I chose this bank because it's close by and i prefer smaller banks and i lucked out bc everyone…read morehere is SO kind. If you're looking for a new bank i highly recommend trying them out.

Amazing customer service and financial products that they offer. Better than traditional big banks…read moreby far

i called happy bank customer care call center on march 27, 2026, to find out what i needed to take…read moreto their addison tx branch in order to open an acct. their rep said, "$100 & your driver's license." i giggled b/c that seemed too easy & it was! i found out the hard way that nothing with happy bank was going to be easy! on march 30, 2026, i went to addison branch and walked in with my driver's license & $100. i wasn't greeted by the two young women seated at a large desk just inside their front door. i waited for a while. then, i saw two more employees seated at another very large desk. i walked over & asked if i could open a new acct. both told me, "that's not our dept." so, i was ignored by the first two and refused assistance by the next two. i asked who could open an acct for me. they said, "vicki." since it was my very first time in their bank, i had no idea who vicki was. they just pointed back to the front lobby. i walked over & asked for vicki who told me that she was busy!!! do you see a pattern developing here? i had been there less that 10 minutes and the games had begun. nobody at this branch is interested in customers or opening a new acct or anything else associated w/ banking! vicki's associate said that she would try to open the acct. so, i handed her my d.l. & $100. then, an older woman walked over dragging office furniture. i thought that she was the cleaning lady b/c she didn't smile at me or introduce herself. she demanded, "i need more indentification. do you have insurance? so, i placed that on the desk as well. she became upset & belligerent & told me, "this insurance is fixin to expire." i looked at the service dates on the top right-hand corner of the insurance document which read 'expiration date april 4, 2026.' i explained to her, "today's date is march 30th. this doesn't expire until april 4th." the old woman began arguing over the dates!?!?! then, she demanded my medical insurance. at that point, i simply asked her for the branch manager. she just stood there. at least she had stopped arguing. she didn't say anything or make a move! i asked her a 2nd time for her manager. still...no response!! finally, on my 3rd request for her supervisor...she ran off behind a corner. i wasn't sure what she was doing. then, a very friendly man appeared from around that same corner w/ his hand outstretched & a smile on his face!!! plus, he told me his name!!!!!!! the old woman hadn't done any of those things! we went into his office & i told him exactly what had happened. he apologized. but, then...the old woman began peeping thru the window of the branch manager's office glaring at me!!!! i asked the manager, "can you see her staring at me?" he said, "let's go downstairs for coffee." we went downstairs & 5 minutes later the old woman was following us!!!!!! she came over to where we were seated & demanded that we go back upstairs!?!?! she may need her meds adjusted. the kicker is that it took happy bank four solid hours to open a new acct for me. 4 hrs! they claimed it was their computer system. but, i have found out...their computers crash frequently! it seems to be a daily occurrence. i have attempted to provide customer feedback in good faith...but, nobody was interested. it was very alarming to me that all of my id was dismissed as invalid by the old woman, that she stared at me thru the manager's office window and "stalked" me all over the bldg!!! the sign out front says happy bank. i think that is false advertising! unhinged bank would be more appropriate! i called back on april 6, 2026, to speak w/ the bank president of the addison branch & vicki answered the phone...the same vicki who told me that she was too busy to open an acct. but, now...she is calling herself victoria! i asked vicki/victoria for the bank president. she said that she would have to look it up b/c she didn't know that info. unbelievable! vicki said that chris/svp would call me back. so, i gave her my phone number. let's see if their svp will return my call. the over-arching theme is...the lights are on but, nobody is home! i wasn't greeted, acknowledged or offered anything that resembled customer service! their computers routinely crash! other customer reviews reference their ongoing computer problems! my valid id was refused! one quick phone call would have confirmed that it was current! no verification was done. i was offered hostility & rudeness instead of common courtesy! they made excuses and refused to listen. they accuse their customers of being the problem! the old woman peeked in windows like a child & followed me all over the bldg even tho the branch manager escorted me to their coffee shop. if you enjoy unhinged drama, happy bank is the bank for you! p.s. the latest development...they said that my account is being closed. that's called retaliation imho. i noticed all of their systemic failures & now i am being punished. not happy!

If you get a chance, meet the bank president, Lisa Clawson. Incredible woman. What she has done for…read morethe bank in wealth management is leaps and bounds beyond what it previously had been. Would recommend Happy State Bank in Addison to anyone in need of a better banking experience and more effective financial planning!

I went to this Bank of America for the first time yesterday. I had a really good experience. I went…read moreon my lunch break. I've been to other banks in the area during lunch and there's been long lines and it's takes a lot of time to get serviced. This bank was different. I was serviced quickly and in and out and very satisfied.

I've been banking with this place for quite some time, and I always very pleased and happy with the…read morepersonal and great profession and the way that I recommend this place from entering to the bank to the moment you leave very welcoming They do their best to help you out and very easy and great smile Thank you all

i had a great experience- - Maliha Malik -representative walked me thru the process of a problem…read moreand did an excellent job in helping me and correct it. I've been a long time client and definitely recommend prosperity bank to anyone. Maliha went out of her way to answer all my questions and was able to continue to work on account With me. Also, the Vice president of the bank was most helpful in my account. Prosperity Bank is an amazing bank regardless of other reviews. it has always been there to assist in any ways.

Great service once I found it. No wait time at all. Got what I needed and was out! Would use them…read moreagain when needing to exchange $$.

Lei was very helpful and kind. It was fast service I would definitely recommend to exchange…read morecurrency here.