Ryan Moore helped me out so much. Felt more like hospitality than a bike shop. I was considering just getting a different bike and not riding trek anymore but he had such excellent service and knowledge I will keep riding trek for a while. read more

Great people work here and go out of their way to help you! Great variety of bikes and gear. Plus, they fix all kinds of bikes.

I can't say enough good things about the team here at Trek Oakland. Jose, Daniel, and Ryan are all incredibly helpful, thoughtful team members who get me set up with a brand new dream bike. They are knowledgeable and expert at repairs as well. 10/10 - they deserve more than just 5 stars. read more

Trek Bicycle Oakland - Brand new Bike - Bikes Near Me - Oakland, California

10 out of 5 stars. Seriously, this specific bike shop is amazing! I had been researching and been to couple of bike shops and people here are so helpful and knowledgeable especially for someone getting into biking again/new like me. *JOSE* helped me so much today. He spent over 2 hours w/ me gearing up on the bike that I wanted and called for ahead of time. Work with me until bike was adjusted to my body/size. He helped me find a bunch of other accessories I was interested in purchasing and recommended a few things to me and also explained why one might be better suited than the other. Ryan helped with getting the cleats on my shoes once I chose the pair I was going to go with and had dine the sizing with Jose. I was going to buy bib and jersey on an online cycling website my brother recommended but end up buying at the store since Jose was just so patience and helpful + the discounts :) They are a wealth of knowledge. Too bad the bike shop is over an hour drive for me without traffic BUT I would do the drive and come back if I need anything else or questions. Was at the store yesterday. Would only mention letting/reminding customers know regarding parking situation b/c I got a parking ticket. Not familiar with Oakland/this area so. Thank you for your help & patience, JOSE! read more

Trek Bicycle Oakland - Bikes Near Me - Oakland, California

Super helpful staff! Fixed up my bike tires really quickly and helped us get safe helmets fitted for me and the kids. Thank you!!

I walked into Trek Bicycle on Grand Ave late July after calling and speaking with a Jose and asking if they could fit my bike with some different handlebars and a different seat as I wanted something to come more inward, and a seat that was a lot more comfortable. I was greeted by Jose say and I mentioned I had just called and spoke to him regarding the seat and handlebars. I waited a couple of minutes as he was finishing up with a customer. To be fair, it was about closing time so Jose walked me over to his workstation and said OK what I can do is I can send you a few pictures of different handlebars and seats but I think we were more focused on the handlebars. Jose then said he'd email me the next day. Next day comes, didn't hear from Jose. Another day comes and goes and still nothing from Jose. Three days go by and still nothing from Jose! So I decide to call Jose snd ask what's up??? Jose apologizes and said they got busy but he'll be sure to get back me by EOD or latest tomorrow. It's September 7th and I've yet to hear from Jose or trek bicycle. After a few more days, I decided to go a couple blocks down to Lakeview Bicycle on Grand and Charlie who is the owner actively listened to my concerns and immediately took inventory and said he give him about two hours and I can come back to pick up my bike! I showed a little early and it was exactly what I had asked for! Charlie under promised and OVER DELIVERED. Making sure to properly adjust my seat settings after asking me to take it for a test drive! This is the customer experience that we all should expect and we all should be given. Jose and Trek Bicycle- you have no lost a customer. I gave you the benefit of the doubt that folks get busy and therefore may let things slip, but that's not what happened here. This was a display of dismissiveness and what NOT TO DO and how not to treat customers. I cannot and will not accept these behaviors and as a result I will not give you my business. The silver lining is I'm kind of glad you showed me who you are because I would have never met Charlie at Lakeview Bicycle. Charlie is class personified and is the example of what s an exceptional customer experience looks like as Charlie's bicycle knowledge snd experience is impressive, and more importantly he says what he means and means what he says! Many thanks, Charlie at Lakeview Bicycles inside and Jose and Trek Bicycle...DO BETTER! read more

