup rate. Save all of us $$. I highly recommend him.

I am looking for a adventurous trip, and Travel design seems to be a great choice.read more

We've enjoyed working with Sanjive and his team for about 15 years, planning school trips, weekend…read moregetaways, and extended family vacations. Their dedication, expertise, and exceptional service continue to be unsurpassed. They consistently go above and beyond to ensure every detail is perfect, making our travel experiences seamless and memorable.

Sanjive is awesome. He is helpful, knowledgable and super nice. Turn around is very quick too…read more Highly recommend!

Springboard was the go-to travel agency that our local travel agent (Red Carpet Travel, Morris, IL)…read moreused to coordinate our Anniversary trip to Fiji and Australia. All of our needs were taken into consideration in the planning of our trip. We just mentioned what we thought we would like, and Springboard coordinated it all and passed all the info on to our local Travel Agent. We were absolutely amazed that the entire trip-airline schedules, private transfers, hotels, resorts, local sight-seeing tours-everything went without a hitch! All logistics were coordinated so well that we spent our month's travel without having a worry about any of the arrangements. Our Australian Visas were also handled by Springboard, and went without a hitch, also. As seniors, we appreciated the sensitivity to what we can and cannot do physically, also. We would recommend Springboard to anyone.

A superb ,luxury trip to Australia, New Zealand and Fiji perfectly arranged!!! 3/31 - 4/23/19…read more Warren from Springboard vacations makes booking a holiday a charm and stress free. Destinations/transfers/hotels all completed without a hitch. When a question has arisen -very responsive and even during our trip , he made sure all are OK. Hotels were 5 stars and situated centrally. The hotels were within walking distance to city center, restaurants and local landmarks Transfers were precise & took the worry out of inward & outward airport/hotels transport. . All tours and destinations were top notch. We enjoyed the small group tours and the local guides were knowledgeable, punctual and was considerate of our varied interests. Renting a car in Queenstown to Franz Joseph was an excellent suggestion - the landscapes changes were breathtaking . All the tours were awe-inspiring and majestic. We appreciated the knowledge and service excellence of all our wonderful day tour guides. This was a trip of a lifetime. Thank you again, Springboard vacations for making my husband's retirement trip memorable and unforgettable.

Not for me You are…read morenot able to book your trip with 1 person. Plane ticket , hotel, tours and etc are all booked by different people

I had trouble with my JT pass. The gentleman that helped me was professional and said he will make…read moresure that the person in charge of the JT pass will be notified. That day someone at JTB reached out to me by email. The service that JTB provided is excellent, the communication is great and will be doing business with them in the future. I

Wow, I haven't actually typed out a review on a PC in like, at least 12 years…read more Gosh, I even had to pull up my Yelp password. My situation is that my family and I are avid skiers/snowboarders. (Steamboat once/every year and Mammoth at least 3x/ever year) I know the IKON pass has created exponential travel opportunities to the famous 'japow' slopes in Hokkaido for non-natives within the past 3-4 years. We've earnestly prepared ourselves from a feasibility point of view to do this trip this upcoming Winter '25. We've looked into our kid's school to understand what we need to go on a 2 week trip to Japan. The wife has ensured she would start making sure her work would be blocked out during those 2 weeks. I actually have an email from my supervisor confirming I could take the 2 weeks off during that time. We've saved/scrimped this past spring/summer by not taking our 'normal' vacations and we are now at the point to pull the trigger on flights/hotels/tour packages/etc. But we have no experience traveling to Japan and I wanted this trip to be perfect. (Don't just rely on whatever I've read on Reddit.) It just so happened at my church, a fellow churchgoer had an amazing trip just this past summer and he was showing me pics on his phone/telling me tales about how he and his large family had headed over, how everything was perfect and amazing. I asked that million $ question, "how did you book it?" He actually recommended Nippon Travel Agency to me and I was so stoked, because for some reason it hadn't crossed my mind to use a travel agency. (* The pic of this review is proof that this place was referred to me by a churchgoer friend of mine. Some of you naysayers can say, 'oh, anyone can create that on photoshop.'. But the way their corporate signature is laid out, they will know I'm not making this up. Clearly this review is mostly for the ownership.) So the following Tuesday, I called and asked for help to plan the trip. The lady who answered the phone said she would transfer me after I explained my purpose. Unfortunately, the transfer dropped the call. I called back to the same lady, she tried to transfer me, and it happened again. The call dropped. The third time I called back, it was another lady. She sounded annoyed that I called back and she asked me what I was looking for, which was to book a trip to Japan for family and myself. I asked if I could make an appointment at their office so I could come in since it's less than a 15m drive from my work. She sternly advised me that no one comes into their office and everything must be done through email. She told me to send it to support@ntaamerica.com. I sent the request 8 days ago and crickets. Not one response back.

Poor customer service. Mainly deals with travel groups going to Japan. They are very slow to get…read moreback to answer your questions, and many times don't answer the questions. They require a lot of constant communication to answer questions and adjust itinerary. I can not recommend.