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    3 years ago

    customer service was amazing and nice. very informative and helpful. thank you for your service

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    TownePlace Suites by Marriott McAllen Edinburg

    TownePlace Suites by Marriott McAllen Edinburg

    (19 reviews)

    $$

    We were in town overnight and decided to stop here because it's brand new and close to where we…read moreneeded to be. A mixed bag. It is new, so that's a plus, sort of. The rooms are all designed with a full size refrigerator, stove, dishwasher, etc. so you could cook food if you were here for an extended stay. For a new hotel there are quite a number of areas where the finishing is just not done properly, especially for new. The staff are all pleasant. When we checked we were asked if we wanted a 1st, 3rd or 4th floor room. We opted for 4th. When we entered our room, the was a very odd musty, almost mold-like smell but we figured maybe just a 'new hotel' smell. After about 20 minutes the front desk called to see if everything was alright and we thought that was great service . . . until later. After leaving and returning to the room that smell was just bad so we went downstairs and were told 'that's why I called because they said to only use that room as the very last one'! Okay - so they knew there were issues? At any rate we got another room on the 3rd floor. We went out for the evening and came back and there was the moldy type smell still - not as bad as with the first room. Over - room was okay but we woke up with sinus issues due to the moldy smell - something is definitely wrong with here. Our adult kids (who also stayed here) had the same issue. The room has a thermostat on the wall, but it is not connected to anything, and the air-conditioning is from window wall unit that you adjust the temperature at that point. The breakfast buffet was actually pretty good with a decent variety of food, so we can't complain there. For whatever reason they have chosen to make what was clearly designed as a self serve breakfast buffet into a employee gets everything breakfast buffet. This does tend to slow things down. Fortunately, the lady who was working, the Buffay was very helpful and very pleasant, so props to her. Overall, not a bad stay not a great stay. For a new hotel it was a bit surprising not in a good way. They've got to figure out what the musty, moldy smell is in all the rooms or this place will go out of business very quickly.

    Work brought me to the valley recently. Loyal to the Marriott brand, I chose TownPlace Suites…read more Pros: Clean hotel. Room had all the amenities, and more (refrigerator, stove, microwave, kitchenette, etc.). Comfortable bed, clean bathroom with a standup shower. Location is convenient with nice restaurants around, grocery stores within a reasonable distance, and quick access to the interstate. Cons: My only complaint was that the room did not stay cool very well. The room had a thermostat on the wall that did not communicate with the window unit very well. I had to manually adjust the temperature on the window unit itself, and it would randomly cool the room off. Many mornings I woke up covered in sweat. I would definitely stay here again. Next time I will address the air conditioning issue if I stay again. I recommend this hotel if your travels bring you to the valley.

    Trenton Point - venues - Updated July 2026

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