Outright rude staff, indifferent ownership. E-bike and service illiterate. Gave 2 stars bc when I first visited for a simple break adjustment they did the job, no problem! Second time it turned out I was in need of a complete front wheel rebuild from the manufacturer- something they could not accomplish in house. Rather than simply telling me this fact the college-aged service person said "go away, we don't work on bikes we didn't sell to you in the first place" Whaaaa?!? SUPER rude, all but spat in my face, basically said "f*** off" without saying F off. Unsure why. Felt vibes of discrimination (I'm an outwardly queer PoC) but couldn't say with any surety WHY the tech was such a jerk, though a jerk he most certainly was. Spoke with apathetic owner who was no help, offered ZERO compensation for my wasted time (him: "well what do you want me to do about it?") and for his employee basically sending me out to possible crash n injury. He emphatically agreed that the employee erred, offered his kind words and deepest apologies? Umm... okayyy. I didn't crash/die thankfully but the problem DID get much much worse over the next few weeks while I looked for a shop who would help me, as I HAD to keep using it to commute to work- SCARY! By the time I was able to secure another day off to get the issue addressed the whole thing had fallen apart and I actually had to purchase ANOTHER e-bike to get me through until the first bike could get fixed by a different shop! Wow! Added about a month of anxious rides and added cost, loss of revenue and wages for me. ALL of it could have been easily avoided! Thanks, Trek? NOW I go to pacific E bike. They fixed/informed me of issues RIGHT AWAY. The owner there told me exactly what I needed to do in order to have the problem addressed and did so THAT DAY, getting me safely back on the road asap. When/if he messes up he makes up for it by adjusting his services and costs- yknow, like a business. If you need a simple service, new helmet or a bike light or something you could patronize Trek I guess, but those who actually put miles on their e-bike (mine is 4K km and counting) please do yourself a favor and find a reliable e-bike shop that operates from a standpoint of service and SAFETY! Muy triste, no bueno read more

Trek Bicycle Oakland - Trek employee: "go away, keep riding on this, we don't provide service to folks who didn't buy their e-bike from us" ‍ - Bikes Near Me - Oakland, California

Kudos to this shop, I called and Daniel answered the phone asked for a particular part I was looking for and he confirmed that they have it, worth to mention that I work in a bike shop in Fremont Ca. and one of our consumer bike that was in need of this part he was kind of a hurry and our regular provider they have it but if we don't buy form the Trek shop in Oakland our consumer will have to wait till Wednesday next week. Also to mention that the part we were looking for this shop was the only one having in the whole East bay (I know that for a fact because I call at least 10 bike shops) also kudos to Jose who was very attentive and greet me almost as soon I was inside the store, thanks so much for the help and the trip to to Oakland was ver productive as we kind work as a team!!!!!! read more

If you're in the East Bay and seeking unpressured advice and recommendations about purchasing a new bike or fixing an old one, check out Oakland Trek. Nestled in Oakland's Grand Lake neighborhood, this cycling haven is not just a shop; it's an experience, a community, and a gateway to adventure. My journey with Oakland Trek has been nothing short of extraordinary. Initially drawn by my son's mountain bike coach's recommendation and the appealing 25% discount for National Interscholastic Cycling Association (NICA) student-athletes and certified coaches, I was welcomed into a cycling haven. José, my first point of contact, expertly guided me through bike selection for my son, considering our needs, budget, and riding experience. His warmth and sincerity made the process enjoyable and instilled trust. His attention to detail when adjusting the new bike for my son's size and weight - was much appreciated. The exceptional service didn't end there. Because of my experience with José and the subsequent connection, I purchased my own bike from Oakland Trek. After researching the newest carbon fiber XT mountain bikes extensively, I knew which model Trek I wanted. This was during a Trek-wide sales event that significantly reduced the cost of a new bike. Jose also told me that the 25% NICA discount would be applied IN ADDITION to the sale price! I called Oakland Trek to figure out the logistics of ordering, purchasing, and assembling the bike. Daniels and Ryan's partnership in handling the logistics associated with assembly and adjustments was handled with precision. After my purchase, Ryan followed up with calls and texts, demonstrating a genuine commitment to customer satisfaction and leaving me feeling valued and cared for. Subsequent visits only reaffirmed my positive experience. Daniel's extensive knowledge and personalized assistance elevated my interactions, making each visit pleasurable. Whether purchasing accessories (like a bike rack) or seeking maintenance, the team at Oakland Trek consistently went above and beyond to meet my needs. Additionally, the Trek Newsletter has sent me multiple $20 "good as cash" coupons that allow me to stock up on chain oil, bike wash, energy gummies, and other knickknacks. What truly sets Oakland Trek apart is its sense of community. It's more than just a shop; it's a gathering place for cyclists where expertise and camaraderie thrive. The commitment to honoring NICA discounts for all levels of certification reflects their dedication to supporting local athletes, coaches, and teams. Oakland Trek has become more than just a cycling shop to me; it's a trusted ally and partner in my cycling journey that supports my overall well-being. Oakland Trek has earned my loyalty and admiration with its exceptional service, authentic care, and unwavering dedication to the local cycling community. read more

