GO ANYWHERE ELSE!!!! Owner is a spineless COWARD! Too bad, I have worked with his shop and people…read morefor 21-years; on Grover and now on Hwy-90. I am a home owner not a commercial operation, but I do odd jobs on the side that require me to rent 1 or 2 use items; like a tow behind articulating lift. My story: I get hired to trim and thin some trees and call General Rental in Milton to rent a lift. We make 3-4 phone calls back and forth to coordinate details and that I would pay but one of my workers would pick it up Friday late to get the weekend rate. I do most weekend job alone, so my guys get off-time. These lifts are designed to be operated by one person either from the ground OR from the bucket. I was doing this job solo until I am stuck in the bucket about 30-ft up in a tree because the controls don't work. I call for help and it happens to be my guy that picked up the lift. Guess what? GR gave him this lift KNOWING it was broken and REQUIRED 2 people to operate. If "I" had been told this, I would not have taken rental. These are lies or omission! During none of our phone calls and payment process was this equipment limit expressed. So, Monday morning I am obviously PO'd because I lost money and time due to this failure to notify. The owner tells me "It not my problem!" and "Its a known problem with the unit and the manufacture refuses to fix it." ok, so tell your customers!!!!! Let us decide! We squabble and he refunds the day rate. We part, both mad. I call today (months to a year later) to rent a Tiller. All is going well. Previous renter, yes. Oh!? We can't rent to you. What, Why? There's a note from the owner! WHAT A COWARD!!! He rents broken equipment, customer get made, owner curls into the fetal position and prove he is unable/unwilling to work through a conflict. The definition of a "snowflake". DON'T WASTE YOUR MONEY WITH GENERAL RENTAL UNLESS YOU ARE WILLING TO PAY FOR THE BS OR SUCH A BIG RENTER THIS OWNER MAY BE DEPENDENT ON YOU. Refuse to "Kiss the Ring" and go to Pace, Pensacola or Crestview. ALL are better than this panty waste knucklehead!

I am new to the area (Milton Fla) and am trying to figure out my "do's and don'ts". I needed to…read morerent a trencher for a small project at my home, so I went to General Rental on Hwy 90...they took good care of me, and while I was there, I noticed they sell and service Ferris zero-turn lawn mowers, and I recently purchased 2 Ferris mowers in Georgia where I used to reside, so I made a mental note of it. Oh Boy, what a mess this turned out to be, two terms come to mind, UN-just Enrichment and Blatant Rape! They basically lied to my face, virtually no communication unless I instigated it, miserable customer service all the way up to the Manager, tried to keep my old blades and the list goes on....if this were the last "repair shop" in Florida I'd still drive to Alabama or Georgia! As I mentioned, I have 2 mowers and ironically they both had "warranty issues". Neither would start, and each has 2 fuel tanks with separate gauges, the gauges were "unreadable", the lens's were foggy...these mowers are new, about 50 hours on each. I was assured this would all be handled under warranty and was never told anything else...until I went to pick up the last one! SOMEHOW this establishment worked up a $434.71 bill for they're services, WHAT?? Basically warranted a starter but charged me for absolutely everything they could dream up. If your renting from them, you "should be" OK, you enter they're lot looking for service, you had better be very careful, you, in my opinion, are about to be a victim. I could go on and on about the lack of professionalism in this front office but I'm gonna go lick my wounds, you have been warned.

I purchased a zero turn mower from this business after talking at length with the owner about the…read morepros and cons of several models. He was extremely patient with me and took all the time I needed to answer my questions. This is one of the most professional and courteous local businesses in Crestview and they will get all of my equipment business from here on out.

I've rented many items from them: Ditchwitch, Excavators (multiple times), Lulls... never had an…read moreissue and was always treated professionally and actually with a smile. Always have what I need, never had any problems.

rented a ozone machine and it didn't do its purpose due to the machine not working properly. bad…read morecustomer service.

Over the years, I have had the opportunity to use this company several times. They are excellent…read moreoutstanding crew very helpful with suggestions when needed competitively priced. Use them if you want to work with the best.

Rented a backhoe. Ran about 2 hours and a transmission line blew. Dumped fluid all over my yard. No…read morecleanup of my yard and no refund on the time left. I would not recommend this company for anything.

Rented a stand behind bucket scooper and tiller and the machine was new and worked great. Looked…read morelike most of their equipment was newer. Their prices was cheaper than Home Depot and sunbelt. Service was good. I cleaned and gassed it up before I returned it so no surprises. I would recommend them over the other companies. Doing business with locals is always better.

I run a traveling comercial installation business & needed to rent a pallet jack, over the phone…read morethey said they'd rent me a pallet jack, but I get there and they said they only rent to people who live in Daphne... I'm bringing business to Daphne, and yet it was a very unprofessional experience & made to feel like I was discriminated against based off my location. Definitely makes me look at this community differently. Gentleman was respectful in telling me no, but not professional.

Great service i was moving into the community and found this company to be a great asset for…read morerenting the equipment i needed to get the job completed