Travelsafe Melbourne we're tasked with collecting guests and transporting them to a wedding I was involved in. 25 minutes after the booked arrival time they had not arrived. We called repeatedly and continued to be lied to about the driver's whereabouts while the guests waited in the wind and the rain. Eventually it got to 70 minutes after the agreed arrival with ongoing dishonesty about the driver's whereabouts, leading to a delay in the wedding and unnecessary stress to all involved. At this point we had to bite the bullet and cancel the service. Zero stars. read more

Would very strongly recommend against using this company. We hired them for our wedding and it was a huge mistake. First problem - the coach arrived 40 minutes late to the pick up destination to collect our guests and accepted no responsibility for this whatsoever. They actually tried to claim that this was somehow my responsibility for not allowing more time! Second problem - after arriving 40 minutes late, they then insisted my guests wait for a smaller bus to arrive as they claimed the coach I booked was not suitable to travel the road to the location of the wedding. This is complete rubbish as the winery we married at had buses of the exact size attending every weekend without issue. I checked this with the venue (Longview winery) before booking. Third problem - when addressing these issues with management after commencing our wedding nearly two hours later than scheduled and missing the time we had allocated for taking photos, the indignant person I spoke with claimed that all of the problems were MY responsibility as I failed to allow enough time and that I should have known that the bus THEY booked for me, was not suitable (even though it was). So - if you don't feel confident that you have a more an intimate knowledge of the roads of Adelaide than a company who books coaches for a living OR you do not want to worry that your coach won't even make the pick up destination on time, let alone your venue, then I strongly suggest you use another company. read more

The bus rocked up hours late, had the wrong destination address, drove extremely slow to the address making us over an hour later than planned. The driver went down the wrong street, attempted to do a 3 point turn (unsuccessfully), blocking traffic, then pulled across 3 lanes of a busy road with a full size coach waiting for the opposing traffic to clear so he could turn around. Many honks were made by angry drivers he had cut off. I did not feel safe and felt embarrassed. It appears that problems existed both with the driver and the admin of this company. read more

Firstly, I never write reviews, so just doing this indicates it must be bad! Absolutely worst company I have dealt with EVER. From the passive aggressive (mostly just aggressive) ops manager, Tony Pycroft, to his admin & sales team, a collectively terrible experience. Three experiences where they made out that my phone connection was bad before hanging up on me (never a problem I've encounter before), to terrible T&C's, this group is beyond belief. I believe they operate from the UK and contract drivers in Aus as needed - so I believe the drivers are probably honest & awesome to deal with, you just need to hope you never have to deal with the actual UK team running the company in regards to your booking - very small office I'm assuming as it was always the same people on rotation giving me the run around - small companies with poor management are often cowboys and think rules do not apply! Book locally would be my advice - these guys are a complete joke. read more

Terrible company. Do not book if you have an important event such as a wedding. They did not show up to pick up my guests and left 30 guests stranded and late for the ceremony as a result. On sat 1 dec 2018 a bus was booked to pick up guests for my wedding at 3:45pm from Sutherland, a stop off in Wynyard, and then to Mosman (all in Sydney). The wedding ceremony was to start at 5.30pm. The pickup timing was confirmed at least 6 times in the lead up and never changed throughout the entire process. On the day of my wedding I received a call from a guest at 4.10pm saying the bus had not arrived in Sutherland. I then received a call from the driver at 4.10, who told me he was 30 minutes from Sutherland, making him at least 50 minutes late. This would have made every single one of my wedding guests late for the ceremony. The bus driver was very difficult to understand and would not confirm what his course of action was. I repeatedly asked him to give me the contact details of management which he refused. In the next 15 mins I did the following: - told all of my guests at Sutherland to get into a cab to go to the venue, as they were all likely to be late at this point already - Tried to call back the driver to tell him to go directly to Wynyard. The driver refused all phone calls for the next 30 minutes, ignoring at least 40 phone calls. I only heard from him again upon his approach to Sutherland at approx 4:45. There was nobody at Sutherland at the time. - as we were unable to contact the driver again we advised all guests at Wynyard to also take a cab to the city so they would not be late and we did not know where the driver was - tried to call head office repeatedly, including the 'emergency' number, and every call went to voicemail. The emergency number they provide was not picked up at all. - we eventually spoke to somebody in the Melbourne office who confirmed the driver was approaching Sutherland, and would be approx 50 mins late in doing so. The end result was that I personally spent several hundred dollars on taxi fares due to the driver not showing up, my wedding ceremony was delayed due to numerous guests being late due to the bus, and I was massively inconvenience and stressed on my wedding day. If you are considering this company for a wedding I would advise avoiding at all costs. On the review I left on google the company responded tried to deny I even had a booking with them. They are either incredibly incompetent or extremely dishonest, attempting to discredit my legitimate feedback. From my experience it is a combination of both. read more