Trek Bicycle Oakland helped me change a tire in a pinch! My front tire on my cargo bike went flat just as it started to rain. Worse, I had my toddler with me. The shop helped me in less than 20 minutes for a very reasonable price. Great service. read more

I had a problem with the battery for my e-bike and Trek Oakland identified the problem quickly and they offered me a great deal on a new e-bike. Loved the service and responsiveness. read more

Mostly I want to say that I miss Cyclesports! It's a shame that Trek is gobbling up local bike shops. These guys are kind of high-pressure, really want to sell you a bike. At first I got a good feeling from the staff, but in the process of going over the possibility of rehabing an old Trek 1220, it started to dawn on me that the gentleman helping me was aggressively steering me towards a new bike purchase. Maybe the pressure to make sales targets ( if that's what's happening) is greater than the desire to do what's right for the customer? read more

I didn't know what to think when Trek took over this store, but I firmly believe it's gotten even better. The store is well managed and the people there love bikes, know a ton about them, and are service-oriented. They took the 16-year old bike I had bought there when it was Cycle Sports and rebuilt it so I can get at least another 16 years out of it. My son is there A LOT and they are always welcoming and encouraging. I've been in a lot of bike stores in different cities and feel truly lucky this one is so close to my home. read more

Shout out to Ryan and Daniel. Amazing customer service. Friendly, honest, helpful, knowledgeable, and super nice. My partner and I brought in our bikes after big fixes at REI in Berkeley. We both spent over $200 and there were still minor issues with our bikes. To be fair, the issue with my bike wasn't the fault of REI. And my partner's bike had a minor issue that could have been recognized with REI fix but wasn't. Ryan was able to quickly diagnose my handlebar issue. He ordered the part and installed it very fast without charging me for the labor. Daniel examined my partner's bike and fixed the clicking sound on her wheel. Again, no charge. This is how you do customer service. This is why we will bring in our other bikes and refer others to this shop. Thank you Ryan and Daniel! read more

I have made three recent visits to this shop and I'm amazed by the level of care and attentiveness that the staff displays to their customers. As a customer, this makes me feel both welcomed and valued. The staff are very professional, courteous, knowledgeable and efficient. Yesterday evening I dropped off my bike here for service. To my surprise, Trek calls me first thing this morning to advise me that my bike was ready for pickup. How amazing! The Moral of this review is that my positive experiences here are the reason why I have decided to make Trek my new home bike shop. Special shout out to Ryan for the great customer service. read more

As a long-time Cycle Sports customer I was very bummed and a bit skeptical when I heard that Trek had bought out the store. However, since the transition I've had my bike in several times for servicing, and I couldn't be happier with the results. Particularly noteworthy was a nasty creaking noise presumably coming out of my bottom bracket area which I had them look at a couple of months ago. They removed the cranks and bottom bracket, cleaned the bb thoroughly and re-installed it. The creaking noise went away, and so all seemed good. However, after a couple of rides I noticed a slight ticking sound again, and over the course of the next few weeks it got progressively worse and turned into the same noisy creaking that had me bring in the bike the first time. I brought the bike back in last week and they took a look right away. Not only were they nice enough not to charge me for the 2nd visit, but they went out of their way to ensure the creaking sound was fixed for good. In addition to servicing the bottom bracket again they lubed/greased/adjusted/tightened literally every possible place on the drivetrain as well as other locations that could possibly be generating any noise. Got the bike bike and have done over 100 miles since then...not even the most minor tick to be heard, and I feel like my bike received a complete overhaul. Kudos to Mark and the rest of the service team! read more

I'm so happy to have this bike shop in my neighborhood. Ryan has helped me out a lot as I've gotten back into biking after a long hiatus. EXCELLENT customer service and fair prices Thank you! read more

Worst bike shop in Oakland. I came into to get a bunch of maintenance done on my bike, the guy said it would come to about $320 and that I needed to pay on pickup. Come by to pick it up and this guy (different person) tells me it's $380. Apparently they did some extra things and charged me without even asking. On top of that, my front wheel was misaligned (rubbing the brake pad)! These fools are overly arrogant and everyone should support more local/better bike shops. read more