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    Marysville, MI

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    5 months ago

    The crew arrived on time & were very informative. They packed all items, big & small, carefully. I would definitely recommend!

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    Bens Fine Furniture - Lift and recliner chair

    Bens Fine Furniture

    2.7(10 reviews)
    4.6 mi
    $$

    Honestly, Bryan is the only saving grace at this store. Michael's obvious disregard has nearly…read morepushed me to buy direct from the Ashley Store. I have the website up right now. I just typed in "three-piece modular with console" and a plethora of selections popped up. That's all Michael had to do, and he would've had a guaranteed sale. I went there, credit card in hand, ready to make a purchase. Google is a better salesperson than Michael. Definitely less condescending. Read about my entire experience below. I haven't made a purchase yet. The sales guys--Doug (North end) and Michael Sadler (downtown)--didn't come across as genuine. I went to the North end store first to see what options they had. Doug was the salesperson on duty. His attitude and energy weren't welcoming, even though his face tried to make up for it. I felt like he was talking down to me. So I decided to go downtown to compare customer service and selection. There I met the owner, Bryan. He was super friendly and genuine, taking his time to figure out what I was looking for. He pulled up the Ashley Furniture store on his computer and offered to scroll through all the selections to help me find what I needed. I didn't have enough time that day to buy, so I told Bryan I'd come back. I went back the next day and spoke with Michael. I walked in, introduced myself, and told him I had spoken to Bryan yesterday, who was friendly enough to offer to look up some things for me. Then I said I realized it wasn't a loveseat I wanted--it was a three-piece modular. Michael just said, "Well, there's a lot more that I need to know," but he didn't ask any questions. He just made me feel stupid. Then he smiled and looked at me. I said, "Well, what else do you need to know?" He said, "Many things," but again didn't ask any questions or offer any help. He just stood there, saying nothing. So I said, "I'll just come back when Bryan is here." Michael replied, "Well, you're welcome to do that," and then went back to work--even though he wasn't helping anyone else and wasn't busy. How do you expect to make a sale like that, Michael? He made no attempt to help me. He was condescending from start to finish. Honestly, Bryan is the only saving grace at this store. Michael's obvious disregard has nearly pushed me to buy direct from the Ashley Store. I have the website up right now. I just typed in "three-piece modular with console" and a plethora of selections popped up. That's all Michael had to do, and he would've had a guaranteed sale. I went there, credit card in hand, ready to make a purchase. Google is a better salesperson than Michael. Definitely less condescending. After I left, I went back into the store to ask for Michael's name. He gave it to me happily, with a smile, even offering his last name. His attitude was basically: "Here you go. It's not gonna matter." If I hadn't met Bryan first, I would DEFINITELY NOT buy anything from this store EVER. Michael confidently treated me like I was unworthy of his time, smirking as I walked out.

    Incredible experience! We came in needing a lift chair for our grandma and had the most wonderful…read moreexperience. You can feel how much they genuinely care about their customers. Would absolutely recommend coming here for all of your furniture needs. Good quality, caring customer service, and all around great experience!

    Photos
    Bens Fine Furniture - Ben's Fine Furniture Downtown Port Huron

    Ben's Fine Furniture Downtown Port Huron

    Bens Fine Furniture - Ben's Mattress Center Fort Gratiot

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    Ben's Mattress Center Fort Gratiot

    Kimball's Brand Source - Since 1927!

    Kimball's Brand Source

    1.0(1 review)
    4.3 mi

    We purchased a refurbished washing machine from this store about 3 months ago in August 2014. My…read moremother-in-law had purchased appliances, both new and used, from this store in the past and recommended it. I like to support local businesses so I decided to give it a shot. We found an affordable Whirlpool that had been refurbished and that we were told 'Works great and should last us a while.' This machine looked a little older than I would have liked for the $220 price tag but a new model of this would have cost closer to $500/$600 so I decided to go for it. Kimball's offered a 30 day warranty on the product so I ran about 5 loads that month and it worked fine. Fast forward to October... On average I may do 2/3 loads of laundry every 2 weeks due to the fact that most of my professional attire gets dry cleaned. This would mean that I had run maybe 18 loads of laundry by this the end of the that month. One day I went to change loads and realized that the machine would not shift from the wash cycle to the rinse cycle or the spin cycle, not even with a manual adjustment to the nob. Not wanting to deal with a second broken washing machine in 3 months, I decided to purchase new. Today I called to see if they would at least buy back my broken washing machine to refurbish and re-sell or scrap. The response I received was that it was past the 30 days, I had for 90 days, so it wasn't their problem and I should put an add in the paper to see if I could sell it that way. No apology, no sympathy, no nothing. When I replied that I thought it was a little steep to have charged over $200 for a refurbished machine and not even have the option to sell it back I got a similar response... why would they want it back if it didn't work and that they had too many refurbished machines and that it wasn't their problem. I think it's unfortunate that this is their business practice and they could care less about their customers returning to provide additional business. I wasn't looking for a refund or for them to change their policy but maybe to apologize for the fact that they sold me a product that should have lasted much longer than it did, to offer me $50 to possibly buy back the machine to be refurbished again, or at least to come remove it as to avoid costing me any additional money. I didn't get a single one of these things. I'm not sure how long I should have expected the product to work for but I do know that I will not be purchasing any thing else from this place and neither will my family and friends. Business gets referred by word of mouth, especially for family owned businesses in small towns like Port Huron, and I would never recommend this place to anyone and I would deter anyone who is considering purchasing from here not to do so. Their customer service is non-existent.

    From the owner: Family-owned dealer of top-name appliances, electronics, and mattresses. Sales & service since…read more1927. Nobody Beats The Bug! JUNEBUG that is! 945 Lapeer Avenue Port Huron, MI We are the #1 Tempur-pedic & ORECK dealer in St. Clair County!

    Trezure Hunt - vintage - Updated September 2026

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