I been coming here for 4 years or so and nothing but the…read morebest service every time. Very knowledgeable, reliable, and trustworthy.

Small store, BIG results. My wife and I went in to buy her…read morefirst bike since she was a kid. The size of the store is deceptive. It has an amazing selection in inventory. We browsed for about 5 minutes before Doug came by and gave us the rundown on her options. She settled on one quickly and Doug had her out back on the bike for a test ride. He had her try a couple of other options to make sure she knew what she wanted. We bought her bike and I had my own bike in for a tune up the same day. What a great experience. Thanks DTFBS! Thanks Doug! We'll be back when our son needs his first bike! I give this shop my highest recommendation. Don't bother going anywhere else!

They come to your home, pick it up, repair and deliver when done. Easy peasy. And they go above and…read morebeyond with their service.

They came to our house and serviced our two bikes right in our driveway! It was awesome. Two tune…read moreups and mine needed a new chain. They are so nice!

Patrick went above and beyond to help me with my bike (and a trailer I wanted to attach to it for…read moremy child). The bike frame itself had some design/manufacturing quirks to it, and he was more than willing to help figure it out for me. He was also extremely nice to both be and my child (who was fidgety and extra energetic at times), and was determined to fix the issue. I had to bring it back again (the quick release with my bike + trailer hitch was odd) and he solved the problem immediately! He even took it for a test ride with my kid in the trailer to make sure it worked As a single parent, I am so happy to have a shop like this that is transparent and solution oriented. Especially when purchases have a great warranty policy. Definitely recommend this shop

I just went in for a back tire rubber replacement and my bike came back with the back brakes…read moreunlocked. This place needs major correction; I even told the guys that I use it for work. I don't know but that's borderline attempted murder Esspecially with how traffic is these days. Probably just because I refused more extensive needless repairs.

We went for the first time last Saturday and it was super busy and Dan was helpful but he was…read morejuggling several of us at the same time. We tested out some hybrid Treks but weren't certain which ones we liked. My husband tried both the hybrids as well as road bikes. Dan was super patient and helpful to us. We went back again today and was helped by Rick. He was attentive and on the ball and helped set us up on several types of bikes today to test out. We tested out the Electra's, then the Townie and finally the electric bikes. The Electra bikes were unbelievably comfortable and far as ride and overall comfort and fit, as well as ease of gear switches, all internal to the bike and done with twist of the handle grip. The Townie was a stiffer and rougher ride. The electric bikes were exhilarating and fun for sure, but pricey. I rode and electric Townie bike that was about $2,600 and my husband tested out an electric bike by Townie that costs $4,600, their higher end model. It was most noticeable during the turbo setting. There is also the Eco, touring and sport modes as well. I preferred and felt the biggest impact during turbo. I am most swayed by the true comfort ride of the electric cruiser 7, by far my favorite of all of the bikes I have tried out so far. Think I found the winner.

The shop was pretty empty when I arrived. I was quickly greeted and said what I was looking for…read more Daniel Horsley (he gave me his card so that if i decided what I wanted I could call the shop) helped me out and made some suggestions without any pressure to buy. I didn't end up buying but it was an overall enjoyable experience. They had social distancing markers, all of the staff were wearing masks and you have to wear a mask to go in.

Don't go here unless you like being talked to like you're stupid. What a terrible experience. Also,…read morenot really much inventory. I was told they could order me a bike and never heard back. What a joke.

I went there twice, first time the younger guy changed both my inner tubes waiting around 15mins,…read moresecond time he helped me changed both my tire very quickly. Good store to have nearby. Thanks for the service guys!

Cannot remember owners name. But a friend recommended him at least 7 years ago. He's always…read moreFriendly, Helpful, Knowledgeable and best of all his Reasonable prices.

Good price. Good knowledgeable service. Very friendly owner. He took care of the three bikes I…read morebrought in. On one of the bikes I had asked for the tires to be changed. After his inspection, he felt they still had another couple of seasons left in them. So he talked me out of purchasing them. Much appreciated.

