Called to track a package that was possibly lost. The person who answered the phone was very…read morehelpful,

Have complained multiple times and continue to receive other people's mail, several of which are…read moreold addresses, and several of which are just the complete incorrect address. I have returned to sender so many times I bought a return to sender stamp. And guess what? That mail gets continuously returned to the address. And many have multiple stamps on the same piece of mail. They also don't honor delivery times, so I've ended up having to return items due to this location's complete incompetence. I don't even know how that mailman is able to keep his job.

Found out I lost my passport Tuesday at 2:00PM and I have a trip to Mexico Thursday at 8:15AM!…read more Called up The Passport Guys and went to their office at 3:00PM Tuesday. Howard assured me he will take care of everything. He filled out my paperwork and the next day at 3:15PM I have my passport in hand and I am now checked in for my flight. These guys are the real deal and are life savers. Definitely would recommend them when you're in a pinch or just need passport or visa services. Thanks Howard!

I left a voice message for them with a question about their services, not an emergency situation,…read morenevertheless no return phone call.

EXCELLENT TRIP TO GERMANY, SWITZERLAND & AUSTRIA…read more========================== My husband and I booked the eleven day itinerary, but added one day to the beginning and two days to the end. Their website describes the day by day activities and hotels, so you can see the list there. I liked about half of the hotels, but some I would not stay in again like the Hilton in Central Munich, Germany. The breakfast was awful in my opinion and the one dinner wasn't that much better. Our room was alright, but the refrigerator didn't work. They brought an extra one that took up space on the floor. Since Gate 1 books your hotels you don't have control over their hotel choices. Our room at the Hyatt in Mainz smelled like mold, but the hotel kindly switched that room for us. I think my favorite hotel was the AC Marriott in Innsbruck. The food, rooms and location were great. Nadine Sandranowsky was our tour director for our small group of 24. She was great and always did a great job from start to beginning. I would recommend Gate 1 Travel as you do get more bang for your buck.

Update 2026 June 2: Gate 1 staff GSC reached out to me…read moretoday, who, apparently, had replied to me last year but I didn't receive. Thanks for reaching out.

Terrific agency! Everyone friendly and professional. Went there for an emergency passport renewal…read more Emily at window #7 makes every customer feel like their situation is important. Was worth the trek down from NYC. Thank you!

The passport office's operations seemed inefficient and not well coordinated…read moreSecurity officers could be more professional. .

I highly recommend this company for anyone traveling last minute. I was having difficulty traveling…read moreto Russian during covid-19 and could not make an appointment with the embassy which would be the normal means of getting my visa. I explained my problem with a company employee who recommended I spoke directly with the owner. I received a call back by the owner immediately and we planned on how to proceed. I paid for next day processing just in case as I only had ten days to get the visa. The owner confirmed that I would get the visa in time with the regular processing time and refunded me the cost of the next day processing. Nothing but professionalism!!! Also prices are better than the majority of the competitors with service you can count on.

These guys are completely amazing! When Fed Ex didn't get my passport delivered to them on time the…read morewent WAY out of their way to make it all work. They flew my passport from San Francisco to Houston, then found a flight to get me my passport a few hours before my vacation. They even kept me updated on everything skiing the way. I am forever thankful for all their hard work.

This is a great servlce to work with rather than deal with paperwork issues at the Post Office…read more l dealt with them and they were professional and clearly knowledgeable on what was required. Quick, easy and well worth the fees. l highly recommend them.

From the owner: We are a passport and visa consulting and processing service specializing in assisting corporate…read moretravel departments, individuals and travel agents with 24 hour document processing for business or pleasure travel. Our experienced consultants are able to answer your questions and walk you through your passport and visa related needs.

The customer service I received was very pleasant. There was a middle-aged male who helped me. His…read morename might be Ken, who has the gift of making people smile. I was ordering a passport after losing my old one, and he went the extra mile to make sure I had everything done correctly. He also gave me an estimate of when I should expect my passport and I received it in just 3 weeks using expedited service! Thank you for your service!

Love our Raritan mail person Kim! She's the best and so is the service and the entire staff in…read moreRaritan boro PO

Open on sundays. Service is always fast and gets the job done! Will always be my go to when needing…read moreto ship something fast.

This place is the worst. The people there are very rude and very dirty. It smells bad. If you are…read moretired, it's better not to be in that type of job where you have to have good customer service. 0 recommended.