I would strongly recommend anyone looking to us Travelsafe Bus hie to reconsider. I booked a coach though Travelsafe to transport wedding guests to/from my sisters wedding in June of this year. The booking was deposited and full paid on time as requested and the reservations team whom where lovely to deal with, Unfortunately the same not be said for the aftersales team and drivers. Despite the booking being confirmed on a number of occasions prior to the wedding on the day before the wedding I received a call from a very poorly english spoken man claiming to be the bus driver and advising me that he would not be picking the guest up as he was unable to drive is bus down the street to the pick up location. I advised him that a number of buses have been to this pick up address in the past with no problems, he continued to tell me he would not be picking up. Immediately I called Travelsafe Melbourne office and spoke to a man (whos name I do not recall), he advised he would look into this and call me back. About 1 hour later I tried to call back Melbourne office whom where now closed , a number of attempts to the emergency number also went unanswered. The following morning (day of the wedding) I did receive a call from "the boss" of the driver who advised me that he would now be sending two small buses with more experienced drivers to transport guests to/from the wedding, I was happy with this outcome. As promised at 230pm the 2 mini buses departed from the pick up address and took all guest to the venue safety, I was not one of these buses as I was in the bridal party but from all accounts the journey was safe expect for the driver of the Automatic bus being on his phone for the entire journey (hands free) which was not a problem. After the wedding both mini buses arrived at the venue as planned for a 1025pm departure. Myself and most of my family where on the second bus and from the moment we left the venue there was concern about the driver and our safety. Upon leaving the venue the bus stalled over 3 times and would roll back a number of meters each time the driver attempted to restart it. In the distance on top of the hill I could see the other mini bus stopped waiting for us, we adventurually got out of the ditch on the side of the road that we had rolled into and made it up the hill. Whilst following the other mini bus our driver was travelling around corners at an unsafe speed to the extent that passengers where needing to hold on to avoid falling off their seats. About 10 mins into our journey the mini bus in front took a turn which our driver did not get to quick enough and the other bus was lost in sight. At this point all passengers where aware that the driver did not know where he was going and insisted he had to follow the "other car", he did not listen to us despite many attempts to let him know he was going the wrong way, about 15mins into the journey we passed the wedding venue where we had started. The driver repeatably tried to call the other driver using his phone to his ear never stopping the bus. At this point one of the passengers walked from the back of the bus to the front telling the driver he needed to get off his phone, concentrate on the road and listen to our instructions on which way to go. The driver refused and continued keep calling the other driver whilst driving on dark winding roads that he was clearly unfamiliar with at an unsafe speed. This continued for a few more minutes before one of the passengers confiscated his mobile and ensured he followed our directions. 50mins into a 30min journey we made it back to the drop off point, all passengers including myself feeling VERY shaken and physically sick from the drive. The following business day I contacted Travelsafe to make them aware of the situation and ask for it to be investigated, I spoke with Dave whom I was lead to believe to be the manager and seemed to be very unconcerned about what had happened. Dave asked me to send him an email with my complaint in writing which I did. Over the course of the next 2 weeks I made a number of attempt to call and email dave with limited response and even being told that he was busy quoting a large tender in Sydney, he would look into my compliant when he had time. I would strongly recommend anyone considering using Travelsafe to look into alternative operators. read more