I've been coming here over 25 years. just recently bought my son a BMX bike and decided to buy…read moremyself another one. When I had issues with the bike these guys didn't hesitate to repair everything at no cost, including giving me a new set of cranks without me paying a dollar, and they have always been willing to put in extra effort to make sure you leave with satisfaction in your visit. I wouldn't trust any review that's less than five stars when it comes to this establishment.

With the first order I purchased was a custom wheel, it took a little while but I was patient being…read morethey laced up the wheel for me and helped me pick the right sizes of spokes and what not. With the second order, I purchased forks and two tires. Didn't receive a tracking for a few days called multiple times...I ordered on a Friday at around 12:30am...didn't hear about anything Monday or Tuesday so I decided to call. They were saying that I could receive the items the next day or Thursday at the latest. I still didn't get a tracking number by Wednesday so I called again, they said the order was delayed because they didn't have one of the tires in stock...then, I got a tracking number. The tracking number said arriving Friday...it is now Friday and I have received a package. I opened this package up and it's just the tires...WHERE ARE MY FORKS?!?! The package was delayed BECAUSE OF THE TIRE!!!! I should've received the forks FIRST! As this was a 1 of 2 package...the tracking number was not provided for the forks. I called and the guy said he'd provide the tracking number right away....two hours went by and still no tracking. I decided to call again and he was making excuses for not sending the tracking. The status still said the forks weren't even processed for shipping and I asked if he could accommodate me by replacing one of the tires with a different color because it turned out that the shade of green that this tire was was not to my liking. I was asking him to send out a different color tire with the forks and a return label so I could send him the green one back, this was a MAJOR problem for him as he was acting like I was going to rip him off. I had spent over $600 in the past two weeks as a first time customer and he wouldn't help me with the tire...that was how I was treated over a $30 part when I spent over $600. He was saying it was my fault for choosing economy shipping but I only chose that because another employee said it would make a difference even if I chose the $50 extra shipping....so they lost my potential as a frequent returning customer. I should've received the forks first because it wouldn't have been a big deal to grab a different tire. These forks are specific for my frame and were $50 less with albes but now I wish I would've just ordered from source/sparkys to spend that extra $50 for better service. June 21st is tomorrow and it was my goal to have this bike put together by then, but albes has failed me. I've spent the last month collecting all these parts separately for my complete custom bike. There's no reason for lack of communication or for an order to not even enter transit until a WHOLE week later. Source/sparkys and eBay will be my go to vendors from now on, as for albes is dead to me.

Great customer service! Went in for a brake repair the…read moreemployee fixed it in 1 minute with no charge. I inquired about the possibility of installing on training wheels on an adult bike, for a disabled adult child, they were very good about informing me on the challenges and because of the difficulties offered another suggestion. They will reap no sale because of their advice but it will help us 1000% ! Can't thank them enough!

The workers are pretty ornery and it always seems like you're doing them a favor when you take…read moreyour bike in to get a flat tire fixed or something like that. Not sure why they have an offputting attitude. One time recently I went in there, and the guy was upset about something and in front of all the customers stormed out of the back saying how he doesn't want to work here anymore or something I can't remember the exact words. Not sure why the morale is so low there but they sure don't seem happy to see you!

Purchased item online for an in store pickup. As a member, my co-op funds were applied and got it…read morefor even less. It was ready when promised. I like businesses that make my life easy.

My daughter has a membership with Rei, so we visit every now and again. I use a mobility scooter…read more While they do have automatic doors, the button on the inside door is so far back in the alcove, that I hit it and could not get turned around before the door closed. There were many areas that I was not able to get to. The socks, which is what I came for, are on a wall at the back of the clearance area. The floor was so covered in merchandise and the displays were so close together, that I could not get near them. The clothing aisles were all diagonal and impossible to navigate. Lastly, and most upsetting to me, my daughter and I were checking out at the same time and her cashier was really pleasant, greeted her warmly and kept up a stream of converation, but the one that waited on me was rude and barely spoke. I can't say for sure that this was due to my disability, but what else am I to think? Evidently Rei doesn't care for disabled people. Or maybe they think that people with disabilities do not need active merchandise, so they don't have to cater to them. Either way it was sad to be treated negatively just because I have to use a scooter to get around.