Nothing but good experiences here. Plenty of accessories, bikes, ATVs, etc…read more Adam in service is so helpful and pleasant. Last year he had to find a special part to make a repair. He gives accurate estimates for when servicing will be done. I do wish that they had longer hours. It's darn near impossible to get a Saturday appointment and the hours during the week are mostly 9:00-18:00 except for 9:00-20:00 on Thursday.

The VP of sales, Mike Inglis, tells me that I am banned from their store for sending one slightly…read moreharsh email message to them. I was also told that if I contacted the store again I would have legal action taken against me. This store is not customer friendly in my opinion. This shop maybe a 1%er store. Beware as the owner makes threats.

I have been dealing with this business for years. Owner and staff are all great. Really not much to…read moresay except for the top notch service they provide is excellent.

Rented mountain bikes here. Our bikes were adjusted and set up specifically to rider size and…read moreweight. They had a bike carrier they let us borrow and sent us to some great trails. I highly recommend visiting their store. Great innovatory and awesome staff.

This shop provides phenomenal service. They are friendly, quick and well priced. Tried other shops…read morebut this one of the better ones. As a diehard cyclist, you cannot go wrong.

Fantastic service! In town for just a very short time and they were able to help repair a wheel…read moreimmediately. So much thanks to Brian!

What an amazing guy John is.. he spent alot of time on me... Helped me get a tackle bag and fill it…read morewith stuff. He actually saved me a bunch of money by saying " follow me, same thing almost, only cheaper over here. He explained alot and had awesome customer service. I will for sure use this store exclusively for my angling needs. Thanks John

The customer service here is consistently excellent and the clothing quality is better than many…read moreother stores offering the same price range. I notice that the fabric is noticeably better and the clothing I buy here seems to last longer! Their pant styles come in different lengths, so taller and petite sizes have better selection. Sometimes the colour selection is a bit limited but check out the sales if you can! This is a good option for everyday work/casual styles.

I love this place i got a nice sweater from here and i wear it every day possible and i really love…read moreit

The service is outstanding. So rare in retail these days. I wish that I had caught the name of the…read moreyoung man who could not have been more helpful. Week one I had him running around the store looking for my size. We thought that we had found it but I discovered after I had left that the size on the box didn't match the boots inside. First return trip. Week two saw me bringing those unworn boots back because they didn't fit well. Second return trip. This time he went looking for my size in a boot made in Canada. Wait for it - he produced one MADE IN LONDON. On sale. With a waterproof guarantee. I'm happy and cozy in my not made in China waterproof boots. Like them more every day.

I love them but can't find them. Could you please tell me where to find them in Dartmouth, Nova…read moreScotia, Canada.

I bought my mid-high end bike here in 2012. Last week I broke a small part (it happens), and as a…read moreresult, I smashed up a bunch of the back end pretty badly. Rather than try to fix it myself, I brought it in for repairs. The repair guy in the back was very helpful about explaining what needed to be fixed and why. For each damaged part, he gave me the option of replacing it entirely with the same part, replacing it with a more affordable option (and explained the performance difference), or of leaving the old part there (and explained what weakness it may cause if I did). He didn't pressure me to replace any unnecessary parts (I already had an idea of what I'd damaged), and he didn't try to upsell me to more expensive parts. He also offered me an affordable option for labour (just the cost to swap the parts), or the option to pay a little more and get a tune-up and cleaning on the entire bike at the same time, with the installs included. I opted for the whole package, and he asked me follow-up questions about anywhere else I was noticing issues on the bike so they could get everything in one go. They gave me a estimate for all the parts and service and told me they'd call if it was going to be any more expensive. I checked the price of parts against online options and other stores, and found everything to be within a couple dollars of what I'd pay elsewhere. Overall, good service, no sales pressure, and would recommend.

I don't often give 5 stars! To Wheels deserves it. Great service, huge selection, knowledgeable…read moreand friendly staff. We were referred to To Wheels by a colleague and we were not misled. Stop in to see for yourself! Ryan was amazingly patient and spent a lot of time with us to help us be comfortable with the new bikes we were looking for. Our commutes in London will be more comfortable and enjoyable thanks to his insight, suggestions and assistance. The mechanics, although busy with spring tuneups, etc. took the time to help us out and no one seemed inpatient with our continuous questions and "what ifs"! Options at all ends of the spectrum were offered with knowledgeable considerations explained for each. Thank you, great customer service. We are happy to have found "our bike shop".