Not sure what has happened in the last several years. It really is sad!!!! This location has gone from offering a huge selection of healthy plant and tree varieties to looking like desolation. Their selection is not near as good. Lots of root bound and dying plants to choose from now. Years ago we landscaped our entire yard from tri-city. It now looks beautiful. Fast forward to now and we are in a different home trying to landscape. We went to tri city hoping for another good experience. Wow! What a disappointment. We ended up only purchasing 11 little boxwoods. They were yellow in places but seemed ok. We planted them the same day and shortly thereafter they began to worsen. I have called tri city for help. You can only get an answering machine that tells you to contact them via their website. I have now emailed three different managers and NOT ONE has reached out to me. We will not be back. Save yourself the hassle an go to J&J. read more

Tri City Nursery - Nurseries & Gardening Near Me - Kaysville, Utah

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I enjoy browsing for plants and supplies at Tri-City, but when there is something specific i need i almost always end up buying it at J&J. Why? Because J&J always answers their phone, and are very pleasant and helpful when i ask a question. Tri-City, on the other hand, almost NEVER answers their phone. I can't tell you how many times i have called Tri-City and got a recording instead of a person. So, off I go today to buy a cubic yard of soil mix from J&J because they are professional enough to answer the phone. Five stars for J&J! read more

I can't quite estimate the size of this nursery, but it is HUGE. We are hunting for some unique varieties of trees and boy howdy, do they have trees! Even though it is late in the season to plant, we had so much fun perusing the extensive collection they offer. Their prices seem reasonable, they have many items on sale, and the grounds are clean and organized. We encountered at least 6 employees, each of which stopped whatever they were doing to greet us. One guy even stopped his forklift to see if he could answer any questions. Mega impressed with all of them. They definitely have our business when we need to start landscaping. Keep an eye out for seasonal events. For Xmas they are having activities featuring Santa and real reindeer. read more

Based on my experience and the experience of others I have talked to, their plants seem to have a lower survivability rate. After examining some plants my wife purchased there, we decided we should return them due to their condition. They refused to accept the returns even though we followed conditions on the receipt and it was less than 2 days after the purchase. They stated that since the plants were on sale for such a low price, it was implied that there would be no refunds/exchanges. I'm not a business law expert, but believe that any terms that differ from their standard policy on the receipt should be called out in writing, not just "implied". I have filed a complaint with the better business bureau. read more

These people should do themselves a favor and answer their phone. I tried to get a hold of someone in customer service before I had to drive a half hour to their to store to find out they don't have what I need. I left messages. No call back. I just decided to drive there and risk it and there was not one customer in the store. Their recording said that they were "too busy to answer the phone". Horrible customer service! read more

Worth every penny! We had so much fun cruising through their hay maze:) the slides and dune bikes were pretty great as well. Only wish the track for the bikes was a bigger course... nudge nudge;) read more

From my experience their plants have a low survival rate. I'm ready to take another one back today. They NEVER answer the phone. Even though they seem quite knowledgeable the plants don't survive. I bought the Myke stuff for plants they sell and used it as instructed. read more

Stay Away!!!!!!! As a lifelong Kaysville resident I decided to buy all my plants, shrubs, flowers, and several other things when I bought a new home here in Kaysville this March. I cared for all of my purchases and even bought the Myke that they recommended. As the season is about over, I had a plant that didn't quite make it. I put it back in the container that I purchased it in and still had the tri-city tag still tied to the plant and took it in. After being ignored for several minutes, someone asked if they could help me. I politely explained the situation t which they quickly told me they could do nothing for me without the original receipt. I asked if they could look it up on my rewards account which they couldn't. I've worked retail for over 20 years and know how to properly work with people. I didn't get upset but asked if there was anything I could do for my 12.99 shrub. They said they could not. I left my plant with them and have vowed to never ever go back. 1 simple shrub will cost them my business. They could have offered any alternative but chose not to. Stay far away from this place. I drive by it everyday and will work to persuade people to do the same. read more

I purchased 5 cubic yards of "screened" top soil from Tri-City nursery and 1 cubic yard of that was solid dirt clods with some the size of basketballs - complete junk (see my profile pic)! I hauled it to my backyard trying to make the most of it and thought I might be able to crush the clods but they were hard as a rock. I spent 3 extra hours raking this stuff from the good soil and putting it all in 1 large pile. I called tri-city to remedy the situation and a guy came out to my house. He said "Best I can do is haul this stuff off and replace it". I asked what he was going to do for the 3 hours I spent not to mention the extra hour I would spend hauling the new soil to my backyard. He said he'd throw in a little extra soil (turned out to be about 1 wheelbarrow full (maybe $4 worth). I complained, he didn't care. I came home to find the new top soil and also found he only hauled off about 2 wheelbarrows full of dirt clods and left the other 8 loads behind. I've left messages, texts, and no response. Absolute worst customer service and product I've dealt with in years. Poor poor poor! read more

There are much better nurseries out there...Ones that actually answer their phones and have reasonable customer service. Low survival rate on all of their stuff so I'm done with them. The last straw came when I had the guy help me pick out the Hawthorne tree that that looked the healthiest, brought it home, dug the hole and planted it and noticed it had a funny big black spot on the trunk. Sure enough--it came with fire blight. Would they take it back or trade it?--no. It's dead now... read more