We booked our Disney trip through Carie for late July 2022 in October 2021. Our dates were set and then we had a conflict come up, so our dates were adjusted to early August 2022. Easy peasy. During the time between booking and the trip we got the usual automated emails. In May 2022 we wanted to pay for our trip, and it was a gift from my dad so we needed to pay in person (he would never give CC info over the phone/email). I emailed her to find out her office hours at the airport and told her when we'd be there. We show up - no Carie. I call and she's on her way. After waiting as long as my dad was willing to wait, we left, coming down the hill I happened to see her going up the hill, so we turned around and went back. Trip paid for, yay! She sent a Starbucks gift card for the inconvenience. We spoke about flights, and she said she would add me to her watch list on the flights because the costs would fluctuate, and she would let me know the best time to purchase. She recommended Sunshine Flyer for transportation to and from the airport/resort, but said it was too early to purchase. Never heard another word from her regarding flights or transportation. Thankfully I was watching flight costs and got a pretty good deal on those. I also found out the Sunshine Flyer was having a deal through the end of July that for every adult ticket purchased you could get a free child ticket. I was able to snag those as well. I filled out the automated email about meal reservations and submitted it. We get to the 60 days out mark and I'm looking at my Disney Experience app and I'm not seeing any future plans. After a few days had gone by, I emailed and asked how booking meals were going and didn't receive a response. At that point I started booking my own reservations because I didn't know what was going on. A few days after doing so, I emailed again and let her know that I had made meal reservations. I received a response that she had made some by phone but hadn't imported them into the app yet. I asked her to please import them, and I would go through all the reservations and keep whatever ones I thought would work best. After a few days they were imported. On the survey I had added that the day we arrive was my daughter's birthday, so I'd like somewhere special. I had gotten a Chef Mickey reservation, but it wasn't until 9:30pm. She had gotten one for Ohana, but it was for 6:30pm, which was the same time our flight landed at MCO. Her response was Spirit was in the process of changing flight times to an earlier time. Now I know she has no control over what Spirit does or doesn't do, but I took for granted that she was in the know. So, I moved my Chef Mickey reservation from that day to the next. Fast forward to the week before our trip and she asks to schedule a call before we go. Honestly wondering what for because at this point, I've researched everything and come up with our game plan of what we were going to do. During the call I asked about the flight times and was advised no changes. So, we're looking at a 6:30pm arrival time to the airport and a 6:30pm reservation for Ohana on my daughter's birthday. I'm slightly crushed but probably madder at this point. I watch Ohana like a hawk and finally 2 days before arrival I was able to snag a reservation for 9:30pm. We had also decided to go horseback riding and do a firework dessert post party, but I booked both of those extras myself. I made a mistake and purchased the Memory Maker but then realized it had been included in the package. She was able to get a refund on that for me. On park days she did check on us. In the end it was a great vacation, and we had a ton of fun, but I don't think there was anything done for us that we couldn't have done ourselves. read more